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  • September 2016
  • Supplement

ZenRecruit: Sales Coaching and Performance Reviews

By: Mark N. Roberge
Amara Kaggwa leads the small but rapidly expanding sales team at ZenRecruit, a recruiting software application used by small businesses. Armed with six months of sales performance metrics, Kaggwa is preparing for her monthly performance conversations with two... View Details
Keywords: Business or Company Management; Salesforce Management; Applications and Software; Employees; Performance Evaluation; Information Technology Industry; Information Technology Industry
Related
  • July 2010 (Revised November 2011)
  • Supplement

Zensar: The Future of Vision Communities (B)

By: David A. Garvin and Rachna Tahilyani
Zensar is a rapidly growing, mid-sized Indian IT services company with a collaborative management philosophy and innovative HR policies. One of its practices, Vision Communities, is an inclusive forum for innovation and strategy formulation. As the company grows,... View Details
Keywords: Strategic Planning; Leadership Style; Employee Relationship Management; Decision Choices and Conditions; Information Technology; Collaborative Innovation and Invention; Business or Company Management; Expansion; Information Technology Industry; India
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  • 01 Apr 1998
  • News

Plunging Into the Net

coordinates elective field studies in information technology and has developed case modules on electronic commerce and emerging Internet-based business opportunities. Applegate has worked with a number of... View Details
  • September – October 2009
  • Article

Critical Decisions in Software Development: Updating the State of the Practice

By: Alan MacCormack, Michael A. Cusumano, Chris Kemerer and Bill Crandall
This article focuses on how to choose the "right" software development process, how to structure global software design chains, how to manage the interaction of project structure and software design, and how to balance innovation and efficiency in a software business. View Details
Keywords: Applications and Software; Product Development; Projects; Innovation and Management; Performance Efficiency; Information Technology Industry
Related
  • 02 Aug 2024
  • HBS Case

How a Mission to Cut Food Waste Launched a Multimillion-Dollar Venture

On a hectic Friday in October 2016, Josh Domingues wondered if he had made a mistake quitting the security of a well-paying job managing contracts for professional hockey players to start a new venture selling nearly expired groceries at discount prices. After all, a... View Details
Keywords: by Lane Lambert; Technology; Technology
  • 05 Jul 2006
  • Working Paper Summaries

Why IT Matters in Midsized Firms

Keywords: by Marco Iansiti, George Favaloro, James Utzschneider & Greg Richards; Technology; Technology
  • 01 Nov 2024
  • In Practice

Layoffs Surging in a Strong Economy? Advice for Navigating Uncertain Times

one-on-ones, to digital messaging. Your storytelling challenge isn’t over after one grim layoff email. Frances X. Frei is the UPS Foundation Professor of Service Management at HBS. Anne Morriss is a leadership coach. Their latest book is Move Fast and Fix Things. Maria... View Details
Keywords: by Rachel Layne; Technology; Technology
  • 16 May 2005
  • Research & Ideas

Confronting the Reality of Web Services

cheap, fast, and "easy," don't you think Cisco would have used them? Q: What are the characteristics of successful Web service implementations today? What kinds of companies can benefit most? Are there certain types of processes that work best as Web... View Details
Keywords: by Sara Grant
  • 01 Jun 2023
  • News

Alumni and Faculty Books

moving forward while others wait for certainty, or make impetuous and foolish bets. These strategic mindsets for solving tough problems in uncertain times help you fight decision biases and give you the data to develop informed strategies... View Details
Keywords: Information; Information
  • 01 Dec 2010
  • News

Making a Difference

closely with actor Marlon Brando before his death in 2004 to create a development plan for Brando’s 1,500-acre Tahitian atoll. When the forty-unit project is completed in 2012, the resort will be virtually carbon neutral and a showcase for green View Details
Keywords: Roger Thompson; meta
  • 25 Aug 2022
  • News

A New Platform for Alumni Engagement

alumni to inform future research. “HBS is applying the innovation model to teaching, which will make it possible to creatively inspire engaged learning ...” —Morgan McKenney (MBA 2003) “HBS is applying the innovation model to teaching,... View Details
Keywords: April White
  • 01 Feb 1997
  • News

