Publications

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Technology & Operations Management Awards & Honors - Faculty & Research

Competition Prize from the College of Behavioral Operations at the Production and Operations Management Society (POMS). Frances X. Frei : Fixable awarded the Signal Awards Gold prize for “Advice & How-To” podcast in 2024. Shane M.... View Details

15 Dec 2021
Research & Ideas

The 10 Most Popular Articles of 2021

if employees have the psychological safety to reflect on these close calls, says research by Amy C. Edmondson, Olivia Jung, and colleagues. 5. How a Company Made Employees So Miserable, They Killed Themselves Aggressive downsizing at View Details

Keywords: by Danielle Kost

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Faculty - Race, Gender & Equity

Lecturer of Business Administration Sara Fleiss was the co-founder and co-portfolio manager of Emeth Partners, an emerging markets arbitrage hedge fund. Prior to founding Emeth, Sara was the lead analyst on the Emerging Markets Equities portfolio at Harvard Management... View Details

Profile

Philippe Rival

birthplace of Louis XIV. It is also a modern international hub in the suburbs of Paris, as illustrated by the school I attended there: the Lycée International. Located just outside the first-ever NATO command base, it was created to educate the children of NATO... View Details

08 Feb 2023
Op-Ed

Building an Inclusive Workplace? Prepare to Shield It from Economic Fears

and consider the culture that your company has cultivated. In the book Unleashed, authors Frances Frei and Anne Morriss use an “inclusion dial” to gauge the temperature of an organization—the degree to which employees feel that they... View Details

Keywords: by Hise O. Gibson and Nicole Gilmore

18 Dec 2013
HBS Case

Lessons from the Lance Armstrong Cheating Scandal

tarnishing the entire sport of professional cycling. When Armstrong confessed to Oprah Winfrey in January 2013 that he had "doped"—taken performance-enhancing drugs—to win his record seven consecutive Tour de France victories... View Details

Keywords: by Michael Blanding; Sports

04 Oct 2021
What Do You Think?

How Do We Make Sure the Right People End Up with Power in Organizations?

enthusiastic about the notion, nevertheless with caveats regarding cultural differences around the world. As Ashok Jain put it, “Thru small actions practiced consciously one can train himself in trustworthiness.” Frances Pratt said that... View Details

Keywords: by James Heskett

Malcolm S. Salter

Malcolm Salter has been a member of the Harvard Business School faculty since 1967. His teaching and research focus on issues of corporate strategy, organization, and governance.

In addition to teaching at HBS, he has held faculty positions at the Harvard... View Details

Keywords: arts; automobiles; energy; investment banking industry; retailing; venture capital industry

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Credential of Leadership, Impact, and Management in Business | HBS Online

Croatia Cuba Curaçao Cyprus Czechia Denmark Djibouti Dominica Dominican Republic Ecuador Egypt El Salvador Equatorial Guinea Eritrea Estonia Eswatini Ethiopia Falkland Islands (Malvinas) Faroe Islands Fiji Finland France French Guiana... View Details

October 2019 (Revised December 2019)
Case

La Roche-Posay: Growing L'Oreal's Active Cosmetics Brand

By: Jill Avery, Vincent Dessain and Mette Fuglsang Hjortshoej

As 2018 neared its end, Laetitia Toupet, international general manager of L’Oréal’s La Roche-Posay brand reflected on the brand’s achievements over the past year. At €1 billion in revenue, La Roche-Posay had recently become the number one dermocosmetics brand in the... View Details

28 Feb 2022
Blog Post

Making an Impact on the Media Industry with my MBA

writing our own stories. I am learning from Professor Gino again this semester in the new RC class, Inclusive Leadership, which she is teaching with Professor Frances Frei. Gaining such a range of academic experiences is what has made HBS... View Details

June 2011 (Revised May 2012)
Case

L'Oréal: Global Brand, Local Knowledge

By: Rebecca M. Henderson and Ryan Johnson

Worldwide, and in the U.S. marketplace in particular, the French cachet of L'Oréal was one of its most powerful marketing tools. However, with the opening up of emerging markets, L'Oréal had to cater to a diverse customer base: an aging population in the West, ethnic... View Details

Keywords: Globalization; Brands and Branding; Marketing Communications; Change Management; Sales; Emerging Markets; Segmentation; Innovation and Invention; Beauty and Cosmetics Industry; France; United States

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New Levels of Capitalism: Finance - Railroads and the Transformation of Capitalism | Harvard Business School

France in the Railway Age . New York: Cambridge University Press, 1994, p. 44. White, p. 517. Copyright © 2012 Presidents and Fellows of Harvard College Harvard University Employment Digital Accessibility View Details

December 2002 (Revised January 2003)
Case

Four Seasons Goes to Paris: '53 Properties, 24 Countries, 1 Philosophy'

By: Roger H. Hallowell, David Bowen and Carin-Isabel Knoop

Illustrates how Four Seasons manages hotels in countries with strong and distinct national cultures. Focuses on how the chain meets its exacting service standards in a variety of settings worldwide, with special attention on France. View Details

Keywords: Service Delivery; Organizational Culture; Global Range; Global Strategy; Standards; Accommodations Industry; Paris

01 Sep 2023
News

Alumni and Faculty Books

the world. Move Fast & Fix Things: The Trusted Leader’s Guide to Solving Hard Problems By Frances Frei, Professor of Technology and Operations Management at Harvard Business School and Anne Morriss (MBA 2004) Harvard Business Review Press... View Details

July 2022
Case

Bringing Ideas to Life: The Story of Paul English

By: Youngme Moon, Frances X. Frei and F. Katelynn Boland

Paul English is one of the most imaginative innovators of his generation. This case explores his process of creative idea generation. The case includes an exercise for students to generate value-creating ideas from scratch. View Details

Keywords: Innovation ＆ Entrepreneurship; Idea Generation; Founder; Startup; Imagination; Innovation and Invention; Business Startups; Entrepreneurship; Creativity; Value Creation