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  • March 2008 (Revised December 2011)
  • Case

IBM Values and Corporate Citizenship

By: Rosabeth M. Kanter
IBM's transformation into a globally integrated enterprise (GIE) began with a conviction about what should never change. Since its founding in 1911, the company operated under a set of principles articulated by founder Thomas Watson and became known for a strong... View Details
Keywords: Values and Beliefs; Globalized Firms and Management; Technological Innovation; Leading Change; Corporate Social Responsibility and Impact; Organizational Change and Adaptation; Organizational Culture; Integration
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    Walter A. Friedman

    Walter A. Friedman is Director of the Business History Initiative and Lecturer.  He edits Business History Review with Geoff Jones. He specializes in business, labor, and economic history. He is author of Fortune Tellers: The Story of America's First... View Details

    Keywords: advertising; automobiles; automotive; electrical equipment; electronics; information technology industry; marketing industry; railroad; retailing; soft drink
    • Article

    Course Research: Using the Case Method to Build and Teach Management Theory

    By: Clayton M. Christensen and Paul R. Carlile
    Some in the Academy have questioned the usefulness of case studies in teaching sound management theory (Shugan 2006). Our research and experience suggests exactly the opposite-that case studies can unite the development of theory with the teaching of it in a single... View Details
    Keywords: Business Education; Curriculum and Courses; Teaching; Cases; Research; Theory
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    • 2012
    • Teaching Note

    Qingdao TGOOD Electric Corporation (TN)

    By: F. Warren McFarlan, Zheng Xiaoming, Chen Hao and Hong Zhang
    Founded in 2004, TGOOD is now the largest specialized developer and producer of cubicle-type transformation and distribution equipment in China, with the main products of outdoor cubicle-type power equipment supplemented by indoor switchgear cabinets, offered mainly to... View Details
    Keywords: Human Resource Management; China; Entrepreneurship; Human Resources; Strategy; China
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    • Profile

    Luc Sirois

    vision is Hacking Heath, a Montreal-based social collaborative that hosts weekend brainstorming sessions, or “hackathons,” to spur innovation in the industry and, ultimately, save lives. “The end game is to transform health care with more... View Details
    Keywords: Health Care; Technology; Nonprofit / Government
    • 2012
    • Case

    Qingdao TGOOD Electric Corporation

    By: F. Warren McFarlan, Zheng Xiaoming, Chen Hao and Hong Zhang
    Founded in 2004, TGOOD is now the largest specialized developer and producer of cubicle-type transformation and distribution equipment in China, with the main products of outdoor cubicle-type power equipment supplemented by indoor switchgear cabinets, offered mainly to... View Details
    Keywords: Entrepreneurship; Human Resource Management; Strategy; China; China
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    • September 2020 (Revised November 2020)
    • Case

    d.light

    By: Michael Chu, Krishna G. Palepu and Dilyana Karadzhova Botha
    Kenyan off-grid-solar pioneer d.light can power entire homes in rural Africa but must now decide how to fund the growth of its asset-heavy business model. Ned Tozun and Sam Goldman founded d.light in 2006 to transform lives through solar solutions enabling access to... View Details
    Keywords: Alternative Energy; Business Model; Capital; Emerging Markets; Expansion; Financial Strategy; Renewable Energy; Strategy; Social Entrepreneurship; Energy Industry; Africa; Kenya; India
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    • 16 Jun 2014
    • Research & Ideas

    The Unfulfilled Promise of Educational Technology

    at scale? That's where technology is so promising." Three Transformations Kim identifies three ways in which technology can transform education: personalization, access, and productivity.... View Details
    Keywords: by Michael Blanding; Education
    • 2009
    • Chapter

    Creating Superior Customer Value in a Connected World

    By: Ranjay Gulati
    "In the early twenty-first century, customers are more demanding than ever, and difficult economic times make them all the more so. As customers tighten their wallets and increase their demands, firms face greater pressure to provide superior customer value. Reducing... View Details
    Keywords: Customer Satisfaction; Customer Value and Value Chain; Consumer Behavior; Product Design; Social and Collaborative Networks; Value Creation
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    • November 2022 (Revised October 2024)
    • Case

