Publications

Career Coach

Erika Osterling

services across different businesses and geographies, leading to a global P&L role. In her most recent role as Executive Director at Russell Reynolds, she advised CEO, C-Suite leaders and board of directors of public and private companies seeking Operations,... View Details

Keywords: Energy; Oil & Gas; Energy; Private Equity; Financial Services (All); Manufacturing

Profile

Sebastian Vargas

lives built the core of who I am. My mom’s courage to uproot her life in Colombia and migrate to the US opened the door for me to migrate when I graduated high school. Her tenacity taught me to never give up, and to work hard for what I want. My dad is the most... View Details

01 Dec 2008
News

A U.S. Turnaround?

president’s biggest challenge will be to prevent America’s slide into a position where it is dependent on foreign sources for both capital and energy. We have the human resources to accomplish these goals.... View Details

Keywords: Byron Wien; Performing Arts, Spectator Sports, and Related Industries; Arts, Entertainment; Computer and Electronic Product Manufacturing; Manufacturing; Transportation Equipment Manufacturing; Manufacturing; Electric Power Generation, Transmission, Distribution; Utilities

01 Oct 1997
News

Meeting the Challenges of Third-World Development

outdated, electricity was sporadic, communication was difficult, basic resources were scarce, institutions were undeveloped, and the need for training was tremendous. Despite these obstacles, Lu was able to make a difference in the lives... View Details

01 Dec 2011
News

Alumni Book Briefs

successes and setbacks —from launching start-ups and taking on the family business to helping kids in the Persian Gulf and harnessing new technology and developing clean energy—they reveal how the next generation of ideas, aspirations, and View Details

Keywords: Performing Arts, Spectator Sports, and Related Industries; Arts, Entertainment; Finance; Miscellaneous Manufacturing; Manufacturing

17 Jun 2020
News

Toronto Copes with COVID-19 Via Webinars; Alumni Respond to Pandemic in Philippines

moving along, getting ‘back to normal,’” says Pasricha. “That approach sweeps most deeper human emotions under the rug. Loneliness, anxiety, and mental health challenges are spiking. There is a lot of mourning and guilt, too. Survivor’s... View Details

Keywords: Margie Kelley

08 Jan 2007
What Do You Think?

Neuro Economics: Science or Science Fiction?

made on the right side or the left side of the brain. But this will never lead to deciding by a mechanical means, nor in predicting a decision outcome." There was even concern expressed about the efficacy of MRI-based research on View Details

Keywords: by Jim Heskett

01 Jun 2019
News

Case Study: Mind the Gap

software engineers, are often locked out of larger enterprise deals. What’s more, their target clients and projects are relatively small, which means valuable resources are left on the table. “That’s 700,000 software engineers, and... View Details

Keywords: Architectural, Engineering, and Related Services; Professional Services

April 2008
Case

Chunghwa Telecom Co., Ltd. (A)

By: Paul W. Marshall, Michael Shih-ta Chen and Keith Chi-ho Wong

In late November 2000, Chunghwa Telecom Co., Ltd., the once-monopolized telecom operator owned by the Taiwanese government, was on its way to privatization. Mr. C.K. Mao, Chairman of the company, who headed the job only three months earlier, after its prior chairman... View Details

Keywords: Entrepreneurship; Governing Rules, Regulations, and Reforms; Employee Relationship Management; Leading Change; Organizational Change and Adaptation; Privatization; Competition; Telecommunications Industry; Taiwan

01 Mar 2018
News

Turning Point: One Step at a Time

Christina Wallace (MBA 2010) (illustration by Gisela Goppel) Christina Wallace (MBA 2010) (illustration by Gisela Goppel) I cheated on the mile run in junior high gym class. I was a chubby girl who spent every moment of free time View Details

Keywords: Christina Wallace (MBA 2010)

