Job Cuts And Outsourcing - Publications - Faculty & Research

01 Dec 2023
News

Thinking Ahead

As we wind down 2023, there’s talk everywhere of generative AI and how it will fundamentally alter the world as we know it; but how does that translate for your corner of the business world? Is TikTok something you need to take seriously? (Is it time to dance?) We... View Details

Keywords: Julia Hanna; Illustrations by Chris Gash; News, Library, Internet, and Other Services; Information

09 Jan 2020
Book

Rethinking Business Strategy in the Age of AI

displaces human activity, it will also push people out of jobs. To what degree will this happen? Iansiti: There’s a pretty good consensus that there’s going to be a massive transformation in the nature of work. Every job can be done... View Details

Keywords: by Dina Gerdeman

01 Oct 2001
Research & Ideas

How To Make Restructuring Work for Your Company

to compete in the global ball bearings market. However, opposition from the company's powerful labor unions made cutting jobs or benefits very difficult. Moreover, under the German "social... View Details

Keywords: by Stuart C. Gilson

25 Oct 2020
Research & Ideas

The Dark Side of Fintech Borrowing

they need it most, such as after a job loss, research suggests. That presents a quandary for policymakers, Di Maggio says. Fintech companies bundle loans and sell them to other investors, much like the real... View Details

Keywords: by Rachel Layne; Financial Services; Banking

10 Apr 2012
First Look

First Look: April 10

guidance for leaders considering these questions and can help them estimate their optimal span of control. The issues explored are ones many senior executives-not just CEOs-should revisit throughout their careers. The best leaders stay... View Details

Keywords: Carmen Nobel

Web

Finance - Faculty & Research

Distributors were responsible for half of sales, but outsourcing customer engagement and support could put customer satisfaction and TagHive’s reputation at risk. Keywords:... View Details

January 2017
Case

Danaher Corporation, 2007–2017

By: John R. Wells and Gabriel Ellsworth

On July 2, 2016, Danaher Corporation completed the spinoff of Fortive Corporation. The previous day, Danaher’s stock price had reached an all-time high. In 2015, Danaher had decided to split off its test and measurement, fuel and fleet management, and automation... View Details

Citation

Educators

Purchase

29 Aug 2018
What Do You Think?

What Should Harley-Davidson’s Management Do?

faced with a situation in which a decision to move jobs overseas to reduce costs and preserve profit performance appeared to be alienating workers, customers, and even the... View Details

Keywords: by James Heskett; Auto

Web

HBS - The year in Review

the first campus construction projects completed after the launch of the Advancing Racial Equity plan , the renovation reflects the School’s efforts to partner with minority-owned businesses and bolster job... View Details

January 2021 (Revised April 2022)
Case

Best Buy's Corie Barry: Confronting the COVID-19 Pandemic

By: William W. George and Amram Migdal

This case examines the leadership of Corie Barry, the new CEO of Best Buy, with a focus on actions the company took in 2020 to adapt to the COVID-19 pandemic. The case includes a history of Best Buy’s strategy and leadership, including the transitions between the... View Details

Keywords: COVID-19 Pandemic; Change; Disruption; Volatility; Communication; Competency and Skills; Customers; Decision Making; Ethics; Fairness; Moral Sensibility; Values and Beliefs; Finance; Cash Flow; Financial Condition; Financial Liquidity; Goods and Commodities; Corporate Governance; Health Pandemics; Human Resources; Executive Compensation; Employees; Employee Relationship Management; Resignation and Termination; Retention; Selection and Staffing; Innovation and Invention; Jobs and Positions; Job Cuts and Outsourcing; Job Design and Levels; Job Interviews; Job Offer; Labor; Employment; Human Capital; Working Conditions; Law; Leadership; Leadership Development; Leadership Style; Management; Business or Company Management; Crisis Management; Growth and Development Strategy; Management Practices and Processes; Management Style; Management Succession; Management Systems; Management Teams; Risk Management; Operations; Distribution; Order Taking and Fulfillment; Logistics; Service Delivery; Service Operations; Supply Chain; Organizations; Corporate Social Responsibility and Impact; Organizational Change and Adaptation; Outcome or Result; Personal Development and Career; Retirement; Work-Life Balance; Planning; Strategic Planning; Problems and Challenges; Relationships; Business and Community Relations; Labor and Management Relations; Risk and Uncertainty; Safety; Science; Strategy; Retail Industry; North and Central America; United States; Minnesota

Citation

Educators

Purchase

01 Jun 2023
News

Curb Appeal

of laughter from the burly men sporting crew cuts and gold DSNY shields who had gathered around her conference table. (The agency employs approximately 7,500 uniformed workers View Details

Keywords: Alexander Gelfand; photography by Vance Jacobs; Justice, Public Order, and Safety Activities; Justice, Public Order, and Safety Activities

19 Mar 2014
Research & Ideas

A Brand Manager’s Guide to Losing Control

awareness. The broad lesson of The Uninvited Brand may be that brand management and control are not synonymous. Avery recommends that brand managers consider working more closely with public relations managers, whose View Details

Keywords: by Carmen Nobel; Advertising

16 Feb 2010
Research & Ideas

The Outside-In Approach to Customer Service

customers is just the starting point. From here, firms have to make a creative leap to discover the unique combination of products and services that may address those needs. No customer gave Steve Jobs View Details

Keywords: by Sarah Jane Gilbert; Consumer Products

01 Apr 2013
Research & Ideas

First Minutes are Critical in New-Employee Orientation

companies would see positive performance results by emphasizing employee individuality from day one, testing their hypothesis through a series of field and lab experiments. For starters, they conducted a field study at Wipro, a major... View Details

Keywords: by Carmen Nobel; Web Services; Service; Telecommunications

13 Nov 2017
Research & Ideas

Want to Be Happier? Spend Some Money on Avoiding Household Chores

to-do lists would lift our mental well-being, yet people don’t outsource unpleasant jobs all that much—even those who can well afford to do so. The researchers surveyed hundreds of millionaires in the... View Details

Keywords: by Dina Gerdeman

Blog

Is AI Coming for Your Job?

tools that are now being introduced will have a profound impact on the labor market, leading to the eventual elimination of many jobs and the restructuring of many others. The effect will be particularly... View Details

01 Nov 2016
First Look

First Look - November 1, 2016

https://cb.hbsp.harvard.edu/cbmp/product/717418-PDF-ENG Harvard Business School Case 117-002 VMD Medical Imaging Center VMD Medical Imaging Center, a local independent provider of medical imaging services, is facing some important challenges. Despite efficiency... View Details

Keywords: Sean Silverthorne

09 Nov 2023
News

From the Brink

Antonio Weiss (MBA 1994), Adam Chepenik (MBA 2010), Sebastián Negrón-Reichard (JD/MBA 2024) As the senior top official in the US Treasury Department on domestic finance issues, Antonio Weiss (MBA 1994) could see Puerto Rico’s financial meltdown coming, like watching a... View Details

Keywords: Ralph Ranalli

Web

The Caring Company

Research Research The Caring Company: How Employers Can Cut Costs And Boost Productivity By Helping Employees Manage Caregiving Needs By: By: Joseph B. Fuller Joseph B. Fuller & & Manjari Raman Manjari Raman... View Details

25 Aug 2003
Research & Ideas

Why IT Does Matter

stifling differentiation, provide a stable platform to build on and offer new ways of differentiating, either by cost, structure, product, or service. Just as literacy stimulated innovation, so do open systems View Details

Keywords: by F. Warren McFarlan & Richard L. Nolan

Publications