retailing - Publications - Faculty & Research

05 May 2003
Research & Ideas

How Bank of America Turned Branches into Service-Development Laboratories

of 2000. A customer entering the new center was immediately greeted at the door by a host—an idea borrowed from Wal-Mart and other retail stores. At freestanding kiosks, associates stood ready to help the customer open accounts, set up... View Details

Keywords: by Stefan Thomke; Banking; Financial Services

16 Jun 2015
Blog Post

Military Alumna Reflects on Time at HBS

were a dynamic experience from start to finish. I found myself surrounded by so many smart and inspiring people who collectively brought such diverse perspectives. My first seat-mates were-- on my left,-- a young man from Baltimore who had been a leader in the View Details

25 Feb 2020
News

Beyond the Plastisphere

1,000 metric tons of OceanCycle’s certified material every month; he plans to announce several large retail and brand partnerships early this year. By 2021 Goodwin expects OceanCycle’s customers to be using tens of thousands of metric... View Details

Keywords: Alexander Gelfand; Plastics and Rubber Products Manufacturing; Manufacturing

12 Nov 2015
Research & Ideas

Can Consumers be Trusted with Their Own Health Care?

care costs? Quelch noted that in the cases of the grocery retail market and the financial services market, higher empowerment typically leads to lower costs because more of the work is shifted to the consumer. He said there’s a pressing... View Details

Keywords: by Dina Gerdeman; Health

25 Jun 2013
First Look

First Look: June 25

by GBS, Alan Torres, vice president of North America Fabric Care, must finalize the forecast for P&G's laundry detergent sales. Results for the two months since introducing concentrated powder laundry detergent in select retailers saw... View Details

Keywords: Anna Secino

05 Dec 2012
What Do You Think?

Should Managers Bother Listening to Predictions?

least three plans, one based on "best case," one based on "worst case," and one representing "best guess." One could argue that the process itself has a degree of humility built into it. Fashion retailers... View Details

Keywords: by James Heskett

Profile

James Reinhart

picked up from their doorstep (for free). Every piece of clothing that arrives at one of thredUP’s distribution centers gets a thorough quality inspection, then is photographed and listed on thredUP.com to be resold for up to 90 percent off the View Details

11 Jun 2007
Lessons from the Classroom

Teaching the Next Generation of Energy Executives

business model seems unbeatable: Revenues will be generated from trash collection as well as from the electricity it generates. And thanks to this alternative approach (which also solves the problem of limited landfill space), the Illinois legislature has guaranteed... View Details

Keywords: by Julia Hanna; Energy; Utilities

01 Apr 1999
News

A Vibrant Brand

her devotees books on pies and wreaths, the king of hip hop has published a best-selling biography of slain rap star Tupac Shakur and will soon release an illustrated history of hip hop. Both multimedia franchises are continually finding new ways to branch out: the... View Details

Keywords: Susan Young

06 Mar 2018
First Look

First Look at Research and Ideas, March 6, 2018

of agricultural workers in North America? Purchase this case: https://cb.hbsp.harvard.edu/cbmp/product/518002-PDF-ENG Harvard Business School Case 418-031 Coaching Makena Lane Makena Lane has a gift for producing results, even in the challenging View Details

Keywords: Sean Silverthorne

05 May 2009
First Look

First Look: May 5, 2009

these companies as well as provide a unique new marketing opportunity for traditional companies. Download the paper: http://www.hbs.edu/research/pdf/09-123.pdf Crafting Integrated Multichannel Retailing Strategies Authors:Jie Zhang, Paul... View Details

Keywords: Martha Lagace

January 2025
Teaching Note

Vytal: Packaging-as-a-Service

By: George Serafeim, Michael W. Toffel and Stacy Straaberg

Teaching Note for HBS Case No. 124-007. The Germany-based startup Vytal operated the largest digital-native reusable packaging-as-a-service network globally, having raised nearly €15 million, established a large network of restaurant partners, and prevented the use of... View Details

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17 Jul 2017
Blog Post

HBS Summer Interns: Discover Their Career Passions

Meet four Class of 2018 students who share the career criteria that drove their internship searches, and how their respective organizations aligned with their passions. Accepting a summer internship at Nike, Ross Galloway wanted to transition from his past experience... View Details

Keywords: Consumer Products / Retail; Consumer Products / Retail; Consumer Products / Retail; Consumer Products / Retail

22 Feb 2022
News

The Well-Healed Athlete

Illustration by Robert Neubecker Sports injuries are a business concern for Clara Wu Tsai (MBA 1993). She and her husband, Joe Tsai, are owners of the NBA’s Brooklyn Nets; the WNBA’s New York Liberty; and the men’s lacrosse team, the San Diego Seals. Sidelined athletes... View Details

Keywords: April White; Retail Trade; Retail Trade

04 Jun 2020
News

Let's Talk Resilience

Keywords: COVID-19; financial crisis; leadership; human resources; entrepreneurship; Retail Trade; Retail Trade

15 Mar 2019
News

A Model of Drive and Impact

Pablo Fernandez Alvarez (GMP 17, 2014) is cofounder of Clicars, an e-commerce platform in Spain that allows users to buy and finance refurbished cars hassle-free. In this interview, Fernandez explains the business model, the reasons behind the company’s rapid growth (... View Details

Keywords: Retail Trade; Retail Trade