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Show Results For
- All HBS Web
(10,971)
- People (42)
- News (3,069)
- Research (6,641)
- Events (15)
- Multimedia (268)
- Faculty Publications (4,483)
- 11 Jan 2000
- Research & Ideas
Calling All Managers: How to Build a Better Call Center
1) effective people; 2) effective internal processes; and 3) effective information technology (IT). The word "effective" is emphasized, they say, "to clearly make the point that individual elements of this mix may be better... View Details
- June 2024
- Supplement
Legacy Partners (A)
By: Richard S. Ruback and Royce Yudkoff
Instructors should consider the timing of making videos available to students, as they may reveal key case details.
Stephen Holbrook and Austin Pulsipher (both HBS '19) had been leading Nutrishare since acquiring the company six months earlier in mid-2021.... View Details
Stephen Holbrook and Austin Pulsipher (both HBS '19) had been leading Nutrishare since acquiring the company six months earlier in mid-2021.... View Details
Keywords: Acquisition; Small Business; Cost vs Benefits; Decisions; Corporate Entrepreneurship; Leadership Style; Leading Change; Business or Company Management; Problems and Challenges; Health Care and Treatment; Health Disorders; Medical Specialties; Nutrition; Supply Chain Management; Growth Management; Health Industry; Medical Devices and Supplies Industry; Pharmaceutical Industry; United States; California
Ruback, Richard S., and Royce Yudkoff. "Legacy Partners (A)." Harvard Business School Multimedia/Video Supplement 224-725, June 2024.
- March 2010
- Article
In Favor of Clear Thinking: Incorporating Moral Rules into a Wise Cost-benefit Analysis
By: Max Bazerman and Joshua D. Greene
Bennis, Medin, and Bartels (2009) have contributed an interesting paper on the comparative benefit of moral rules versus cost-benefit analysis (CBA). Many of their specific comments are accurate, useful, and insightful. At the same time, we believe they have... View Details
Keywords: Cost vs Benefits; Moral Sensibility; Adoption; Performance Effectiveness; Decision Making; Management Analysis, Tools, and Techniques
Bazerman, Max, and Joshua D. Greene. "In Favor of Clear Thinking: Incorporating Moral Rules into a Wise Cost-benefit Analysis." Perspectives on Psychological Science 5, no. 2 (March 2010): 209–212.
- 07 Feb 2011
- Lessons from the Classroom
Creating the Founders’ Dilemmas Course
suggests that somewhere between 40 and 50 percent will be founding a company within a decade of getting out of here," he says. Part one of Founders' Dilemmas helps students to figure out whether it makes sense to wait a while before... View Details
- January 2006 (Revised July 2007)
- Case
Juan Trippe and Pan American World Airways
By: Nitin Nohria, Anthony Mayo and Mark Rennella
A fascination with flight and a forceful personality helped to create a market for air travel and shape the modern airline industry. Masterfully wielding his power and influence, Juan Trippe built Pan American Airways by combining bold moves and blind ambition. Across... View Details
Keywords: Decision Choices and Conditions; Leadership; Growth and Development Strategy; Industry Growth; Business and Government Relations; Power and Influence; Air Transportation; Air Transportation Industry; Travel Industry
Nohria, Nitin, Anthony Mayo, and Mark Rennella. "Juan Trippe and Pan American World Airways." Harvard Business School Case 406-086, January 2006. (Revised July 2007.)
- 31 Jan 2022
- News
The Tussle over Location-Based Pay
- 2008
- Working Paper
See No Evil: When We Overlook Other People's Unethical Behavior
By: Francesca Gino, Don A. Moore and Max H. Bazerman
It is common for people to be more critical of others' ethical choices than of their own. This chapter explores those remarkable circumstances in which people see no evil in others' unethical behavior. Specifically, we explore 1) the motivated tendency to overlook the... View Details
Keywords: Decision Choices and Conditions; Ethics; Moral Sensibility; Behavior; Motivation and Incentives
Gino, Francesca, Don A. Moore, and Max H. Bazerman. "See No Evil: When We Overlook Other People's Unethical Behavior." Harvard Business School Working Paper, No. 08-045, January 2008.
- 24 Oct 2016
- Research & Ideas
Bernie Madoff Explains Himself
which regulations might be legitimately broken and which cannot is sometimes difficult. But understanding this distinction is critical for entrepreneurs who want to operate on the most innovative frontiers of business. “Entrepreneurs who are trying hard to View Details
- 2012
- Chapter
Structuring Consulting Firms
By: Tim Morris, Heidi K. Gardner and N. Anand
This chapter presents a model of the way in which consulting and other professional-service firms organize themselves and grow. We will argue that the fundamental structural-design challenge for consulting firms, like other professional firms, is to adapt appropriately... View Details
Keywords: Experience and Expertise; Management Practices and Processes; Demand and Consumers; Service Operations; Organizational Design; Organizational Structure; Projects; Groups and Teams; Consulting Industry; Service Industry
Morris, Tim, Heidi K. Gardner, and N. Anand. "Structuring Consulting Firms." In The Oxford Handbook of Management Consulting, edited by Matthias Kipping and Timothy Clark. Oxford University Press, 2012.
