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  • August 2024
  • Background Note

Your True Moral Compass

By: Joseph L. Badaracco
This note explores the concept of a "moral compass" for making difficult decisions in leadership roles. It argues that the standard view of a moral compass as a simple, internal guide is inadequate for complex situations. Instead, it proposes that our true moral... View Details
Keywords: Moral Sensibility; Decision Choices and Conditions
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  • Research Summary

Overview

By: Rob Markey
Most companies' leaders declare their commitment to delivering value to customers. Many have adopted language such as "customer-centric" or "customer-obsessed." Companies that consistently earn top marks for customer loyalty in their industry deliver total shareholder... View Details
Keywords: Customer Base Analysis; Customer Lifetime Value; Customer Experience; Customer Loyalty; Service Profit Chain; Management Accounting; Project Evaluation And Resource Allocation; Customer Value and Value Chain; Customer Satisfaction; Valuation; Customer Focus and Relationships
  • January 2014 (Revised May 2014)
  • Case

Rethinking Cities: Chicago on the Move

By: Rosabeth Moss Kanter and Ai-Ling Jamila Malone
It is impossible to discuss national competitiveness without considering cities and the regions they anchor. Cities are transportation hubs, centers of commercial exchange, and the locus of lives. They thrive by the ways they connect to the world. Demographic changes... View Details
Keywords: Innovation; Management; Strategy; Infrastructure; Innovation and Invention; Chicago
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    Robert C. Merton

    Robert C. Merton is the School of Management Distinguished Professor of Finance at the MIT Sloan School of Management.

    Merton is University Professor Emeritus at Harvard University and was the George Fisher Baker Professor of... View Details

    Keywords: banking; brokerage; financial services; insurance industry; investment banking industry; retail financial services
    • August 2006
    • Background Note

    Analyzing Work Groups

    By: Linda A. Hill and Michel Anteby
    Work groups are the building blocks of organizations. They are found in all areas of an organization, from research and development to customer service, and at all levels, from the executive suite to the factory floor. Some are incredibly successful, while others are... View Details
    Keywords: Framework; Leadership Style; Service Operations; Organizational Culture; Performance Effectiveness; Groups and Teams; Research and Development; Behavior
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    • March 2025
    • Case

    Taylor Guitars: Making Employee Ownership Work the Taylor Way

    By: Dennis Campbell, Petros Kusmu and Stacy Straaberg
    In 2013, guitar manufacturer Taylor Guitars’ co-founders Bob Taylor and Kurt Listug were considering several exit options including selling to a competitor or to a private equity firm. The co-founders decided, instead, to embark on a seven-year process to transfer 100%... View Details
    Keywords: Business Exit or Shutdown; Communication Strategy; Announcements; Decisions; Music Entertainment; Values and Beliefs; Borrowing and Debt; Geographic Location; Global Range; Governance; Employee Stock Ownership Plan; Management Style; Organizational Culture; Organizational Structure; Private Ownership; Business Strategy; Management Succession; Transition; Employee Ownership; Performance; Manufacturing Industry; Entertainment and Recreation Industry; United States; California; San Diego; Mexico; Netherlands
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    • 16 Apr 2024
    • News

    Netflix Enters Its Dan Lin (MBA 1999) Era

    Dan Lin arrives at the Netflix's AVATAR: THE LAST AIRBENDER World Premiere held at the Egyptian Theatre in Los Angeles, CA on Thursday, February 15, 2024. (Photo By Sthanlee B. Mirador/Sipa USA)(Sipa via AP Images) The Hollywood Reporter recently published a profile of... View Details
    • 07 Jul 2021
    • News

    Good News for Disgraced Companies: You Can Regain Trust

      James E. Austin

      Dr. Austin holds the Eliot I. Snider and Family Professor of Business Administration, Emeritus at the Harvard Business School. Previously he held the John G. McLean Professorship and the Richard P. Chapman Professorship. He has been a member of the Harvard... View Details

      Keywords: agribusiness
      • Web

      About - Race, Gender & Equity

      equality in business and society at large. Leadership Robin J. Ely Initiative Co-Chair, Diane Doerge Wilson Professor of Business Administration, Emerita Robin Ely is the Diane Doerge Wilson Professor of Business Administration, Emerita... View Details
      • 09 Jul 2020
      • Research & Ideas

