Management Processes - Publications - Faculty & Research

01 Jun 2025
News

Making Difficult Decisions: The General Manager’s Job

One of the most essential roles of the general manager is to be the person who can move an organization forward through the most tangled of circumstances, says Professor Amy Edmondson, “where there is uncertainty, different points of... View Details

Keywords: Jen Mcfarland Flint; Illustration by Peter Arkle; Educational Support Services; Educational Services

01 Mar 2009
News

Faculty Books

coeditor, and academic and public service experts dissect the state of consumer and mortgage credit in the United States and point the way out of the current impasse. Managing Your Boss by John J. Gabarro and John P. Kotter (Harvard... View Details

Keywords: Telecommunications; Information; Management, Scientific, and Technical Consulting Services; Professional Services

14 Apr 2003
Research & Ideas

Pay-for-Performance Doesn’t Always Pay Off

increase in pay-for-performance all over the United States and increasingly all over the world, he said. But his conclusions on the rocky process of conception, design, and implementation may benefit View Details

Keywords: by Martha Lagace

19 Oct 2010
First Look

First Look: October 19, 2010

Diversity in Experience and Team Familiarity on Team Performance Authors:Robert S. Huckman and Bradley R. Staats Publication:Manufacturing and Service Operations Management (forthcoming) Abstract In this paper, we consider how the... View Details

Keywords: Sean Silverthorne

Web

Employer Reimbursement Options | HBS Online

of employment or hours worked per week to qualify? Step 2: Gather the Appropriate Documents If you want to request reimbursement from your employer for an HBS Online course, there are a few documents that will help make this process... View Details

01 Jan 2012
News

Cynthia Carroll, MBA 1989

Appointed Managing Director, Alcan, Limerick, Ireland 2002 Appointed CEO, Alcan Primary Metal Group 2006 Named one of “50 Women to Watch” by WSJ 2007 Appointed Chief Executive, Anglo American 2008 Implements “zero harm” policy to improve... View Details

18 Dec 2012
First Look

First Look: December 18

on Patient Length of Stay Authors:Berry Jaeker, Jillian, and Anita L. Tucker Abstract High workload, from high inventory levels, impacts unit processing times, but prior operations management studies have... View Details

Keywords: Carmen Nobel

12 Oct 1999
Research & Ideas

Building Competitive Advantage Through Operations

It's the set of processes that transforms either materials or information into a product or service. EE: How has this definition evolved over the past decade? Upton: There have been some exciting changes in recent years. First, operations... View Details

Keywords: by Staff

25 Jun 2013
First Look

First Look: June 25

processes to provide managers throughout P&G with direct access to up-to-date data and advanced analytics. In addition, GBS has embedded analysts within the business units to work alongside leaders and... View Details

Keywords: Anna Secino

03 Oct 2023
Blog Post

Alumni in Climate Networking Series: Zurich

advanced waste management and waste to energy processes being developed. The group expressed the value of galvanizing the Harvard alumni base into action; the visibility of Harvard stepping up to the climate... View Details

23 May 2000
Research & Ideas

Minding the Muse: The Impact of Downsizing on Corporate Creativity

challenging assignments, adequate resources, supportive work groups, management that places a premium on creativity, and project leaders who understand the creative process and have strong communications... View Details

Keywords: by Peter K. Jacobs

03 Aug 2016
What Do You Think?

How Can We Hold the “Leadership Industry” Accountable?

for personal enrichment at the expense of all other shareholders until there is a change in the process of selecting board (members) ” Nisha Advani cited the nature of leadership itself in saying “Leadership, though grounded in... View Details

Keywords: by James Heskett; Education

01 Dec 2002
News

Alumni Bookshelf

The Trusted Leader by Robert M. Galford (MBA '76) and Anne Seibold Drapeau (Free Press) In their new book, The Trusted Leader: Bringing Out the Best in Your People and Your Company, authors Galford and Drapeau shed light on the tools that View Details

16 May 2018
Blog Post

Internship Success: Mutual Growth Brings Intern and Enterprise Together

industry,” he says, “but the position needed a strong technology component. I wanted to work closely with product development and management in a company that was competitively well-positioned, on a product with a lot of potential.” Next,... View Details

Keywords: Technology

2008
Book

Business Market Management: Understanding, Creating, and Delivering Value

By: James C. Anderson, James A. Narus and Das Narayandas

For business-to-business marketing courses. The authors build the book around a framework of understanding, creating, and delivering value. View Details

Keywords: Customer Relationship Management; Customer Value and Value Chain; Cross-Cultural and Cross-Border Issues; Marketing; Marketing Strategy; Business Processes; Value

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Benjamin Story

Merging the creative process with business rigor The MBA had been on Ben's mind since his days at UCLA. "Long-term, I wanted to manage a theater company; I needed to understand how theater functions as... View Details

30 Oct 2018
First Look

New Research and Ideas, October 30, 2018

in data. ML methods also address several issues raised by scholars pertinent to the norms of empirical research in the fields of strategy and management (such as “p-hacking” and confounding local effects with global effects). We provide a... View Details

Keywords: Dina Gerdeman

02 Mar 2015
News

To Market, To Market

operate livestock breeding centers, improve soil systems, and create opportunities for a younger generation to take on farming. In Armenia, Heifer has been teaching farmers about pasture management as well as helping to develop an... View Details

Keywords: Margie Kelley; Agriculture; Religious, Grantmaking, Civic, Professional, and Similar Organizations; Personal Services

02 Oct 2019

Information Session at the University of Notre Dame

you for whatever role you choose - both in the immediate future and the years ahead. HBS offers three programs for college students that could be of interest to you including two preview experiences (Peek Weekend and the Summer Venture in View Details

12 Jun 2006
Research & Ideas

The Promise of Channel Stewardship

the chain best positioned to create a process that benefits all. In this excerpt, Rangan discusses the promise of channel stewardship. (Look for an HBS Working Knowledge interview with Rangan next month.)Senior View Details

Keywords: by V. Kasturi Rangan & Marie Bell; Consumer Products

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