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  • 01 Apr 2013
  • Research & Ideas

First Minutes are Critical in New-Employee Orientation

such as, "What is unique about you that leads to your happiest times and best performance at work?" Finally, the agents shared their strengths with their future officemates. At the end of the session, employees in the individual identity... View Details
Keywords: by Carmen Nobel; Web Services; Service; Telecommunications
  • 30 Oct 2017
  • Research & Ideas

Asking Questions Can Get You a Better Job or a Second Date

questions. What holds them back?” One reason might be ego. People may be so focused on sharing what they know that they aren’t considering what they might learn from others. Or, they may think to ask a question, but are afraid of asking... View Details
Keywords: by Rachel Layne
  • Web

Marketing Awards & Honors - Faculty & Research

for “Demand Interactions in Sharing Economies: Evidence from a Natural Experiment Involving Airbnb and Uber/Lyft” ( Journal of Marketing Research , 2022) with Dokyun Lee, Param Vir Singh, and Tridas Mukhopadhyay. 2023 Eva Ascarza :... View Details
  • Profile

Doug Marsan

graduation. What is your most memorable classroom moment? Flag day. Seeing my section mates proudly share where they’re from made me immensely grateful to have such a diverse class. Personally, unfurling the Honduran and Mexican flags was... View Details
  • 27 Apr 2021
  • Research & Ideas

IPO or M&A? How Venture Capital Shapes a Startup's Future

says, noting most VC investments don’t yield any return. “‘So, if we get an acquisition that returns any money, that's actually amazing.’ Maybe we don't talk about it as much, but that's really important. Often, that's a better outcome for a founder.” About the Author... View Details
Keywords: by Rachel Layne
  • 10 Aug 2009
  • Research & Ideas

High Commitment, High Performance Management

needed; an organizational design that enables coordination; and human resource management policies and practices to enhance competence and commitment and develop a community of purpose. In particular, leadership must enable the development of the next generation of... View Details
Keywords: by Martha Lagace
  • 26 Apr 2011
  • First Look

First Look: April 26

  PublicationsManagement Accounting: Information for Decision Making and Strategy Execution Authors:Anthony A. Atkinson, Robert S. Kaplan, Ella Mae Matsumura, and S. Mark Young Publication:. Pearson Education, Inc., 2011 Abstract An approach to management accounting... View Details
Keywords: Sean Silverthorne
  • 21 Jul 2010
  • Working Paper Summaries

Foreign Entry and the Mexican Banking System, 1997-2007

Keywords: by Stephen Haber & Aldo Musacchio; Banking
  • February 2017
  • Supplement

JCDecaux, 2016: Global Leader ... Again

By: John R. Wells and Gabriel Ellsworth
In 2016, JCDecaux was number one in the world in outdoor advertising. This was a far cry from the situation in 2003; at that time, JCDecaux had been unseated by Clear Channel from the number-one spot that it had held for decades, and it was fighting for second place... View Details
Keywords: JCDecaux; Clear Channel Outdoor; OUTFRONT Media; Lamar Advertising Company; Jean-François Decaux; Jean-Charles Decaux; Outdoor Advertising; Street Furniture; Airports; Billboards; Bicycles; Digital Devices; Digital Marketing; Bidding; Advertising; Advertising Campaigns; Acquisition; Mergers and Acquisitions; Business Growth and Maturation; Business Model; Business Organization; Family Business; For-Profit Firms; Joint Ventures; Design; Price; Profit; Revenue; Geographic Location; Geographic Scope; Global Range; Globalization; Global Strategy; Globalized Firms and Management; Multinational Firms and Management; Globalized Markets and Industries; Government Legislation; Business History; Human Resources; Laws and Statutes; Business or Company Management; Goals and Objectives; Growth and Development Strategy; Growth Management; Marketing; Brands and Branding; Marketing Channels; Marketing Strategy; Product Marketing; Demand and Consumers; Supply and Industry; Operations; Distribution; Infrastructure; Logistics; Product; Product Design; Production; Organizational Structure; Property; Public Ownership; Renting or Rental; Problems and Challenges; Business and Community Relations; Business and Government Relations; Family and Family Relationships; Sales; Situation or Environment; Luxury; Strategy; Business Strategy; Commercialization; Competition; Competitive Advantage; Competitive Strategy; Consolidation; Corporate Strategy; Customization and Personalization; Expansion; Segmentation; Mobile Technology; Wireless Technology; Air Transportation; Bicycle Transportation; Rail Transportation; Transportation Networks; Advertising Industry; France; Paris
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  • October 2016
  • Case

Triangulate: Stay, Pivot or Exit?

