Learning - Publications - Faculty & Research

16 Feb 2010
Research & Ideas

The Outside-In Approach to Customer Service

"It doesn't happen overnight. Based on my observation of companies for almost a decade, I map out four levels that exemplify distinct stages through which companies may evolve on this journey." In our e-mail Q&A, we asked Gulati to describe what managers... View Details

Keywords: by Sarah Jane Gilbert; Consumer Products

01 Jun 2024
News

Alumni Achievement Awards 2024

Photographed by Susan Young; Edited by Julia Hanna MORE ON THE RECIPIENTS Read more about the 2024 recipients, and learn about past recipients. ALUMNI ACHIEVEMENT AWARDS SITE MORE ON THE RECIPIENTS Read more about the 2024 recipients, and... View Details

04 Apr 2023
What Do You Think?

How Does Remote Work Affect Innovation?

productivity, mainly by eliminating commute time, the evidence thus far suggests two things: We don’t yet know how to measure productivity changes from remote work and that, even when we learn, the impact may not be very significant. Many employers are just View Details

Keywords: by James Heskett

2019
Article

Creativity from Paradoxical Experience: A Theory of How Individuals Achieve Creativity while Adopting Paradoxical Frames

By: Goran Calic, Sébastien Hélie, Nick Bontis and Elaine Mosakowski

Purpose: Extant paradox theory suggests that adopting paradoxical frames, which are mental templates adopted by individuals in order to embrace contradictions, will result in superior firm performance. Superior performance is achieved through learning and creativity,... View Details

Keywords: Cognition and Thinking; Creativity; Learning

Citation

Find at Harvard

Register to Read

30 May 2024
Research & Ideas

Racial Bias Might Be Infecting Patient Portals. Can AI Help?

others—deeming some important enough for a physician’s review while routing others to nurses instead, according to the authors. The rise of Gen AI adds urgency Learning how to assess and prioritize inquiries will become more important as... View Details

Keywords: by Ben Rand; Health

Web

Nonprofit Board Service - Alumni

conference for Boston-area nonprofit board members hosted by the HBS Association of Boston. HBS Alumni Clubs offer nonprofit board recruitment fairs, regional board summits, and other networking events. Contact your local club to learn... View Details

22 Nov 2022
Research & Ideas

When Agreeing to Disagree Is a Good Beginning

Learning and the Harvard Alumni Association. "What can we all do so that disagreement turns out to be productive rather than damaging?" Gino opened the evening with an example of such constructive sparring. Sharing video of the Pixar... View Details

Keywords: by Clea Simon, Harvard Gazette

Portrait Project

Selamile Dlamini

fences, and have birthed 2.4 kids. Raised in Eswatini, I grew up under the facade of free speech. Intimidated by the fear of retaliation, I learned quickly to silence my political thoughts. I grew up around women who have long been... View Details

19 Jul 2012
Working Paper Summaries

Charitable Giving When Altruism and Similarity are Linked

Keywords: by Julio J. Rotemberg

The Fearless Organization: Creating Psychological Safety in the Workplace for Learning, Innovation, and Growth

Conquer the most essential adaptation to the knowledge economy

The Fearless Organization: Creating Psychological Safety in the Workplace for Learning, Innovation, and Growth offers practical guidance for teams and organizations who... View Details

01 Sep 2023
Blog Post

Harvard Business School Announces 2023 Goldsmith Fellows

for the underserved. It will provide me with a community of diverse perspectives in social impact, and the opportunity to learn from other sectors.” Madhav Datt. A joint degree student at HBS and SEAS, Madhav has founded two social... View Details

Web

Online Business Strategy Courses | HBS Online

Become a purpose-driven leader by learning how to influence key stakeholders and integrate values into your work to catalyze system-level change. 3 weeks, 7-9 hrs/week Pay by November 13 $1,850 Certificate Global Business Professor Forest... View Details

14 Sep 2021
Blog Post

Top 5 Myths About HBS

environment. And it's necessary, because the way that we teach is very much like a Socratic method, where you really do need to learn from each other as opposed to fighting for the right answer. Chad: There's a tradition at HBS called... View Details

20 Nov 2017
Research & Ideas

How Independent Bookstores Have Thrived in Spite of Amazon.com

lessons we can learn from independent bookstores have implications for a wide array of traditional brick-and-mortar businesses facing technological change,” Raffaelli says. “But this has been an especially fascinating industry to study... View Details

Keywords: by Carmen Nobel (with video by Amelia Kunhardt); Retail

Teaching Interest

Overview

Luciana has taught in front of MBA, Master of International Business and Economics, and Executive Education students. At HBS, she was a teaching fellow in "Managing Innovation" (taught in the MBA program by Professor Karim Lakhani) and co-developed most teaching... View Details

Keywords: Organizational Evolution; Organizational Behavior; Strategy; Organizational Change and Adaptation; Organizational Design

Research Summary

Overview

My research focuses on cross-boundary teaming within and between organizations and on how leaders enable the complex collaborations through which execution and innovation are accomplished in a dynamic environment. In one stream of my research, I study collaboration... View Details

January 31, 2022
Article

Who Pays Tolls at Work and Who Cruises on an Open Highway?

By: Siri Chilazi, D. Kolb, Kathleen L. McGinn and Jessica L. Porter

As organizations continue to navigate a changed world amidst the Covid-19 pandemic and the reverberations of the Black Lives Matter movement, many of the issues that affect underrepresented groups in organizations, including women of all different races and... View Details

Keywords: Organizational Change and Adaptation; Opportunities; Equality and Inequality; Social Issues

Citation

Register to Read

February 2021
Case

Digital Manufacturing at Amgen

By: Shane Greenstein, Kyle R. Myers and Sarah Mehta

This case discusses efforts made by biotechnology (biotech) company Amgen to introduce digital technologies into its manufacturing processes. Doing so is complicated by the fact that the process for manufacturing biologics—or therapeutics made from living cells—is... View Details

Citation

Educators

Purchase

April 2019
Case

American Ballet Theatre

By: Anita Elberse, Tsubasa Nakajima and Melissa Rodman

Kara Medoff Barnett, executive director of American Ballet Theatre (ABT), widely regarded as one of the world’s premier ballet companies, faces several challenges. It is June 2018. Despite its prestige, the company’s $45 million annual budget and $22 million endowment... View Details

Keywords: Performing Arts; Superstars; Talent; Talent Development; Non-profit; Contracts; Labor Economics; General Management; Arts; Entertainment; Media; Talent and Talent Management; Nonprofit Organizations; Marketing; Strategy

Citation

Educators

Purchase

2017
Mimeo

Science for Society: Science and Technology Based Social Entrepreneurship

By: Tarun Khanna, Shashank Shah and Kundan Madireddy

This publication is an outcome of the team's research, engagement and interactions with over 25 science and technology-based social enterprises in India. It provides details on the research process, insightful outcomes and innovative impact.
Throughout the... View Details

Keywords: Social Entrepreneurship; Science-Based Business; Information Technology; Business and Community Relations; India

Citation

Find at Harvard

Read Now