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  • All HBS Web  (1,012)
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  • All HBS Web  (1,012)
    • People  (1)
    • News  (362)
    • Research  (485)
    • Events  (2)
    • Multimedia  (29)
  • Faculty Publications  (215)
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  • 01 Dec 1996
  • News

An Entrepreneurial Journey

hippie just out of college, borrowed $5,000 to open a photocopy shop near the University of California, Santa Barbara, campus. He called it "Kinko's" after the nickname given to him by his college buddies because of his curly, reddish... View Details
  • 18 May 2017
  • News

Pioneer Spirit

are today a lawyer, a corporate executive, and two CPAs, he notes proudly.) Six weeks after Freeman bought the company, the shop foreman and the head of marketing left, taking many staff and clients with them to set up their own competing... View Details
Keywords: Constantine von Hoffman
  • 27 Oct 2016
  • News

Paying It Forward

inventory losses by alerting retailers when items are given free-of-charge to friends and family by purposely not being scanned by a clerk (called “sweethearting”), when barcodes are covered, when items are left in a shopping cart, or... View Details
Keywords: Margie Kelley
  • 01 Mar 2004
  • News

Ron Shaich’s Café Society

cookies? Fresh out of HBS I opened a cookie shop in downtown Boston. Every morning I watched thousands of people walk by; no one bought cookies before noon. So I added fresh croissants and baguettes, two items that were not in the... View Details
Keywords: Susan Young; Food Services and Drinking Places; Hospitality
  • 01 Jun 2023
  • News

Alumni and Faculty Books

him by Max. Starting with one store in the 1950s financed by his mother’s trust fund, his father has taken advantage of the heyday of shopping malls to grow the St. Louis–based business to hundreds of locations across the United States.... View Details
Keywords: Publishing Industries (except Internet); Information
  • 01 Sep 2009
  • News

Read All About It!

same time, American families flocked to locations such as Walt Disney’s Disneyland to experience new forms of leisure. Shopping itself became another form of entertainment, as the number of shopping malls... View Details
Keywords: Garry Emmons; Colleges, Universities, and Professional Schools; Educational Services; Publishing Industries (except Internet); Information
  • 01 Dec 2009
  • News

An Action Plan for Economic Recovery

designate a knowledgeable person, independent of both issuers and rating agencies, to select a rating agency for the bond issuer and negotiate a rating fee. This would eliminate the two worst abuses: the issuer shopping for a higher... View Details
Keywords: Roger Thompson; Finance
  • 01 Mar 2004
  • News

Toy Story

Toys. It has set up its manufacturing channels to meet the strict schedules that these stores require. Still, Moynihan is discouraged by trends in the retail market. “Some of the smaller toy shops are really struggling, and that is bad... View Details
Keywords: Susan Young; toys; Amusement, Gambling, and Recreation Industries; Arts, Entertainment
  • 06 Dec 2021
  • News

Digitalization: The Key to the Future of HBS

technologies and people’s expectations have changed. Your shopping experience at Amazon, your music experience with Spotify, and your viewing experience with Netflix show you that much more is possible. “Why isn’t HBS enabling this for me... View Details
Keywords: April White
  • 01 Mar 2013
  • News

Opening the Door

consumer-driven system would require transparency in health-care quality and costs. Can you imagine shopping in a supermarket where you don't know products' prices or ingredients? In the 1930s, President Roosevelt created the SEC to... View Details
Keywords: Deborah Blagg; Colleges, Universities, and Professional Schools; Educational Services; Social Assistance; Health, Social Assistance; Management
  • 01 Dec 2000
  • News

Opening Doors: Inside the World of Museum Management

getting people in the door of a museum has intensified. Admission fees and retail income from gift shops and food sales can have a significant impact on the museum as a whole. Because the Smithsonian's NMNH is located in the heart of one... View Details
Keywords: Susan Young; museums; marketing; management; nonprofits; education; facilities; Internet; Museums, Historical Sites, and Similar Institutions; Arts, Entertainment; Advertising, Public Relations, and Related Services; Professional Services
  • 04 May 2017
  • News

Going the Distance

12, bought his first sailboat with money saved from collecting and recycling his neighbors’ newspapers. Although he dreamed of being a marine biologist, Frey’s academic passion was engineering, which sprang from working in a machine shop... View Details
Keywords: Jill Radsken
  • 01 Sep 2012
  • News

High Honors

launched Tokyo-based Rakuten, a 10,000-person company that began as an online shopping mall and now includes banking, travel, e-book, and credit card divisions. With a market capitalization of approximately $14 billion in fiscal year... View Details
Keywords: Susan Young; Finance; Corporate, Subsidiary, and Regional Managing Offices; Management; Mining; Management, Scientific, and Technical Consulting Services; Professional Services; Miscellaneous Store Retailers; Retail Trade
  • 01 Jun 2007
  • News

Up from the Ashes

introduces his famous term “creative destruction”: “The opening up of new markets, foreign or domestic, and the organized development from the craft shop and factory to giant concerns illustrate the same process of industrial mutation —... View Details
Keywords: Colleges, Universities, and Professional Schools; Educational Services
  • 24 Mar 2023
  • News

Exploring Talent Markets; Aid for Turkey

services via aid organizations." One subsidiary of FIBA—a mining company—deployed 230 miners trained in search and rescue to the affected region, and worked there for two weeks, saving 30 people. A real estate subsidiary was able to provide space in View Details
Keywords: Margie Kelley
  • 10 May 2022
  • News

Alumni Achievement Awards 2022

in his big leather chair and knew I wanted to be in business someday. Those visits entered my DNA.” Culture shock: “My HBS study group had a good laugh when we went grocery shopping together. I was absolutely overwhelmed by choosing from... View Details
  • 01 Jun 2020
  • News

Unleashed

Starbucks—or felt cooler when they chose that indie coffee shop instead—knows that culture can influence anyone who interacts with it. If your ambition as a leader is maximum impact, then learn to become a culture warrior. Among the most... View Details
Keywords: Jen McFarland Flint
  • 19 Sep 2012
  • News

On a Sound Track

convey? You have to stay close to your core consumer. Even though Skullcandy has grown over the years, and we now sell in mainstream places like Best Buy, Target, and Apple stores, the consumer at the center of our circle is still the person who View Details
Keywords: Deborah Blagg; audio equipment; fashion; Computer and Electronic Product Manufacturing; Manufacturing
  • 01 Feb 1997
  • News

Doing It Your Way

million and employs more than 300 people. Ghosh is optimistic about opportunities in the burgeoning world of electronic commerce. "The Internet is completely changing the way we do business," he says. —J.A.R. « Back Healthy Competition If you've ever had to View Details
Keywords: Marguerite Rigoglioso (profiles by Linda Goodspeed, Elaine Gottlieb, Nancy O. Perry, and Judith A. Ross)
  • 19 Oct 2022
  • News

If I Were You

Image credit: iStock / -Antonio- Subscribe on iTunes Subscribe on Spotify More Skydeck episodes This is Dan Morrell, host of Skydeck. During this spring’s reunions, the Skydeck crew set up shop on Spangler lawn and asked returning alumni... View Details
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