By: Thomas Eisenmann, Shikhar Ghosh and Christopher Payton
Sunil Nagaraj, Triangulate's founder had spent a few years trying to launch a dating application that matched users based on their behavior on social media. Based on input from advisors, the company changed its focus from a B2B site to a B2C dating site with a unique... View Details
Keywords: Early Stage; Pivot; Two Sided Markets; Business Model; Business Exit or Shutdown; Product Launch; Venture Capital; Failure; Internet and the Web; Entrepreneurship; Information Technology; Social and Collaborative Networks; United States; North America
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  • Article

Team Scaffolds: How Mesolevel Team Structures Enable Role-based Coordination in Temporary Groups

By: Melissa A. Valentine and Amy C. Edmondson
This paper shows how mesolevel structures support effective coordination in temporary groups. Prior research on coordination in temporary groups describes how roles encode individual responsibilities so that coordination between relative strangers is possible. We... View Details
Keywords: Groups and Teams; Health Care and Treatment; Cooperation; Health Industry
Related
  • September 2009 (Revised December 2009)
  • Case

The Future of Iraq Project (A)

By: Noel Maurer and Sogomon Tarontsi
In March 2009, the government of Iraq decided to hold its first oil field auctions. The auctions were for service contracts on the country's southern oil fields; the winner would obtain the right to produce oil above a certain target for a fixed fee. The bidders... View Details
Keywords: Non-Renewable Energy; Foreign Direct Investment; Policy; Auctions; Production; Business and Government Relations; Energy Industry; Iraq
Related
  • 06 Feb 2023
  • HBS Seminar

Using Oral History in Business and Management Studies

    Deals: The Economic Structure of Business Transactions

    Business transactions take widely varying forms―from multibillion-dollar corporate mergers to patent licenses to the signing of an all-star quarterback. Yet every deal shares the same goal, or at least should: to maximize the joint value created and to distribute... View Details

      Controlling Versus Enabling

      Many firms can choose between an employment mode, in which the firm controls service provision by employing professionals, sales representatives or other types of agents, and an agency (or platform) mode, in which these agents take control... View Details

      • 11 Jul 2019
      • Sharpening Your Skills

      Deconstructing 'Customer Experience'

      customer anxiety on service relationships is neither well understood, nor consistently factored into service design. How Do Incumbents Fare in the Face of Increased Service Competition?When does increased service quality competition lead to customer defection, and... View Details
      Keywords: by Sean Silverthorne; Retail; Service
      • Web

      Balancing Work & Life - Alumni

      a lot of stress by preplanning who does what during the week to come, making it easier for both of you to manage shared responsibilities with less conflict. Past Program Resources How to be Happy at Work Are you truly happy at work? Or,... View Details
      • 09 Jul 2007
      • Research & Ideas

      Five Steps to Better Family Negotiations

      for the business, family, and owners. In many cases, family members have multiple roles in the system, like father-owner-manager, daughter-employee, or aunt-owner. These multiple roles and ties can create more shared objectives and as a... View Details
      Keywords: by John A. Davis and Deepak Malhotra
      • 01 Nov 2022
      • Research & Ideas

      A Penny for Your Thoughts? For Big-Picture Ideas, the Right Pay Structure Matters

      upgrading its management techniques. Hoping to spur employees to develop ideas for bettering the company’s performance, the firm launched a system in which workers who put forth ideas were recognized with small sums of money. The company carefully recorded the ideas... View Details
      Keywords: by Scott Van Voorhis
      • 22 Dec 2020
      • Blog Post

      The Forward Fellowship Convinced Me That I Belong at HBS

      When I first heard about the fellowship, I felt a sense of calm knowing that there were others like me on campus who, though they may not look like me or come from the same place as me, share a similar story. I not only feel fortunate to... View Details