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  • November 2016
  • Case

ShotSpotter

By: Mitchell Weiss and Sarah McAra
SST, Inc. offered a subscription-based gunfire detection service, ShotSpotter Flex, to cities across the United States in addition to a few abroad. Over its 20-year history, SST had mostly honed a reliable business-to-government sales model, and the company had been... View Details
Keywords: ShotSpotter; SST; Internet Of Things; IoT; Smart Cities; Public Entrepreneurship; Enterprise Sales; Scaling And Growth; Government; Public Sector; Innovation; Ralph Clark; Entrepreneurship; Sales; Innovation and Invention; Public Administration Industry; California; United States
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  • Article

Time-driven Activity-based Costing of Multivessel Coronary Artery Bypass Grafting across National Boundaries to Identify Improvement Opportunities: Study Protocol

By: F. Erhun, B. Mistry, T. Platcheck, A. Milstein, V.G. Narayanan and R. S. Kaplan
Coronary artery bypass graft (CABG) surgery is a common treatment for coronary artery disease—a disease that affects over 10% of US adults and is a major cause of morbidity and mortality. In 2005, the mean cost for a CABG procedure among Medicare beneficiaries in the... View Details
Keywords: Activity Based Costing and Management; Health Disorders; Health Care and Treatment; United States; India
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  • Article

Creating Value in the Age of Distributed Capitalism

By: Shoshana Zuboff
Capitalism is a book of many chapters—and we are beginning a new one. Every century or so, fundamental changes in the nature of consumption create new demand patterns that existing enterprises can't meet. When a majority of people want things that remain priced at a... View Details
Keywords: Value Creation; Economic Systems; Transformation
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  • June 2012
  • Article

Reality versus Propaganda in the Formation of Beliefs about Privatization

By: Rafael Di Tella, Sebastian Galiani and Ernesto Schargrodsky
Argentina privatized most public utilities during the 1990s but re-nationalized the main water company in 2006. We study beliefs about the benefits of the privatization of water services amongst low- and middle-income groups immediately after the 2006 nationalization.... View Details
Keywords: Privatization; Business and Community Relations; Household; Government and Politics; Business and Government Relations; Public Ownership; Utilities Industry; Argentina
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  • 2011
  • Article

Too Big to Live: Why We Must Stamp Out State Monopoly Capitalism

The problems of excessive economic concentration, so lucidly and incisively analysed here, are not limited to the financial services industry. For the problem is now widespread: while five firms control 80% of the banking industry, a similar or greater concentration is... View Details
Keywords: Economic Systems; Monopoly
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  • June 2011
  • Article

The Paradox of Excellence

By: Thomas J. DeLong and Sara DeLong
Why is it that so many smart, ambitious professionals are less productive and satisfied than they could be? We argue that it's often because they're afraid to demonstrate any sign of weakness. They're reluctant to ask important questions or try new... View Details
Keywords: Employees; Innovation and Invention; Strength and Weakness; Performance Productivity; Risk and Uncertainty; Motivation and Incentives; Satisfaction
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  • 2008
  • Working Paper

The Architecture of Platforms: A Unified View

By: Carliss Y. Baldwin and C. Jason Woodard
The central role of "platform" products and services in mediating the activities of disaggregated "clusters" or "ecosystems" of firms has been widely recognized. But platforms and the systems in which they are embedded are very diverse. In particular, platforms may... View Details
Keywords: Digital Platforms; Industry Clusters; Infrastructure; Information Infrastructure; Digital Platforms
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  • 17 Dec 2020
  • News

Making Club History in Japan; Startup Accelerator Case Goes Virtual in Atlanta

networking, efforts to support innovation in Japanese business as well as community service and charitable works. “HBS has a great brand and reputation in Japan, and I hope we can make a difference with our initiatives around DEI,” says... View Details
Keywords: Margie Kelley
  • Web

Faculty & Research - Business History

the U.S. South declared secession from the Union. The trigger for the crisis was Abraham... 20 Feb 2024 News Honoring the History of Black Americans in the Military Re: Hise Gibson Senior Lecturer Hise Gibson talks about his experience in the United States Army, Black... View Details
  • 01 Jan 2013
  • News

Roger W. Sant, MBA 1960

Hewlett-Packard, Financial Analyst 1974 Named Assistant Administrator, Federal Energy Administration 1981 Cofounds Applied Energy Services 1991 AES goes public 1991 Establishes The Summit Foundation 1994 Elected Chair, World Wildlife... View Details
Keywords: Susan Young
  • March 2011
  • Case

Terror at the Taj Bombay: Customer-Centric Leadership

By: Rohit Deshpande
On November 26, 2008, heavily armed terrorists launched a series of attacks throughout the western-Indian city of Mumbai (formerly Bombay). One of the locations attacked was the Taj Mahal Palace and Tower, which was occupied by the terrorists for over three days,... View Details
Keywords: Safety; Leadership; National Security; Service Delivery; Organizational Culture; Crisis Management; Customer Focus and Relationships; Brands and Branding; Accommodations Industry; Mumbai
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  • 13 Jan 2020
  • Research & Ideas

Do Private Equity Buyouts Get a Bad Rap?

Private equity buyouts are a polarizing financial prospect. One need only look at the name of the recent bill that Senator Elizabeth Warren (D-Mass.) introduced to regulate private equity in the United States—the “Stop Wall Street Looting Act”—to get a sense of the ire... View Details
Keywords: by Michael Blanding; Financial Services; Financial Services
  • 13 Oct 2015
  • First Look

October 13, 2015

set on the productivity of technology-based services workers, supervisor effects are estimated and found to be large. Replacing a boss who is in the lower 10% of boss quality with one who is in the upper 10% of boss quality increases a... View Details
  • Web

C. Roland Christensen - Christensen Center for Teaching & Learning

accolade, the Distinguished Service Award, in 1993. He held honorary degrees from Babson College and the University of Montreal. The Academy of Management’s Business Policy and Planning Division bestowed on him its first Outstanding... View Details
  • 09 Jan 2006
  • Research & Ideas

When Benchmarks Don’t Work

that internal support or shared services groups provide, such straight-across cost or numeric comparisons become meaningless. Today's successful support unit earns its keep by being a trusted partner to the business units it serves. So,... View Details
Keywords: by Robert S. Kaplan; Service
  • 31 Mar 2009
  • First Look

First Look: March 31, 2009

Farmers may grow crops for local consumption despite more profitable export options. DrumNet, a Kenyan NGO that helps small farmers adopt and market export crops, conducted a randomized trial to evaluate its impact. DrumNet services... View Details
Keywords: Martha Lagace
  • 14 Jun 2018
  • Cold Call Podcast

How Chase Sapphire Made Credit Cool for Millennials

Keywords: Financial Services; Financial Services
  • 09 Mar 2023
  • Blog Post

Where Will You Be in 30 Years: Behind the Scenes of the 5 Big Life Decisions Documentary

personal losses, divorces, health challenges, lost jobs, failures, and criticisms endured over the years. Baroness Dido Harding (MBA 1992) offers a notable example. Throughout her career she faced intense criticism because of a cyberattack on her company TalkTalk and... View Details
  • 23 May 2019
  • News

Tracy P. Palandjian, MBA 1997

transformative—both personally and intellectually—and recognizes the power of her time at HBS, the case method, and the extensive network of friends who remain so important to her. Her service on various University boards—including the... View Details
Keywords: Susan Young
  • Research Summary

Research Overview

Eddie Riedl's research focuses on two primary topics: fair value accounting, and international accounting settings. 

Regarding fair value accounting, his research examines both the critical reporting choices that managers make, as well as... View Details