Publications

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July 2016
Technical Note

Net Neutrality: A Managerial Perspective

By: Shane Greenstein and Christine Snively

The net neutrality debate had implications for Internet service providers, content providers, and end users. This note aims to inform the reader of the various sides of the debate where open issues remain, as well as what aspects an entrepreneur, investor, or content... View Details

Keywords: Net Neutrality; Information Technology; Internet and the Web; Information Infrastructure; Technology Industry

22 Aug 2019
News

Catalyzing Africa’s Tech Sector

out in his HBS admission essay: “When I graduate,” Sulyman wrote, “I'm going to go back to Africa and lead a technology company that is creating massive impact that will propel Africa into the future.” Today, Sulyman is carrying out that... View Details

16 Jan 2014
Research & Ideas

Resolving Patent Disputes that Impede Innovation

to determine what was best for the technology, the process has become increasingly pressurized and competitive - a trend Lerner attributes to industry response to success of companies like Qualcomm in the licensing market. (The company's... View Details

Keywords: by Carmen Nobel; Technology; Technology

September 2007
Teaching Note

Sun Microsystems, Inc.: Web Services Strategy (TN)

By: Thomas R. Eisenmann

Keywords: Information Technology; Internet and the Web; Strategy; Computer Industry; Computer Industry

November 2019
Supplement

Innovation at Uber: The Launch of Express POOL

By: Chiara Farronato, Alan MacCormack and Sarah Mehta

This multimedia supplement accompanies the case “Innovation at Uber: the Launch of Express POOL” (case no. 619-003). Set in March 2018, the case follows ride-sharing company Uber as it develops and launches a new product called Express POOL. This multimedia supplement... View Details

Keywords: Innovation and Management; Innovation Leadership; Innovation Strategy; Technological Innovation; Information Technology; Mobile and Wireless Technology; Applications and Software; Digital Platforms; Technology Industry; California; San Francisco

October 2012 (Revised January 2014)
Case

Building Brand Infosys

By: Rohit Deshpandé and Vidhya Muthuram

Infosys Limited was India's second largest exporter of IT services with annual revenues of $7 billion and a market capitalization of nearly $26 billion in 2012. The company, headquartered in Bangalore, India, had built its reputation as the Indian IT bellwether whose... View Details

Keywords: Marketing; Information Technology; Information Technology Industry; India

November 2000
Case

SATELLIFE: Bridging the Digital Divide

By: V. Kasturi Rangan and Howard Reitz

Keywords: Information Technology; Strategy; Information Technology Industry

Find at Harvard

January 2017 (Revised June 2017)
Case

Chicago and the Array of Things: A Fitness Tracker for the City

By: Rajiv Lal and Scott Johnson

The city of Chicago has recently launched a project called the Array of Things. The program involves a series of sensor nodes placed around the city that capture a massive amount of data including pedestrian and vehicle flow, air quality, and cloud cover. The Array of... View Details

Keywords: Smart Connected Products; Smart Cities; Internet Of Things; Sensors; Govenment; Government Administration; Technological Innovation; Digital Platforms; Applications and Software; Information Infrastructure; Internet and the Web; Public Administration Industry; Public Administration Industry; Chicago; United States

15 Jun 2020
News

Science, Business & Vaccine Development to Combat the Pandemic

11 May 2018
News

Nigerian Tech Startup has Local—and Global—Impact

the future I think, ultimately, we are creating an economy in the technology industry which is going to spark a massive revolution on the continent. And I am seeing it happen every day. So the impact we... View Details

11 Jun 2001
Research & Ideas

E-Commerce Unplugged

technology will not be fully realized, however, if companies simply make their existing online services available through wireless devices. Successful players in the m-commerce market space will take a much broader view of the technology,... View Details

Keywords: by Nitin Nohria & Marty Leestma

24 May 2004
Research & Ideas

The Watsons: IBM’s Troubled Legacy

upon which to dramatize the advantages of the American system of free enterprise." Foremost among the more than forty company exhibitors was the nation's largest industrial corporation, General Motors. Still smarting from the... View Details

Keywords: by Richard S. Tedlow

July 2007 (Revised October 2007)
Teaching Note

PayPal Merchant Services (TN)

By: Thomas R. Eisenmann

Keywords: Internet and the Web; Information Technology Industry

March 2001 (Revised November 2005)
Case

Cisco Systems Architecture: ERP and Web-enabled IT

By: Richard L. Nolan, Kelley Porter and Christina Akers

In a seven-year process, Cisco built its strategic I-Net. Beginning in 1994, Cisco completely replaced its back-office legacy systems. At that time, the company standardized Internet protocols. In addition, the company shifted strategic focus from IT back-office... View Details

Keywords: Internet and the Web; Information Technology; Technological Innovation; Internet and the Web; Management Practices and Processes; Technology Adoption; Information Technology Industry

25 Aug 2022
News

Labs Enable Large-scale Research

opportunities to use new technologies for enhancing financial inclusion. By working with communities of crypto business practitioners, the researchers aim to help shape the way this industry evolves, inform... View Details

February 2002
Case

Free Internet Initiative in LaGrange, Georgia

By: F. Warren McFarlan, Mark Keil and Garrett W. Meader

LaGrange, GA was the first city in the world to offer free Internet access to citizens. The city manager and mayor must assess the project and decide whether to continue. This case chronicles the city's efforts to build a telecommunications infrastructure and offer... View Details

Keywords: Internet and the Web; Infrastructure; Technology Adoption; Cost vs Benefits; Information Technology Industry; Information Technology Industry; Georgia (state, US)