- 12 Mar 2012
- Research & Ideas
Crowded at the Top: The Rise of the Functional Manager
corporate hierarchy in order to streamline operations. The prevailing idea behind this strategy is that firms can move decisions down the corporate ladder faster than ever, making it easier to respond... View Details
Keywords: by Carmen Nobel
- 2019
- Book
The Age of Surveillance Capitalism: The Fight for a Human Future at the New Frontier of Power
By: Shoshana Zuboff
In this masterwork of original thinking and research, Shoshana Zuboff provides startling insights into the phenomenon that she has named surveillance capitalism. The stakes could not be higher: a global architecture of behavior modification threatens human nature in... View Details
Keywords: Consumer Profiling; Consumer Behavior; Forecasting and Prediction; Information Technology; Power and Influence; Ethics; Society; Transformation
Zuboff, Shoshana. The Age of Surveillance Capitalism: The Fight for a Human Future at the New Frontier of Power. New York: PublicAffairs, 2019.
- July 2021
- Article
How Trust and Distrust Shape Perception and Memory
By: Ann-Christin Posten and Francesca Gino
Trust is a key ingredient in decision making, as it allows us to rely on the information we receive. Although trust is usually viewed as a positive element of decision making, we suggest that its effects on memory are costly rather than beneficial. Across nine studies... View Details
Posten, Ann-Christin, and Francesca Gino. "How Trust and Distrust Shape Perception and Memory." Journal of Personality and Social Psychology 121, no. 1 (July 2021): 43–58.
- Program
Advancing Women of Color in Leadership
company culture that not only allows for, but celebrates authenticity. Details Prepare for greater leadership responsibility Develop a personal leadership style that works for you and your organization Communicate more effectively—with your team, your peers, and your... View Details
- 14 Feb 2022
- Research & Ideas
Curiosity, Not Coding: 6 Skills Leaders Need in the Digital Age
their actions. They must learn to see their decisions and actions as working hypotheses that they can only validate by collecting feedback on their impact as expeditiously as possible. Leaders will be blindsided if they rely only on their... View Details
- Web
Strategy - Faculty & Research
fundamental reset. In response, Sen and the leadership team launched #FutureFresenius, a bold transformation plan that began with changes to the company’s structure, portfolio, and financial framework. By early 2024, key structural... View Details
- July 2021
- Teaching Note
Digital Transformation 2.0: CEO Elie Girard at Atos
By: Tsedal Neeley
Teaching Note for HBS Case No. 421-024. Elie Girard has taken the helm as CEO of multinational IT giant Atos to lead the company into the next era of digital transformation. Noticing that customers’ digital needs were evolving to become even more specialized and global... View Details
- 07 Feb 2022
- Research & Ideas
Digital Transformation: A New Roadmap for Success
consulted before making decisions; what decisions can they make; what should be escalated. 6. Encourage an outside-in and collaborative ecosystem perspective Digital transformation requires continuous... View Details
- 2024
- Dictionary Entry
Jerry R. Green (1946-)
By: Eddie Dekel, John Geanakoplos and Scott Duke Kominers
Jerry Green has a deep and long-standing connection to Harvard University, and in particular with its Economics Department. This paper begins by reviewing his intellectual background, and then turns to exploring how he has influenced scholars through his wide-ranging... View Details
- 2009
- Working Paper
Policy Bundling to Overcome Loss Aversion: A Method for Improving Legislative Outcomes
By: Katherine L Milkman, Mary Carol Mazza, Lisa L. Shu, Chia-Jung Tsay and Max H. Bazerman
Policies that would create net benefits for society but would also involve costs frequently lack the necessary support to be enacted because losses loom larger than gains psychologically. To reduce this harmful consequence of loss aversion, we propose a new type of... View Details
Keywords: Decision Making; Cost vs Benefits; Policy; Government Legislation; Outcome or Result; Welfare
Milkman, Katherine L., Mary Carol Mazza, Lisa L. Shu, Chia-Jung Tsay, and Max H. Bazerman. "Policy Bundling to Overcome Loss Aversion: A Method for Improving Legislative Outcomes." Harvard Business School Working Paper, No. 09-147, June 2009. (Revised September 2009, December 2009.)
- Web
Online Business Courses & Certifications | HBS Online
Ethics, and Corporate Accountability Professor Nien-he Hsieh Develop a toolkit for making tough leadership decisions with economic, legal, and ethical considerations. 6 weeks, 7-9 hrs/week Enroll by May 29... View Details