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  • May 2009
  • Article

Customer-Based Valuation

By: Sunil Gupta
Customer lifetime value (CLV) has emerged as an important metric to manage and grow customers. Marketing scholars have written many books and articles on this topic. However, most of this research has focused on tactical marketing decisions. While this is important, it... View Details
Keywords: Customers; Valuation
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    Beyond the Holacracy Hype

    Holacracy and other forms of self-organization have received a lot of press. Proponents hail them as "flat" environments that foster flexibility, engagement, productivity, and efficiency. Critics say they're naive, unrealistic experiments. My coauthors and I argue,... View Details

      Herbert A. Simon on What Ails Business Schools: More than A Problem in Organizational Design

      We critically examine Herbert Simon's 1967 essay, "The Business School: A Problem in Organizational Design." We consider this essay within the context of Simon's key ideas about organizations, particularly those closely associated with the 'Carnegie perspective' on... View Details

        Akshita Joshi

        Akshita Joshi is a doctoral candidate in the Organizational Behavior program at Harvard Business School. She has 15 years of work experience & holds an MBA from Stanford GSB & an M.A. in Psychology from UCP Portugal. Her research is focused on the emotional,... View Details

        • Web

        Clusters - Institute For Strategy And Competitiveness

        HBS ISC Competitiveness & Economic Development CED Competitiveness & Economic Development Frameworks & Key Concepts Research & Applications Frameworks & Key Concepts Frameworks & Key Concepts Drivers of Competitiveness The Diamond Model... View Details

          John A. Quelch

          John A. Quelch is Executive Vice Chancellor and Distinguished Professor of Social Science at Duke Kunshan University. He is also John DeButts Professor at Duke University's Fuqua School of Business.  Between 2017 and 2023 he was the Leonard M. Miller University... View Details

          Keywords: advertising; broadcasting; consumer products; e-commerce industry; fashion; fast food; federal government; financial services; food; food processing; health care; high technology; marketing industry; media
          • 25 May 2021
          • Blog Post

          The Surprising Power of Nostalgia at Work

          for managers to view nostalgia as having value within their organizations. However, a growing body of research reveals that it’s an important psychological resource that helps individuals cope with life’s stressors, build strong... View Details
          Keywords: All Industries
          • 2021
          • Working Paper

          MLS as a Sports Product—The Prominence of the World's Game in the U.S.

          By: Stephen A. Greyser and Kenneth Cortsen
          The purpose of this Working Paper is to analyze how soccer at the professional level in the U.S., with Major League Soccer as a focal point, has developed over the span of a quarter of a century. It is worthwhile to examine the growth of Major League Soccer (MLS) from... View Details
          Keywords: Soccer; Major League Soccer; Sports; Growth and Development; Organizational Structure; Business Model; Sports Industry; United States
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          • Article

          Energy Conservation Behaviour: Three Thumbs Up For Social Norms

          By: Jon M. Jachimowicz
          Social norm interventions are widely used to foster residential resource conservation. Now researchers have shown that the effectivenes of providing information about others' energy use alongside messages of social approval for energy savings behaviour depends on the... View Details
          Keywords: Energy Conservation; Behavior; Change
          Related
          • 15 Aug 2014
          • News

          Why Happiness at Work Matters

          • 20 Jun 2013
          • News

          What Makes Rituals Special? Join Us For A Google+ Conversation

          • 24 Mar 2011
          • News

          Brands matter - but so do ads-Chrystia Freeland

          • 01 Jun 2021
          • News

          The Lab-Leak Hypothesis

          • 28 Nov 2011
          • News

          Rethinking the Fairness of Organ Transplants

          • 22 Jan 2016
          • News

          A snow day is nature’s way of saying you need a break. Take it.

            New Hires’ Psychological Safety Erodes Quickly

            Psychological safety is critical for new hires because it enables learning behaviors such as asking a question or seeking help. Derrick's research finds that while newcomers experience high levels of psychological safety when they start a new job, that feeling... View Details
            • 01 Sep 2023
            • News

            Money Does Grow on (Family) Trees

            library would become a mecca for amateur family historians who would shape the next era of genealogical research in the United States. Through the middle of the 20th century, they created formal and informal networks to help out-of-town... View Details
            Keywords: April White; Illustrations by Fabio Consoli; News, Library, Internet, and Other Services; Information
            • 08 Sep 2010
            • News

            Emerging Scholar Award

            • 14 Nov 2019
            • HBS Seminar

            Volodymyr Babich, Georgetown University

            • 07 Feb 2022
            • Research & Ideas

            Digital Transformation: A New Roadmap for Success

            emphasized the need to plan for continual upgrading of technology, organizational capabilities, and talent. With these dueling considerations in mind, we distilled our research findings into seven guiding principles for digital... View Details
            Keywords: by Linda A. Hill, Ann Le Cam, Sunand Menon, and Emily Tedards