Learning By Doing - Publications - Faculty & Research

19 Jul 2004
Research & Ideas

Your Customers: Use Them or Lose Them

They do it in two ways. One, if a Progressive customer gets into a minor accident, he or she can phone the company from the scene and will be met by a member of its Immediate Response fleet. "It's not... View Details

Keywords: by Martha Lagace

16 Jul 2024
Op-Ed

Corporate Boards Are Failing in Their No. 1 Duty

appointments go wrong Let’s begin by taking a look at three examples of poor leadership at public companies and addressing what went wrong. Then, I will recommend five ways boards can ensure they appoint the right leader as CEO: General... View Details

Keywords: by Bill George

30 Apr 2001
Research & Ideas

Entering the Age of Alliances

The twenty-first century will be the age of alliances. In this age, collaboration between nonprofit organizations and corporations will grow in frequency and strategic importance. Collaborative relationships will increasingly migrate from the traditionally... View Details

Keywords: by James Austin

18 Nov 2021
Op-Ed

5 Principles for Scaling Change from IBM’s High School Innovation

governor of Rhode Island, is now US secretary of commerce. The former education commissioner for Connecticut is now secretary of education. You’ve built this network, in part, by never attacking anybody or saying the way they were View Details

Keywords: by Kristen Senz

25 Apr 2018
Research & Ideas

We May Have Taken Too Much Credit for Easing Workplace Segregation

has indeed increased at certain workplaces, particularly ones dominated by white workers, as more minorities have been hired at these firms over time. But as Koning and Ferguson zoomed out and looked at a large number of workplaces across... View Details

Keywords: by Dina Gerdeman

02 May 2008
What Do You Think?

What is the Future of State Capitalism?

respondents. Shann Turnbull points out that "National governments can deal with globalisation as they can determine the rules of ownership and control applicable in their jurisdictions." Nevertheless, he proposes the creation of a "Community Investment... View Details

Keywords: by Jim Heskett

16 Jun 2003
Research & Ideas

Peeling Back the Global Brand

idea has been dampened by the preponderance of outsourcing. Citizenship—Transnationals ride a see-saw on citizenship in the eyes of consumers. Transnationals may be either admired or derided for their perceived power as social forces.... View Details

Keywords: by Martha Lagace; Consumer Products; Retail

22 Mar 2010
Research & Ideas

One Strategy: Aligning Planning and Execution

Every firm has two strategies, we learn early on in the pages of One Strategy: Organization, Planning, and Decision Making. "Explicit" strategy is the one you read about in your company's planning memos and PowerPoint slides.... View Details

Keywords: by Sean Silverthorne; Video Game; Web Services

07 Jun 2017
Research & Ideas

How an African History Scholar Became a Modern Righter of Wrongs

visiting professor at HBS who teaches in the School’s FIELD (Field Immersion Experiences for Leadership Development) global immersion course, which sends groups of students all over the world to get first-hand experience doing business in... View Details

Keywords: by Carmen Nobel

23 Dec 2013
Research & Ideas

Just How Independent are ‘Independent’ Directors?

often has as much to do with their relationships with one another as their concern for the company. "Boards are populated by living, breathing people who have their own interests, and understanding the... View Details

Keywords: by Michael Blanding

31 Jan 2017
Research & Ideas

The Dow at 20,000: What's That All About?

been keeping in other countries, because repatriation is expensive from a tax perspective. The expectation is that this administration wants that to happen and will do so by allowing this to happen at a... View Details

Keywords: by Jim Aisner

26 Apr 2004
Research & Ideas

A Clear Eye for Innovation

preparing for the innovations that will define the future. This mental balancing act can be one of the toughest of all managerial challenges—it requires executives to explore new opportunities even as they work diligently to exploit existing capabilities—and it's no... View Details

Keywords: by Charles A. O'Reilly III & Michael L. Tushman

06 Mar 2019
Sharpening Your Skills

Has the Glass Ceiling Been Broken (or at Least Cracked)?

GenderGender discrimination in a typically male workplace is not necessarily driven by misogyny. Image: DNY59 What do you think of this research? Share your insights below. View Details

Keywords: by Sean Silverthorne

31 Jul 2014
Research & Ideas

A Scholarly Crowd Explores Crowdsourcing

powerful than the normal academic method of doing research that I will never do that again." Whether it's called crowdsourcing or open innovation, the growth of methods for yoking together groups of... View Details

Keywords: by Sean Silverthorne

26 Jan 2009
Research & Ideas

Where is Home for the Global Firm?

States for Bermuda. While their move was blocked, I was struck by their motivations and the relative ease with which a firm could do this—and the consequences for shareholders, managers, and the government.... View Details

Keywords: by Martha Lagace

29 Jun 2015
HBS Case

Consumer-centered Health Care Depends on Accessible Medical Records

Your patient health care data is most likely scattered throughout the medical universe, in everything from notes scribbled by various doctors to test results resting in far-flung computer systems. So when medical professionals need to... View Details

Keywords: by Dina Gerdeman; Health; Technology

13 Dec 2010
Research & Ideas

Managing the Support Staff Identity Crisis

behavior whose work includes corporate consulting. "And I thought, did I ask an awkward question? So I asked again, 'How do you add value to your organization?' I got more nervous laughter." “If you're tied down View Details

Keywords: by Carmen Nobel

May 2024
Teaching Note

AI Wars

By: Andy Wu and Matt Higgins

Teaching Note for HBS Case No. 723-434. In 2024, the world was looking to Google to see what the search giant and long-time putative technical leader in artificial intelligence (AI) would do to compete in the massively hyped technology of generative AI popularized over... View Details

Keywords: AI; Trends; AI and Machine Learning; Public Opinion; Technological Innovation; Competitive Advantage; Technology Industry

Citation

Purchase

03 Jun 2002
What Do You Think?

Are We Entering an Era of European Management Leadership?

temporary." Dr. B. V. Krishnamurthy picks up this theme by commenting "to argue that Europe might be snatching the lead in management is a little far-fetched. When one looks at the very successful organizations anywhere in the... View Details

Keywords: by James Heskett

07 Jan 2009
What Do You Think?

Is the World Really Flat?

effects" (Alex Evans). "It really doesn't matter whether the world is flat or not. Most value is added by the exploiters, not the creators, and that works in both (flat and non-flat) environments" (Gerald Nanninga). These... View Details