Publications

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September 2023 (Revised January 2024)
Case

AB InBev: Brewing Up Forecasts during COVID-19

By: Mark Egan, C. Fritz Foley, Esel Cekin and Emilie Billaud

In July 2021, the CEO of AB InBev's European operations and his team strategized to position the company for success post-pandemic. As the world's largest beer company, boasting over 500 brands, revenue of $46 billion, and a workforce of 160,000 in 2020, AB InBev... View Details

21 May 2024
News

A New Chapter

operate and fund the program long term,” Wolf says. The tablets Imagine Worldwide distributes do not require internet connectivity. Each is loaded with a full, culturally appropriate curriculum developed by the organization’s software... View Details

Keywords: Catherine O’Neill Grace; photo by Cayce Clifford

31 Jan 2023
Op-Ed

Can Insurance Technology Solve the Uninsured Driver Problem?

Despite mandates requiring motorists to carry car insurance, 13 percent of US drivers operate vehicles without any coverage—a problem that exposes uninsured drivers to catastrophic financial risks and leads to higher premiums for insured... View Details

Keywords: by Ray Kluender; Insurance

26 Jan 2022
News

Making Peace with Anger

also realized was that the expectation that I had for the group to turn around their operations either the next week or the next month, or even in that quarter, were wildly unrealistic and unfair. But by stepping back, I gave the team the... View Details

2025
Working Paper

Managing Remote Work Quality: Evidence from Auditing Management Systems Standards

By: Ashley Palmarozzo, Michael W. Toffel and Melissa Ouellet

Remote work has become more common, providing operational flexibility and productivity benefits, but questions remain about whether and how it affects work quality. We investigate the quality effects of remote work in a context in which remote work separates workers... View Details

Keywords: Audit; Auditing; Remote Work; Compliance; Assessment; Environment; Management Systems; Quality Management; Quality Management System; Quality; Operations; Supply Chain Management; Environmental Management; Safety

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Nonprofit Strategy & Governance | Social Enterprise | Harvard Business School

Expanding its early focus on helping nonprofits operate more efficiently to the emerging space of social enterprises and the challenges of measuring social impact, our faculty have developed a body of knowledge that encompasses... View Details

December 2019 (Revised March 2020)
Case

Impossible Foods

By: Jose B. Alvarez and Natalie Kindred

Impossible Foods founder and CEO Pat Brown started the company out of concern over livestock production’s impact on climate change. Impossible’s mission is to end consumption of animals by 2035, and its strategy is to develop and market plant-based foods so similar to... View Details

16 Mar 2015
Research & Ideas

Advice on Advice

completely different light, it allows you to see a path through that you didn't see before," he says. Hesitant To Ask For Help Some executives are wary of seeking advice at all. For one thing, many people operate under the assumption... View Details

Keywords: by Dina Gerdeman

01 Dec 2019
News

Bridging the Gap

operations is a big part of what YALP hopes to impart. “Typically, the public-sector lexicon can be mystifying to private-sector folks,” says Stacy Richardson, Chattanooga Mayor Andy Berke’s chief of staff. “When I attended YALP in 2016,... View Details

Keywords: Julia Hanna; illustration by Josh Cochran; photographed by Melissa Golden; cross sector collaboration; local government; nonprofits; education; leadership; Administration of Economic Programs; Government

30 Jun 2014
Lessons from the Classroom

The Role of Emotions in Effective Negotiations

negotiator who doesn't have either an explicit understanding about emotions, or is highly intuitive about the process." Negotiating In The NFL Wasynczuk (HBS MBA '83) should know—he served as chief operating officer for the New... View Details

Keywords: by Michael Blanding; Entertainment & Recreation; Sports

19 Mar 2014
Research & Ideas

A Brand Manager’s Guide to Losing Control

strategies that brand managers have used in order to cope with it. Avery recently sat down with HBS Working Knowledge to discuss their findings. According to the paper, consumers are operating in four concurrent Web-based eras: The Age of... View Details

Keywords: by Carmen Nobel; Advertising

29 Jul 2022
News

Will Demand for Women Executives Finally Shrink the Gender Pay Gap?

02 Aug 2022
Research & Ideas

6 Strategies for Building Socially Responsible—and Profitable—Companies

A dozen years ago, Harvard Business School Professor George Serafeim wondered why some companies operated with an eye toward the greater good, while most did not. Back then, he always got the same response: Corporate leaders thought social and environmental practices... View Details

Keywords: by Lane Lambert

October 1992 (Revised September 1993)
Case

L.L. Bean, Inc.: Item Forecasting and Inventory Management

By: Arthur Schleifer Jr.

L.L. Bean must make stocking decisions on thousands of items sold through its catalogs. In many cases, orders must be placed with vendors twelve or more weeks before a catalog lands on a customer's doorstep, and commitments cannot be changed thereafter. As a result,... View Details

Keywords: Forecasting and Prediction; Risk Management; Cost Management; Risk and Uncertainty; Demand and Consumers; Order Taking and Fulfillment; Retail Industry; United States

November 2015 (Revised October 2017)
Case

Nestle's Creating Shared Value Strategy

By: Michael E. Porter, Mark R. Kramer, Kerry Herman and Sarah McAra

This case considers Nestlé’s creating shared value (CSV) strategy, which focused on the three categories of nutrition, water, and rural development. In the packaged food and beverage industry, pressure had mounted since the 1990s to improve supply chain sustainability... View Details

Keywords: Shared Value; Health And Wellness; Nutrition; Health; Labor; Environmental Sustainability; Strategy; Operations; Food and Beverage Industry; Switzerland; Europe; Africa; Latin America; North America; Asia

Web

2022 Reunion Presentations - Alumni

architecture in their own organizations. Slides Improving Performance with Operational Transparency Professor Ryan W. Buell (MBA 2007, DBA 2012) + More Info – Less Info Conventional wisdom suggests that the more contact an View Details

06 Sep 2022
Blog Post

Student Spotlight: Summer Internships in Business & Environment

renewables worldwide, GIP is committed to supporting the energy transition for a more sustainable future. Juan's role prior to HBS was an Investment Banking Associate at Goldman Sachs. Andrew Greener (MBA 2023, Section D), Summer Internship: Product Strategy &... View Details

June 2023 (Revised November 2023)
Case

Sober Sidekick

By: Jeffrey J. Bussgang and Kumba Sennaar

Case on the nascent business model of a mobile health IT startup. In particular, should they pivot away from their successful lead generation business model to charging health plans. View Details

Keywords: Entrepreneurship; Venture Capital; Operations; Business Startups; Business Model; Health Industry; United States