Conversing in Cyberspace: Students and Alumni Talk Management

the class on October 25. Garvin structured the dialogue by creating alumni-student groups, posing a series of guiding questions, and instructing participants in their roles. Support came from several quarters: Information View Details
Keywords: Daniel Penrice
  • 03 Oct 2019
  • News

Skydeck Live: Galactic Returns

the development via NASA to an era where industry leads has sped up the pace of growth and primed the space sector for investment. Co-founder of space technology company Escape Dynamics and a longtime investor in the industry, Garriott de... View Details
Keywords: Space Research and Technology; Space Research and Technology
  • 2012
  • Article

A Study of Economic Impact of Cloud Computing

By: Marco Iansiti and Gregory L. Richards
In this paper we find that advances in cloud computing likely will extend the IT induced economic growth in developed economies and foster growth in economies where IT penetration is not yet fully mature. We conclude that governments should work together to take... View Details
Keywords: Globalized Economies and Regions; Internet and the Web; Information Technology; Economic Growth; Cooperation; Government and Politics; Innovation and Invention; Information Technology Industry; Information Technology Industry
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  • October 2017
  • Supplement

Snap Inc. Goes Public (B)

By: Lynn Sharp Paine and Will Hurwitz
Supplements the (A) case.

Snap Inc.’s chairman must decide how to address investor concerns about the company’s unprecedented plans to issue only non-voting shares in its upcoming IPO. View Details
Keywords: Ethics; Capital Structure; Corporate Accountability; Governing and Advisory Boards; Corporate Governance; Going Public; Business and Shareholder Relations; Leadership; Management; Mobile and Wireless Technology; Venture Capital; Technology Industry; Technology Industry; Technology Industry; United States; California
Related
  • February 2000 (Revised August 2000)
  • Case

Boston.com

By: Thomas R. Eisenmann and Jon K Rust
How aggressively should an incumbent move when developing an online business that threatens its core product? With Internet competitors taking direct aim at the traditional print newspaper business model, the Boston Globe fought back with its own web initiative,... View Details
Keywords: Corporate Entrepreneurship; Decision Making; Change Management; Internet and the Web; Customer Relationship Management; Competitive Strategy; Information Technology Industry; Information Technology Industry; United States
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  • 01 Sep 2009
  • News

E Ink’s Wild Ride

“Some decent-looking pixels and a really excellent vision.” That’s all it took for Russ Wilcox to fall for the technology that would become E Ink, a company supplying the electronic ink for a new world of digital reading devices. Now, as... View Details
Keywords: Julia Hanna; e-books; e-reading; Information; Information; Information; Information
  • March 2021
  • Supplement

Facebook's Libra (B): The Privatization of Money?

By: Marco Di Maggio, Ethan Rouen, George Serafeim and Amy Klopfenstein
This case addresses the events that took place following the conclusion of the case “Facebook’s Libra (A): The Privatization of Money?” In October 2019, several months after the conclusion of the A case, multiple members of the Libra Association announced that they... View Details
Keywords: Blockchain; Cryptocurrency; Accounting; Economics; Money; Governance; Governing and Advisory Boards; Policy; Governance Controls; Innovation and Invention; Innovation Strategy; Technological Innovation; Disruptive Innovation; Information Technology; Digital Platforms; Information Infrastructure; Technology Industry; Europe; Switzerland; United States; California
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  • 01 Jun 2017
  • News

Drawing on the Crowd for Innovative Problem-Solving

model where people can assess the different approaches and collaborate on refining the best solution.” Interactions with a variety of crowds — including students and exec utives in his classrooms, fellow researchers, and the HBS alumni community — View Details
  • 07 Nov 2014
  • News

The First Five Years: Tiffany Pham (MBA 2012)

“Ultimately, the MOGUL platform leverages technology to connect women and empower them to learn from each other as well as support themselves.” What have been the best and most challenging parts about launching the company? “The best part... View Details
Keywords: Information; Information