Anything As A Service - Publications - Faculty & Research

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Becoming an Entrepreneur - Alumni

choose your path For many HBS MBA candidates, entrepreneurship rivals general management, consulting, and financial services as a meaningful career path. But by definition,... View Details

2009
Working Paper

Operational Failures and Problem Solving: An Empirical Study of Incident Reporting

By: Julia Rose Adler-Milstein, Sara J. Singer and Michael W. Toffel

Operational failures occur in all industries with consequences that range from minor inconveniences to major catastrophes. Many organizations have implemented incident reporting systems to highlight actual and potential operational failures in order to encourage... View Details

Keywords: Communication Strategy; Legal Liability; Management Practices and Processes; Service Operations; Failure; Health Industry

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Dean Srikant Datar Statements & Speeches | About

Garber’s message to the Harvard community earlier this week reflected on the disorienting tension the University recently has faced, recognized Claudine Gay’s service and leadership, and urged us to rededicate ourselves to free inquiry... View Details

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Gender & Race in Organizations Research Group - Race, Gender & Equity

negotiations and more broadly on negotiation as a micro-mechanism of inequality. Judith Clair Judith Clair is an Associate Professor at Boston College in the Department of Management and Organization,... View Details

20 Sep 2011
First Look

First Look: September 20

than commonly believed. Using a battery of performance tests, we find that loans securitized before 2005 performed no worse than comparable unsecuritized loans originated by the same bank. Even loans originated by the bank that acts View Details

Keywords: Sean Silverthorne

01 Sep 2023
News

Global Outposts Expand HBS’s Intellectual Footprint

Since taking over as CEO of Tata Steel in 2013, T. V. Narendran had sought to transform India’s oldest steel manufacturing firm to ready it for a rapidly evolving business world. He instilled financial... View Details

Keywords: Jennifer Gillespie

22 Feb 2010
Op-Ed

Tragedy at Toyota: How Not to Lead in Crisis

leader with a strong, cohesive plan. Mr. Toyoda is anything but. His uninspired words of optimism from Davos only unnerved customers and U.S. regulators. Meanwhile, Ford and GM are working hard to regain the... View Details

Keywords: by William George; Auto

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Marketing Awards & Honors - Faculty & Research

and Learning for her service as a teaching fellow for the undergraduate course "Social Psychology of Organizations" at Harvard College. Sunil Gupta : Winner of the 2003 Best... View Details

14 Nov 2006
First Look

First Look: November 14, 2006

likely economically motivated to invest in OSS projects that can serve as a complementary asset to vendors' core, proprietary businesses. Download this working paper:... View Details

Keywords: Sean Silverthorne

02 Apr 2019
First Look

New Research and Ideas, April 2, 2019

Gender Inequality: The Work-family Narrative as a Social Defense Against 24/7 Work Culture By: Padavic, Irene, R. Ely, and Erin M. Reid Abstract—It is widely accepted that the conflict between women’s family... View Details

Keywords: Dina Gerdeman

21 Aug 2013
Research & Ideas

What Went Wrong at J.C. Penney?

After successful stints at Target (vice president of merchandising) and Apple (senior vice president of retail operations), it seemed Ron Johnson could do no wrong. But the winning streak came to a well-publicized end during his two-year... View Details

Keywords: by Jim Aisner; Retail

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The New Role for Government & NGOs - Institute For Strategy And Competitiveness

focuses on commodities where climate and soil conditions give a particular region a true competitive advantage. The partnerships bring in NGOs like TechnoServe and Root Capital, View Details

09 Dec 2019
Research & Ideas

Identify Great Customers from Their First Purchase

working paper, Ascarza and coauthor Nicolas Padilla, a doctoral candidate at Columbia Business School, show that a statistical tool known as a... View Details

Keywords: by Kristen Senz; Service; Service

07 Feb 2012
First Look

First Look: February 7

an integral component of the FAA's Traffic Flow Management (TFM) procedures. CDM allows the FAA to act as a mediator when managing TFM programs, transferring as much decision... View Details

Keywords: Sean Silverthorne

March 2008 (Revised March 2009)
Case

The Home Depot, Inc.

For its first 20 years, Home Depot was known for its entrepreneurial spirit and focus on customer service. Merchandising, purchasing, and store operations were all decentralized. When the company hit $45 billion in sales, many believed that a more disciplined approach... View Details

Keywords: Customer Focus and Relationships; Profit; Leading Change; Six Sigma; Service Operations; Business Processes; Organizational Change and Adaptation; Organizational Culture; Retail Industry

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04 Oct 2019
Blog Post

Finding My Passion in the Startup Space

rewards were huge, as I was able to join a startup in Silicon Valley, work and learn from amazing people, and launch and manage new product lines in the home services space.... View Details

19 Nov 2015
Blog Post

Why We Recruit: Education Pioneers

from diverse backgrounds making a difference throughout the education sector by 2023. At the center of this effort is our Education Pioneers Fellowship, which provides leaders like you with pathways into education leadership careers that... View Details

Keywords: Nonprofit / Government

20 Dec 2023
News

New School

In the early days of the pandemic in 2020, Curriculum Associates, a Massachusetts-based company that creates research-based print and online instructional and assessment tools, made the decision to make its products free to teachers and students who suddenly found... View Details

26 Jun 2007
First Look

First Look: June 26, 2007

Vineet Nayar became president of HCL Technologies, a global IT services business, in April 2005, he knew the company needed drastic change. Since its founding as View Details

Keywords: Martha Lagace

October 1998
Case

Farallon Capital Management: Risk Arbitrage (C)

By: Andre F. Perold and Robert Howard

Farallon Capital Management, an investment firm that specializes in risk arbitrage, has taken significant long and short positions in MCI Communications and British Telecommunications, respectively, in the belief that the proposed merger of these firms will be... View Details

Keywords: Capital Markets; Equity; Mergers and Acquisitions; Financial Institutions; Risk Management; Investment Funds; Financial Services Industry

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