retailing - Publications - Faculty & Research

Web

Class Profile | MBA

Average GPA (based on US schools that use a 4.0 grading system) Undergraduate Majors Arts / Humanities 5% Business / Commerce 24% Economics 19% Engineering 22% Math / Physical Sciences 18% Social Sciences 12% 5 Years Average Work Experience Pre-MBA Industry Consulting... View Details

December 2022
Case

The Magic of Marks & Spencer Food

By: David E. Bell, Natalie Kindred and Damien McLoughlin

Keywords: Brands and Branding; Food; Consumer Behavior; Product Development; Competition; Price; Inflation and Deflation; Trends; Growth and Development; Strategy; Retail Industry; Retail Industry; Retail Industry; United Kingdom

Citation

Educators

Purchase

January 2018
Case

OldTown Berhad

By: Benjamin C. Esty and Greg Saldutte

In December 2017, Jacobs Douwe Egberts (JDE, a Dutch coffee company) made an offer to acquire OldTown Berhad (OTB), a Malaysian coffee company. Three large shareholders, representing more than half of the outstanding shares, have agreed to tender their shares, and... View Details

Citation

Educators

Purchase

November 2006
Supplement

Sarah Talley and Frey Farms Produce: Negotiating with Wal-Mart (B)

By: James K. Sebenius and Ellen Knebel

Keywords: Plant-Based Agribusiness; Retail Industry; Retail Industry; Retail Industry

Citation

Purchase

19 Mar 2014
News

ID.me Raises $7.5M to Help Teachers, Veterans Get Deals Safely Online

Keywords: venture capital; Retail Trade; Retail Trade; Retail Trade

29 Jul 2013
News

Opening New Markets for Black South African Winemakers

Selena Cuffe On a trip to South Africa in 2005, Selena Cuffe (MBA 2003) happened across an advertisement promoting the first Soweto Wine Festival. Cuffe, the director of an exchange-student nonprofit, didn't know a lot about wine. Yet the event sounded so intriguing,... View Details

Keywords: wine; wine making; wine importing; Retail Trade; Retail Trade; Retail Trade; Retail Trade

27 Jan 2011
News

A Subscription Survivor (video)

Keywords: Retail Trade; Retail Trade; Retail Trade

Career Coach

Nicola Pugliese

Nicola Pugliese (Wharton ’93) leverages her experience in global marketing and brand management to support students and alumni pursuing careers in marketing, product management, business development, general management and sales across a spectrum of industries. Her... View Details

Keywords: Retail; Retail; Retail; Retail

Career Coach

Ellen Harris

Ellen (HGSE ’86) is the Director of Outward Bound Professional/Facilitator at Thompson Island Outward Bound Professional where she is responsible for business development and corporate team and leadership development. Ellen enjoys working with international students... View Details

Keywords: Retail; Retail; Retail; Retail; Retail; Retail; Retail

08 Dec 2015
First Look

December 8, 2015

increased service quality competition lead to customer defection, and which customers are most likely to defect? Our empirical analysis of 82,235 customers exploits the varying competitive dynamics in 644 geographically isolated markets in which a nationwide View Details

Keywords: Sean Silverthorne

18 Feb 2014
First Look

First Look: February 18

a good investment? What are the risks associated with the project? Could Value Retail pursue its outlet strategy in Italy? Includes color exhibits. Purchase this case:... View Details

Keywords: Sean Silverthorne

17 Aug 2010
First Look

First Look: August 17

Users will learn how to produce and interpret demand curves and calculate the price elasticity of demand. The concepts of revenue, costs, contribution margin, gross margin, and net income will be introduced to inform profitability analyses. Finally, View Details

Keywords: Martha Lagace

Career Coach

Martha Tassinari

Martha (HBS '94) has been an executive coach and career counselor at HBS since 2007. She has helped thousands of MBA students, Alumni and Executive Education participants (GMP, PLD, OPM, New Path) identify and reach their career and professional development goals.... View Details

Keywords: Retail; Retail; Retail; Retail; Retail; Retail; Retail; Retail; Retail; Retail; Retail; Retail; Retail

08 Jul 2008
First Look

First Look: July 8, 2008

is a time-honored approach, particularly in media and entertainment. When space is limited on store shelves and in traditional distribution channels, producers tend to focus on a few likely best sellers, hoping that one or two big hits will carry the rest of their... View Details

Keywords: Martha Lagace

18 Apr 2017
First Look

First Look at New Ideas, April 18

Montgomery, the motivation for the pilot program was to improve the consumer reselling experience and to enhance "diamond equity." Somewhat paradoxically, consumers typically received very low prices when they tried to sell diamonds (5-20% of the original View Details

Keywords: by Sean Silverthorne

22 Sep 2014
Op-Ed

Online Banks Fill Funding Needs for Small Business

which other online upstarts such as Amazon.com changed retail and Square changed the small business payments business. A few factors account for the rapid growth of the entrants. First, institutional debt and equity investors have been... View Details

Keywords: by Karen Mills; Banking; Financial Services

26 Jul 2011
First Look

First Look: July 26

estimating the impact of changes in supplier performance on customer demand. Using data from Hugo Boss, a manufacturer of branded apparel, we find increases in supplier reliability to be associated with significant increases in orders from Hugo Boss's View Details

Keywords: Sean Silverthorne

March 2024
Case

Unintended Consequences of Algorithmic Personalization

By: Eva Ascarza and Ayelet Israeli

“Unintended Consequences of Algorithmic Personalization” (HBS No. 524-052) investigates algorithmic bias in marketing through four case studies featuring Apple, Uber, Facebook, and Amazon. Each study presents scenarios where these companies faced public criticism for... View Details

Keywords: Race; Gender; Marketing; Diversity; Customer Relationship Management; Prejudice and Bias; Customization and Personalization; Retail Industry; Retail Industry; United States

Citation

Educators

Purchase

June 2021
Teaching Note

Amazon: Cult or Culture?

By: Boris Groysberg, Kerry Herman and Amy Klopfenstein

Teaching Note for HBS Case No. 421-008. Amazon was one of the first entrants in e-commerce. Under the leadership of founder Jeff Bezos, Amazon had expanded beyond books to manufacturing and selling a wide range of products and services globally. Bezos had built a... View Details

Keywords: Leadership; Organizational Culture; Growth Management; Information Technology; Human Resources; Talent and Talent Management; Retail Industry; Retail Industry

Citation

Purchase