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- Faculty Publications (1,353)
Show Results For
-
All HBS Web
(10,608)
- People (64)
- News (3,231)
- Research (3,880)
- Events (24)
- Multimedia (60)
- Faculty Publications (1,353)
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- Forthcoming
- Article
Outcome-Driven Dynamic Refugee Assignment with Allocation Balancing
By: Kirk Bansak and Elisabeth Paulson
This study proposes two new dynamic assignment algorithms to match refugees and asylum seekers to geographic localities within a host country. The first, currently implemented in a multi-year pilot in Switzerland, seeks to maximize the average predicted employment...
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Bansak, Kirk, and Elisabeth Paulson. "Outcome-Driven Dynamic Refugee Assignment with Allocation Balancing." Operations Research (forthcoming). (Pre-published online March 25, 2024.)
- 17 Apr 2007
- First Look
First Look: April 17, 2007
Barriers to Action Author:A. Hoffman and M. H. Bazerman Publication:In Organizations and the Sustainability Mosaic, edited by S. Sharma, M. Starik and B. Husted. Edward Elgar Publishing, 2007 Abstract At its core, sustainable development...
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Keywords:
Martha Lagace
- 2023
- Working Paper
In-Context Unlearning: Language Models as Few Shot Unlearners
By: Martin Pawelczyk, Seth Neel and Himabindu Lakkaraju
Machine unlearning, the study of efficiently removing the impact of specific training points on the
trained model, has garnered increased attention of late, driven by the need to comply with privacy
regulations like the Right to be Forgotten. Although unlearning is...
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Pawelczyk, Martin, Seth Neel, and Himabindu Lakkaraju. "In-Context Unlearning: Language Models as Few Shot Unlearners." Working Paper, October 2023.
- July 2024
- Article
Chatbots and Mental Health: Insights into the Safety of Generative AI
By: Julian De Freitas, Ahmet Kaan Uğuralp, Zeliha Uğuralp and Stefano Puntoni
Chatbots are now able to engage in sophisticated conversations with consumers. Due to the ‘black box’ nature of the algorithms, it is impossible to predict in advance how these conversations will unfold. Behavioral research provides little insight into potential safety...
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Keywords:
Autonomy;
Chatbots;
New Technology;
Brand Crises;
Mental Health;
Large Language Model;
AI and Machine Learning;
Behavior;
Well-being;
Technological Innovation;
Ethics
De Freitas, Julian, Ahmet Kaan Uğuralp, Zeliha Uğuralp, and Stefano Puntoni. "Chatbots and Mental Health: Insights into the Safety of Generative AI." Journal of Consumer Psychology 34, no. 3 (July 2024): 481–491.
- 18 Apr 2018
- First Look
First Look at New Research and Ideas, April 18, 2018
distance themselves from seekers who they learn consulted others, an effect mediated by perceptions that their own advice will be disregarded. Underlying these effects is an asymmetry between advisors’ and...
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Keywords:
Sean Silverthorne
- 08 Nov 2016
- First Look
November 8, 2016
are difficult to assemble. We combine several restricted-access U.S. Census Bureau data sets to create a unique longitudinal data platform that covers 1992–2008 and many states. We describe differences in the types of businesses initially formed View Details
Keywords:
Sean Silverthorne
- 2016
- Working Paper
The Impact of Supplier Inventory Service Level on Retailer Demand
By: Nathan Craig, Nicole DeHoratius and Ananth Raman
To set inventory service levels, suppliers must understand how changes in inventory service level affect demand. We build on prior research, which uses analytical models and laboratory experiments to study the impact of a supplier's service level on demand from...
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Keywords:
Customer Satisfaction;
Forecasting and Prediction;
Learning;
Consumer Behavior;
Service Delivery;
Performance Expectations;
Apparel and Accessories Industry;
Service Industry
Craig, Nathan, Nicole DeHoratius, and Ananth Raman. "The Impact of Supplier Inventory Service Level on Retailer Demand." Working Paper. (Revised January 2016.)
- 15 Nov 2016
- First Look
November 15, 2016
hiring (in this study, by the head office of a U.S. retail chain) or decentralized hiring (by store managers) leads to higher quality employee-company matches. While centralized hiring can ensure that enough resources are invested in...
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Keywords:
Sean Silverthorne
- 2024
- Book
Fintech, Small Business & the American Dream: How Technology Is Transforming Lending and Shaping a New Era of Small Business Opportunity
By: Karen G. Mills
The second edition of Fintech, Small Business & the American Dream, builds on the groundbreaking 2019 book with new insights on how technology and artificial intelligence are transforming small business lending. This ambitious view covers the significance of...
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Keywords:
Fintech;
AI;
AI and Machine Learning;
Small Business;
Economy;
Technology Adoption;
Credit;
Financing and Loans;
Analytics and Data Science
Mills, Karen G. Fintech, Small Business & the American Dream: How Technology Is Transforming Lending and Shaping a New Era of Small Business Opportunity. 2nd Edition New York City, NY: Palgrave Macmillan, 2024.