      It’s Time to Reset Decision-Making in Your Organization

      effectively lead an agile enterprise—can be aptly applied to the type of leadership required in the current environment. The authors highlight the importance of a rapid feedback loop, such as a brief daily check-in to give and receive... View Details
      Keywords: by Boris Groysberg and Sarah Abbott
      • February 2015 (Revised September 2016)
      • Case

      Hövding: The Airbag for Cyclists

      By: Joseph B. Fuller and Emilie Billaud
      In 2012, Anna Haupt and Terese Alstin, co¬founders of the Hövding company, reflect on the evolution of their venture and the way forward. Since 2005, Haupt and Alstin had been working on a new type of bicycle helmet—an "airbag for cyclists." What had begun as a thesis... View Details
      Keywords: Business Startups; Entrepreneurship; Transition; Leadership; Conflict Management; Bicycle Industry; Sweden; Europe
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      • 13 Mar 2023
      • Op-Ed

      How Leaders Should Leave

      Even the most loyal, long-serving employee may consider resigning from a job once or twice in a career in order to reboot or get ahead. Large organizations can offer more lateral opportunities to further your development, but the higher up the executive pyramid you... View Details
      Keywords: by John Quelch
      • November 1993 (Revised September 2018)
      • Case

      Rudi Gassner and the Executive Committee of BMG International (A)

      By: Linda Hill and Katherine Seger Weber
      Explores the roles of CEO Rudi Gassner and the 9-person executive committee in leading BMG International. BMG International is the international music subsidiary of Bertlesmann, a German company that is the second-largest media conglomerate in the world. Describes a... View Details
      Keywords: Managerial Roles; Management Teams; Decision Making; Business Plan; Growth and Development Strategy; Global Strategy; Leadership Style; Organizational Culture; Business Subsidiaries; Business Conglomerates; Cost Management; Change Management; Music Industry; Media and Broadcasting Industry; Germany
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      • Web

      Topics - HBS Working Knowledge

      (1) Information Technology (65) Information Types (1) Information (52) Infrastructure (55) Initial Public Offering (3) Innovation Leadership (22) Innovation Strategy (47) Innovation and Invention (454) Innovation and Management (96)... View Details
      • 2012
      • Book

      Restoring Trust in Organizations and Leaders: Enduring Challenges and Emerging Answers

      By: Roderick Kramer and Todd Lowell Pittinsky
      Recent events around the world, especially in the financial sector and with respect to government performance, have severely undermined people’s trust in both private organizations and public institutions. In no small measure, these substantial and enduring declines in... View Details
      Keywords: Trust; Leadership; Public Opinion; Social Psychology; Financial Services Industry; Public Administration Industry
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      • 05 Jul 2012
      • What Do You Think?

      Why Is Trust So Hard to Achieve in Management?

      taught? As Dan Wallace, a graduate of Harvard Business School, points out " none of this was addressed when I was a student there trust would be more prevalent if our best schools of leadership taught it." Finally, Richant... View Details
      Keywords: by James Heskett
      • Web

      HBS - Key Metrics

      Books 12 22 16 15 14 Faculty Leadership Positions (headcount) 45 46 44 47 46 Gender: Female 27% 24% 25% 23% 15% US Race / Ethnicity American Indian / Alaska Native 0% — — — — Asian 20% 17% 20% 17% 26% Black / African American 2% 2% 2% 4%... View Details
      • Web

      Resources - Christensen Center for Teaching & Learning

      Practical Guide by E. Anderson & B. Schiano This book gives practical advice on how to teach with cases at institutions where it is not the primary pedagogy. 2003 McGraw-Hill/Irwin Socrates' Muse: Reflections on Effective Case Discussion View Details
      • Web

      Finance - Faculty & Research

      Case | Faculty Research Equitable CEO Mark Pearson executes a company-wide change management- transforming a sleepy but reasonably performing firm in a traditional industry not known for innovation, into an innovation-focused agile organization. Keywords: View Details