Web

Impact Stories - Business & Environment

enormous pressure, making it critical that farmers find ways to save money. To survive this long, they’ve had to change constantly." Donnie Benjamin MBA 2015 | Mapping the Future of Sustainability "My experiences in the military showed me that densely populated... View Details

1985
Chapter

Implicit Labor Contracts Viewed as Options: A Discussion of 'Insurance Aspects of Pensions'

By: Robert C. Merton

Keywords: Compensation and Benefits; Decision Choices and Conditions; Contracts; Labor and Management Relations; Insurance

November–December 2023
Article

Look the Part? The Role of Profile Pictures in Online Labor Markets

By: Isamar Troncoso and Lan Luo

Profile pictures are a key component of many freelancing platforms, a design choice that can impact hiring and matching outcomes. In this paper, we examine how appearance-based perceptions of a freelancer’s fit for the job (i.e., whether a freelancer "looks the part"... View Details

Keywords: Freelancers; Gig Workers; Demographics; Prejudice and Bias; Selection and Staffing; Jobs and Positions; Analytics and Data Science

Purchase

June 30, 2021
Article

Rosabeth Moss Kanter: Let Employees Take the Lead on ESG

By: Rosabeth M. Kanter

Companies that don’t give rank-and-file workers a central role in their environmental, social and governance (ESG) work are making a mistake. They risk alienating values-oriented employees who question company practices, and they miss a big opportunity for employee... View Details

Keywords: ESG; ESG (Environmental, Social, Governance) Performance; Leaders; Talent Acquisition; Talent Retention; Engagement; Organizations; Environmental Sustainability; Social Issues; Employees; Leadership; Talent and Talent Management

Register to Read

May 2009
Article

Authority versus Persuasion

By: Eric J. Van den Steen

This paper studies a manager's trade-off between using persuasion and using interpersonal authority to get an employee to 'do the right thing' from the manager's perspective (when the manager and employee disagree on the right course of action). It... View Details

Keywords: Employee Relationship Management; Managerial Roles; Projects; Motivation and Incentives; Power and Influence

Read Now

2009
Working Paper

Authority versus Persuasion

By: Eric J. Van den Steen

This paper studies a principal's trade-off between using persuasion versus using interpersonal authority to get the agent to "do the right thing"; from the principal's perspective (when the principal and agent openly disagree on the right course of action). It shows... View Details

Keywords: Employee Relationship Management; Managerial Roles; Projects; Motivation and Incentives; Power and Influence

Read Now

February 2007
Case

South African Airways (A)

By: Joshua D. Margolis, Laura Morgan Roberts and Laura Winig

Amid efforts to engineer a turnaround at South African Airways (SAA), the CEO confronts an impending strike at the struggling company. How should the company address questions of distributive and procedural justice in post-Apartheid South Africa, and how should the CEO... View Details

Keywords: Fairness; Crisis Management; Employees; Employment; Growth and Development; Developing Countries and Economies; Air Transportation Industry; South Africa

Purchase

September 2005
Case

IBM Network Technology (A) (Abridged)

By: Michael L. Tushman

An unconventional manager within IBM leads the creation of a business unit with multibillion-dollar potential, winning over customers and nudging the organization to make the changes needed to achieve dramatic growth. Exemplifies how organizational design and... View Details

Keywords: Organizational Design; Management Teams; Leadership Style; Growth and Development; Growth and Development Strategy; Employees; Information Technology Industry

February 2003 (Revised June 2006)
Case

Implementing the Nissan Renewal Plan

By: Michael Y. Yoshino and Masako Egawa

Carlos Ghosn, a former executive vice-president of Renault, became the COO of Nissan Motor Co., a troubled auto company in Japan when Renault bought 38% of the company in 1999. This case deals with how Ghosn turned the company around. Examines in considerable detail... View Details

Keywords: Acquisition; Change Management; Employees; Leading Change; Strategic Planning; Motivation and Incentives; Auto Industry; Japan