- 18 Nov 2014
- First Look
First Look: November 18
television advertising influences online shopping. We construct a massive dataset spanning $3.4 billion in spending by 20 brands, including measures of brands' website traffic and transactions as well as ad content measures for 1,224...
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Keywords:
Sean Silverthorne
- 02 Oct 2007
- First Look
First Look: October 2, 2007
consumer collaboration, in which consumers use digital media that lie beyond the control of marketers to communicate among one another, responding to marketing's intrusions by disseminating counterargument, information sharing, rebuttal,...
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Keywords:
Martha Lagace
- 08 Apr 2008
- First Look
First Look: April 8, 2008
today innovating in a complex intellectual property environment in fields where there is a high amount of cumulativeness. The case highlights the leverage that good strategic thinking can bring to influencing the outcome. Purchase this...
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Keywords:
Martha Lagace
- 15 Jan 2019
- First Look
New Research and Ideas, January 15, 2019
their advice because such dismissal threatens advisors’ sense of self-worth, leading them to judge seekers more harshly. Moreover, these effects are compounded by advisor expertise: expert advisors are more likely to punish seekers who...
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Keywords:
Dina Gerdeman
- 31 Jul 2018
- First Look
New Research and Ideas, July 31, 2018
psychological consequences of serving in an advisor role to develop a more comprehensive perspective on the psychology of advising. By connecting this work, which spans various methodologies and theoretical foundations, it advances...
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Keywords:
Dina Gerdeman
- 06 Feb 2007
- First Look
First Look: February 6, 2007
Viceira Publication:In Global Perspectives on Investment Management: Learning from the Leaders, edited by Rodney N. Sullivan, 145-157. CFA Institute, 2006 Abstract The "traditional" approach to...
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Keywords:
Martha Lagace
- 06 Sep 2016
- First Look
September 6, 2016
negotiator who wants to be fair from the start ensure that his or her counterpart will be reasonable as well? The authors propose the final-offer arbitration challenge, which leverages an approach first applied in labor negotiations in the 1960s. You can employ this...
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Keywords:
Carmen Nobel
- May 2024
- Supplement
HubSpot and Motion AI (B): Generative AI Opportunities
By: Jill Avery
The technologies driving artificial intelligence (AI) had progressed significantly since HubSpot’s acquisition of Motion AI in 2017. Generative AI was the newest major development. Software-as-a-service (SaaS) companies such as HubSpot were analyzing how generative AI...
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Keywords:
Artificial Intelligence;
CRM;
Chatbots;
Sales Management;
Generative Ai;
SaaS;
Marketing;
Sales;
AI and Machine Learning;
Customer Relationship Management;
Applications and Software;
Technological Innovation;
Competitive Advantage;
Technology Industry;
United States
Avery, Jill. "HubSpot and Motion AI (B): Generative AI Opportunities." Harvard Business School Supplement 524-088, May 2024.
- February 2024
- Case
Continuity & Change at Boston Consulting Group
By: David G. Fubini, Suraj Srinivasan and David Lane
As the new CEO of Boston Consulting Group (BCG) since autumn 2021, Christoph Schweizer had big shoes to fill—his predecessor, Rich Lesser, had tripled the partnership’s total revenues and created digital initiatives that contributed 40+% of 2021 revenues, more than...
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Keywords:
Business Organization;
Change Management;
Talent and Talent Management;
Governance;
AI and Machine Learning;
Environmental Sustainability;
Leading Change;
Risk Management;
Organizational Culture;
Partners and Partnerships;
Revenue;
Growth and Development Strategy;
Management Succession;
Consulting Industry
Fubini, David G., Suraj Srinivasan, and David Lane. "Continuity & Change at Boston Consulting Group." Harvard Business School Case 124-011, February 2024.
- 2013
- Case
Advanced Leadership Pathways: Gilberto Dimenstein and Community Empowerment in Brazil (A)
By: Rosabeth M. Kanter, Alexandre Naghirniac, Ai-Ling Jamila Malone and Daniella Suarez
In 2011, Gilberto Dimenstein, a well-known Brazilian journalist, created a new model that connected disparate resources to revitalize Sao Paulo. He wanted his model to expand across Brazil and the world. Dimenstein covered many of the social issues facing Brazil as a...
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Keywords:
Social Entrepreneurship;
Urban Scope;
Social Issues;
Education;
Knowledge Dissemination;
Learning;
Leading Change;
Brazil
Kanter, Rosabeth M., Alexandre Naghirniac, Ai-Ling Jamila Malone, and Daniella Suarez. "Advanced Leadership Pathways: Gilberto Dimenstein and Community Empowerment in Brazil (A)." Harvard Business Publishing Case 313-116, 2013. (Harvard Advanced Leadership Initiative.)
- 16 Jan 2018
- First Look
First Look at New Research and Ideas, January 16, 2018
virtually all the gains to be had go to those that create an ownership culture, by building in participative management and helping employees learn to think and act like...
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Keywords:
Sean Silverthorne