    'A Marshall Plan for Africa': James Mwangi and Equity Group Holdings

    By: Caroline M. Elkins, Debora L. Spar, Zeke Gillman and Julia M. Comeau
    Financial Inclusion. Dignity. Trust. These were the core principles driving James Mwangi’s transformation of Equity Building Society, insolvent in 1991, into what is, today, Equity Group Holdings, East and Central Africa’s largest retail banking institution. Raised in... View Details
    Keywords: Income Inequality; Micro Finance; Microcredit; Microfinance; Banks and Banking; Equality and Inequality; Mission and Purpose; Business Model; Social Entrepreneurship; Banking Industry; Financial Services Industry; Africa; Kenya
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      Archie L. Jones

      Archie Jones is a Senior Lecturer in the Entrepreneurial Management Unit at the Harvard Business School, where he currently teaches Venture Capital and Private Equity, Field... View Details

      • October 2002 (Revised February 2003)
      • Case

      Administrative Data Project (A)

      By: Lynda M. Applegate and Donald E. Heller
      Encourages analysis of the implementation of a large technical infrastructure and process transformation project within a university setting. Enables an instructor to teach change management, leadership, and technical project management skills. View Details
      Keywords: Teaching; Change Management; Management Practices and Processes; Transformation; Learning; Competency and Skills; Leadership Development; Non-Governmental Organizations; Education Industry
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      • 12 Nov 2014
      • Op-Ed

      A Challenge to the New Congress: Pass Housing Finance Reform

      single security for both Fannie and Freddie. Now we must "get there" before inertia gains even more momentum. The new Congress must recommit itself to drafting legislation that will transform housing finance in the twenty-first... View Details
      Keywords: by Nicolas Retsinas & Rob Couch; Construction; Real Estate
      • 25 Feb 2015
      • Lessons from the Classroom

      Scholars and Students Unpack the Digital Business Revolution

      Think of Harvard Business School's recently launched the Digital Initiative (D/I) as a giant laboratory, where leading scholars and practitioners convene to research, teach, and put into practice new understandings about the relentless digital View Details
      Keywords: by Julia Hanna; Education; Technology
      • Research Summary

      Overview

      By: Robert S. Kaplan
      Kaplan introduced time-driven activity-based costing (TDABC) to provide the cost component in Michael Porter's Value Based Health Care framework of delivering superior patient outcomes at lower societal cost. TDABC is becoming the global standard for health care... View Details
      • 31 Jul 2018
      • News

      Surprise! More People Give If They Don’t See the Pitch Coming

      • March 2004 (Revised September 2005)
      • Case

      Newell Rubbermaid: Strategy in Transition

      By: Cynthia A. Montgomery, Rhonda Kaufman and Carole Winkler
      Describes the transformation of a company's corporate-level strategy. Begins by laying out the strategy that brought the Newell Co. stunning success for nearly three decades. The highly integrated, internally consistent strategy was tailored for manufacturing and... View Details
      Keywords: Change Management; Corporate Strategy; Transformation; Problems and Challenges; Acquisition; Product Development; Brands and Branding; Manufacturing Industry; Retail Industry; United States
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      • 28 Aug 2007
      • First Look

      First Look: August 28, 2007

      counterparts. In most countries, firms have become less diversified over time. However, there is no such trend in China. The level of diversification of Chinese enterprises does not vary over our study period (2001-2005), making Chinese... View Details
      Keywords: Martha Lagace
      • 26 Jul 2022
      • Blog Post

      Driving Change in Education-to-Employment

      The HBS Summer Fellows Program enables students to apply their classroom training as they explore career opportunities in roles or regions where compensation is generally lower than the traditional MBA level. This summer, we are connecting with some of our 61 Social... View Details
      • 03 Apr 2019
      • Book

      Fintech's Game-Changing Opportunities for Small Business

      Artificial intelligence, machine learning, and big data will transform financial services and small-business lending long before they impact driverless cars, predicts Harvard Business School Senior Fellow Karen G. Mills. “As we speak,... View Details
      Keywords: by Martha Lagace; Banking; Financial Services