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  • All HBS Web  (9,897)
    • People  (50)
    • News  (3,374)
    • Research  (4,433)
    • Events  (36)
    • Multimedia  (61)
  • Faculty Publications  (1,798)
← Page 161 of 9,897 Results →
  • 21 Aug 2013
  • Research & Ideas

What Went Wrong at J.C. Penney?

After successful stints at Target (vice president of merchandising) and Apple (senior vice president of retail operations), it seemed Ron Johnson could do no wrong. But the winning streak came to a well-publicized end during his two-year run View Details
Keywords: by Jim Aisner; Retail
  • 11 Jan 2000
  • Research & Ideas

Calling All Managers: How to Build a Better Call Center

having more responsibility in the work place, and feeling capable of dealing with a broad range of issues." Turnover is lower when staff levels are greater. Turnover is also lower when employees are not answering the phone constantly, but rather have View Details
Keywords: by Martha Lagace; Service; Financial Services
  • 21 Aug 2020
  • Blog Post

Pursuing a JD/MBA Joint Degree

University as a whole.  Viroopa: I love that I get to spend time with three different sections—HBS, HLS, and JD/MBA. It’s a constant shuffle for me as I am pushed to think from... View Details
  • 06 Jun 2005
  • Research & Ideas

Don’t Listen to “Yes”

If people smile, nod, and say "yes" at your company, maybe it's time to start an argument. According to HBS professor Michael Roberto, the lack of good conflict—constructive conflict—within an organization makes it that much... View Details
Keywords: by Martha Lagace
  • 24 Apr 2017
  • Op-Ed

Op-Ed: Courage: The Defining Characteristic of Great Leaders

Source: guvendemir Courage is the quality that distinguishes great leaders from excellent managers. Over the past decade, I have worked with and studied more than 200 CEOs of major companies through board service, consulting, and research View Details
Keywords: by Bill George; Auto; Food & Beverage
  • July 2021
  • Article

Outsourcing Tasks Online: Matching Supply and Demand on Peer-to-Peer Internet Platforms

By: Zoë Cullen and Chiara Farronato
We study the growth of online peer-to-peer markets. Using data from TaskRabbit, an expanding marketplace for domestic tasks at the time of our study, we show that growth varies considerably across cities. To disentangle the potential drivers of growth, we look... View Details
Keywords: Two-sided Market; Two-sided Platforms; Peer-to-peer Markets; Platform Strategy; Sharing Economy; Platform Growth; Internet and the Web; Digital Platforms; Strategy; Market Design; Network Effects
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Cullen, Zoë, and Chiara Farronato. "Outsourcing Tasks Online: Matching Supply and Demand on Peer-to-Peer Internet Platforms." Management Science 67, no. 7 (July 2021): 3985–4003.
  • October 2018 (Revised August 2023)
  • Case

Safecast: Bootstrapping Human Capital to Big Data

By: Ethan Bernstein and Stephanie Marton
On March 11, 2011, at 2:46pm, a 9.1-on-the-Richter-scale, six-minute long earthquake unleashed a tsunami that ravaged the Tohoku region of Japan, damaging the Fukushima Daiichi Nuclear Power facility and releasing sufficient radioactive material into the air and ocean... View Details
Keywords: Citizen Science; Creative Commons; Open Data; Open Architecture; Volunteer-based Organization; Fukushima Daiichi Nuclear Power Facility; 311; Nuclear; Radiation; Crowdsourcing; Bgeigie; Geiger Counters; Kickstarter; Sustainability; Sustainable Business And Innovation; Design; Energy Generation; Social Entrepreneurship; Human Capital; Innovation and Invention; Crisis Management; Organizational Structure; Organizational Design; Information Technology; Business Model; Energy Industry; Technology Industry; Japan; North and Central America; Europe
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Bernstein, Ethan, and Stephanie Marton. "Safecast: Bootstrapping Human Capital to Big Data." Harvard Business School Case 419-033, October 2018. (Revised August 2023.)
  • July–August 2013
  • Article

