Publications

January 2006 (Revised June 2008)
Case

Lehman Brothers (A): Rise of the Equity Research Department

By: Ashish Nanda, Boris Groysberg and Lauren Prusiner

Under Jack Rivkin's leadership, Shearson Lehman's research department rose from relative obscurity to the highest ranking research department on Wall Street within three years. When Rivkin is promoted to head of equity, he wonders how to succeed in his new position. A... View Details

Keywords: Talent and Talent Management; Leadership; Service Operations; Organizational Culture; Research; Alignment

October 1998 (Revised December 1998)
Case

CompUSA The Computer Superstore

By: Ananth Raman and Anna Sheen McClelland

Examines the CompUSA organization, focusing especially on the operations and the company culture. Highlights the economics of PC retailing and the importance of a responsive supply chain for their product category. The description of company culture emphasizes the role... View Details

Keywords: Supply Chain; Organizational Culture; Motivation and Incentives; Supply Chain Management; Computer Industry; Retail Industry; United States

November 1989 (Revised February 1992)
Case

Ford Motor Co.: Dealer Sales and Service

By: Leonard A. Schlesinger

Since Henry Ford founded Ford Motor Co., Ford vehicles have been sold and serviced the same way. By the late 1980s Ford began to consider making changes in its sales and service process. Two developments forced Ford to reconsider these processes. First, Ford found... View Details

Keywords: Organizational Change and Adaptation; Change Management; Distribution Channels; Customer Focus and Relationships; Service Industry; Auto Industry; Retail Industry; United States

06 Jun 2005
Research & Ideas

Don’t Listen to “Yes”

decisions. But conflict does not mean browbeating. In his new book, Why Great Leaders Don't Take Yes for an Answer: Managing for Conflict and Consensus (Wharton School Publishing), Roberto describes the toll on organizations when leaders... View Details

Keywords: by Martha Lagace

12 Oct 1999
Research & Ideas

Right from the Start: Common Traps for the New Leader

authority until people feel like they know you." Coming In With The Answer New leaders who show up with a single answer for complex organizational problems usually do so out of arrogance or insecurity, or because they believe they... View Details

Keywords: by Dan Ciampa & Michael D. Watkins

Profile

Durdana Achakzai

Durdana Achakzai has been a pioneer all of her adult life. At Pakistan's GIK institute, she was one of only five women in a class of 160 engineering students. After graduation, she was one of the first two women hired as territory View Details

Web

BiGS Fellows | Institute for Business in Global Society

our next cohort of Fellows, who will study the impact that models of enterprise ownership have on societal and organizational objectives. You can find the link to apply here . Applications are due by 11:59pm EST on January 19, 2025... View Details

13 May 2014
News

Willing Hands

HBS has shaped me as a leader is by showing that the right technical answer might not do you much good at all if you can't also manage the very real people challenges." Spencer describes his other duties as a combination of financial... View Details

Keywords: Julia Hanna; Construction; Real Estate

08 Jan 2001
Research & Ideas

Can Japan Compete? [Part Two]

go off on your own and create something different. With consensus decision making and shared responsibility for everything, nobody feels responsible. In our book, we discuss how Japanese companies need to adopt more business unit structures where groups of View Details

Keywords: by Martha Lagace & Hilah Geer

06 Oct 2011
What Do You Think?

How Will the ‘Moneyball Generation’ Influence Management?

Summing Up Should "Moneyball Analytics" Play a Greater Role in Preparation for Management? There was general agreement among respondents to this month's column that we will see a growing emphasis on analytics among managers as... View Details

Keywords: by James Heskett

01 Feb 2000
Research & Ideas

Keeping Track: Performance Measurement, Control & Strategy

organizational energy released / management time and attention invested. Q: Why do managers benefit from "calculating" the results of this device? A: Not all that long ago,... View Details

Keywords: Re: Robert Simons

November 2020
Teaching Note

Unilever's Response to the Future of Work

By: William R. Kerr and Bailey McAfee

Teaching Note for HBS Case No. 820-104. View Details

Keywords: Change Management; Human Capital; Organizational Change and Adaptation; Mission and Purpose; Organizational Structure; Transformation; Human Resources; Consumer Products Industry; Europe

March 2004 (Revised June 2004)
Case

Massport (A): The Aftermath of 9/11

This case looks at the turnaround at the Massachusetts Port Authority after the 9/11 terrorist attacks. It begins with the situation during the immediate aftermath of 9/11 and then describes how the new CEO restructures the public agency to operate much more like a... View Details

Keywords: Organizational Change and Adaptation; Change Management; Corporate Accountability; National Security; Governance Controls; Organizational Culture; Public Administration Industry; Massachusetts

April 2017
Supplement

Global Leadership in a Dynamic and Evolving Region: Molinas @ The Coca-Cola Company (D)

By: Tsedal Neeley and Esel Çekin

Supplements the (A) case. View Details

Keywords: Functions; Structure; Centralization; Decentralization; Diversity; Country Of Origin Effects; Global Contextual Intelligence; Leading Change; Crisis Management; Organizational Structure; Experience and Expertise; Situation or Environment; Central Asia; Turkey

April 2017
Supplement

Global Leadership in a Dynamic and Evolving Region: Molinas @ The Coca-Cola Company (B)

By: Tsedal Neeley and Esel Çekin

Supplements the (A) case. View Details

Keywords: Functions; Structure; Centralization; Decentralization; Diversity; Country Of Origin Effects; Global Contextual Intelligence; Leading Change; Crisis Management; Organizational Structure; Experience and Expertise; Situation or Environment; Central Asia; Turkey

June 2007 (Revised February 2008)
Case

Ericsson: Leading in Times of Change

By: Das Narayandas, Vincent Marie Dessain, Daniela Beyersdorfer and Anders Sjoman

After its dramatic corporate turnaround, the Swedish telecom infrastructure company Ericsson hires a new CEO to bring the former Swedish flagship company back on track. Puts students in the shoes of Carl-Henric Svanberg, an industry outsider and CEO of locks group Assy... View Details

Keywords: Restructuring; Profit; Leading Change; Goals and Objectives; Managerial Roles; Organizational Change and Adaptation; Problems and Challenges; Sweden

February 1990 (Revised July 1990)
Case

Internal Revenue Service: Automated Collection System

By: Nitin Nohria

Describes how the IRS's collection operations changed from a largely manual system (COF) to an automated system (ACS). A central aspect of ACS was the electronic scheduling and maintaining of work. While with ACS the IRS accomplished significant improvements in the... View Details

Keywords: Sovereign Finance; Revenue; Information Technology; Taxation; Change Management; Organizational Change and Adaptation; Organizational Design; Human Resources; Public Administration Industry; United States