Leadership Lessons from the Chilean Mine Rescue

By: Faaiza Rashid, Amy C. Edmondson and Herman B. Leonard
Three years ago, when a cave-in at the San José mine in Chile trapped 33 men under 700,000 metric tons of rock, experts estimated the probability of getting them out alive at less than 1%. Yet, after spending a record 69 days underground, all 33 were hoisted up to... View Details
Keywords: Leadership; Crisis Management; Learning; Mining; Mining Industry; Chile
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Rashid, Faaiza, Amy C. Edmondson, and Herman B. Leonard. "Leadership Lessons from the Chilean Mine Rescue." Harvard Business Review 91, nos. 7/8 (July–August 2013): 113–119.
  • 06 Feb 2023
  • HBS Seminar

Using Oral History in Business and Management Studies

    Controlling Versus Enabling

    Many firms can choose between an employment mode, in which the firm controls service provision by employing professionals, sales representatives or other types of agents, and an agency (or platform) mode, in which these agents take control... View Details

    • 10 Sep 2007
    • Research & Ideas

    High Note: Managing the Medici String Quartet

    "working in present time." When the actors perform, they know the dialogue in the script as much as a musician knows the notes in a score. But they want to arrive at a place in the script feeling... View Details
    Keywords: by Martha Lagace; Music
    • 07 Apr 2023
    • Research & Ideas

    When Celebrity ‘Crypto-Influencers’ Rake in Cash, Investors Lose Big

    With limited regulatory enforcement and few gatekeepers, crypto influencers with large social-media audiences can move global markets with a single tweet. The most prominent, including celebrities like Kim Kardashian and Lindsay Lohan, can reportedly pull in large sums... View Details
    Keywords: by Kristen Senz
    • 28 Feb 2017
    • First Look

    First Look at New Research, February 28

    2017 Advancing Organizational Theory in a Complex World Getting Started with Ambidexterity By: Binns, Andrew, and Michael Tushman Abstract—This paper demonstrates the value of thinking about ambidexterity as having three distinct... View Details
    Keywords: Sean Silverthorne
    • 18 Nov 2010
    • Research & Ideas

    GM’s IPO: Back to the Future

    On a journey that began 17 months ago, General Motors entered and emerged from bankruptcy to become a private company with Uncle Sam as its largest shareholder. The company reaches another milestone today by offering an initial public... View Details
    Keywords: by Staff; Auto
    • 01 Oct 2013
    • Working Paper Summaries

    Organizational Factors that Contribute to Operational Failures in Hospitals

    Keywords: by Anita L. Tucker, W. Scott Heisler & Laura D. Janisse; Health
    • Research Summary

    Multilateral Bankruptcy Rules

    By: Jerry R. Green

    A classic problem in economics is the selection of a bankruptcy rule with good normative properties.  The problem as usually specified is given by the “estate” E which is to be divided among the “claims” c= (c1,... View Details

    • January 2009 (Revised April 2009)
    • Case

    The Carlyle Group

    By: Robert G. Eccles and Carin-Isabel Knoop
    This case describes the investment philosophy, organizational structure, management processes and culture of the largest private equity firm in the world measured in terms of assets under management ($89 billion). The Carlyle Group is distinctive in several ways,... View Details
    Keywords: Financial Crisis; Assets; Private Equity; Investment; Global Strategy; Innovation and Invention; Knowledge Use and Leverage; Management Practices and Processes; Organizational Structure; Information Technology; Asia; Washington (state, US)
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    Eccles, Robert G., and Carin-Isabel Knoop. "The Carlyle Group." Harvard Business School Case 409-050, January 2009. (Revised April 2009.)
    • 01 Dec 2023
    • News

    Leadership Transition for External Relations

    Fellow Alumni, As you would expect, I have given this decision much thought and reflection. That said, as I shared with the School leadership earlier this year, from both a professional and personal... View Details
    • 01 Jun 2023
    • News

    Curb Appeal

    appetite for tackling the hardest problems she could find. In a recent New York Times profile, Damian Williams, a friend from Harvard who now serves as the United States attorney for the Southern District of... View Details
    Keywords: Alexander Gelfand; photography by Vance Jacobs; Justice, Public Order, and Safety Activities; Government
    • 07 Feb 2024
    • News

    The Sound of Success

    A groundbreaking gene therapy developed by Akouos, Inc., a precision genetic medicine company founded in 2016 by Emmanuel (Manny) Simons (MBA 2012), has enabled an 11-year-old boy from Morocco to hear sounds for the first time. According to a recent New York Times... View Details
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