Publications

November 2022
Case

Arcos Dorados’ Quest for the Digitalization of Last-Mile Delivery in Colombia

By: Jorge Tamayo, Jenyfeer Martinez Buitrago and Mariana Cal

In 2018, Francisco Staton, Managing Director of Arcos Dorados in Colombia had to decide on the company’s strategy to expand its food ordering and delivery business in the country. Arcos Dorados stood as McDonald’s largest independent franchisee, and Colombia was one of... View Details

2013
Organizational Change

Leslie Perlow Speaks at the 2013 Gender & Work Symposium

14 Nov 2007
Research & Ideas

Growing CEOs from the Inside

What do you mean by that? A: Well, internal is pretty clear. The great advantage of an internal candidate is that he or she knows the people, systems, and culture of the company. That means the candidate knows the company's strengths... View Details

Keywords: by Sean Silverthorne; Employment

19 Jul 2004
Research & Ideas

Why Innovations Sit on the Shelf

conversation about critical issues can occur painlessly is vital, to both innovation and the company overall. But in an environment where such frankness never existed, effecting a shift toward candor and... View Details

Keywords: by Michael Beer, Russell Eisenstat & Derek Schrader

November 1998 (Revised June 2000)
Case

Jeanne Lewis at Staples, Inc. (B)

By: Linda A. Hill and Kristin Doughty

Supplements the (A) case. View Details

Keywords: Organizational Change and Adaptation; Management Style; Change Management; Marketing Strategy; Management Succession; Competitive Advantage; Problems and Challenges; Management Teams; Retail Industry; United States

28 Aug 2012
First Look

First Look: August 28

paper conducts one of the first large-scale, establishment-level empirical studies of delegation within firms. Recent contributions to a rapidly growing theory literature have focused on the tradeoff between adaptation View Details

Keywords: Sean Silverthorne

30 Oct 2005
Research & Ideas

Tuning Jobs to Fit Your Company

the case with the other spans, senior managers can adjust the span of influence to promote desired behaviors. They can widen the span when they want to stimulate people to think outside the box to develop new ways of serving customers, increasing internal efficiencies,... View Details

Keywords: by Robert Simons

July 2020 (Revised November 2020)
Case

Gera Developments: Leadership at a Crossroads

By: Christina R. Wing and John Masko

For decades, Gera Developments (Gera) was a boutique family-owned real estate development firm in Pune, India. But since 2000, managing director Rohit Gera had turned the company into a dynamic innovator in housing solutions for urban Indian families. Over the 2010s,... View Details

Keywords: Buildings and Facilities; Business Growth and Maturation; Construction; Geographic Location; Global Strategy; Globalized Firms and Management; Housing; Leadership Style; Management Succession; Organizational Change and Adaptation; Organizational Culture; Family Ownership; Family and Family Relationships; Urban Development; Customization and Personalization; Real Estate Industry; Maharashtra; India; United States

June 2020
Teaching Note

The New LAX: Ready for Takeoff?

By: Boris Groysberg, Carin-Isabel Knoop, Kerry Herman and Amy Klopfenstein

This teaching note serves as a supplement to “The New LAX: Ready for Takeoff?” HBS 420-025. View Details

22 Feb 2011
Research & Ideas

Most Popular Articles, Papers of the Decade

concerned about cash, and employees worry about their jobs. But a downturn is no time to stop spending on marketing. The key, says professor John Quelch, is to understand how the needs of your customers and... View Details

Keywords: by Sean Silverthorne

12 Jan 2009
Research & Ideas

The Value of a ‘Portable’ Career

are not so different from organizational teams in other fields of life, including business. And watching the career moves of football stars may shed light on how you, too, can plan your next step. That's the... View Details

Keywords: by Martha Lagace; Sports

11 May 2010
First Look

First Look: May 11

the managing directors established three executive oversight committees, developed new specialized corporate functions, and incubated an internal hedge fund group. Students are given the opportunity to assess Berkshire's recent View Details

Keywords: Martha Lagace

November 2003 (Revised November 2004)
Case

Ottawa Devices, Inc. (B)

By: Henry B. Reiling and Harry Clegg Midgley IV

The Rollins family assembly was meeting to discuss and decide which one or combination from among an estate freeze, installment sale of stock, ESOP (employee stock ownership plan), leveraged capitalization, annual gifts of stock, one-time outright gift of stock, or... View Details

Keywords: Employee Stock Ownership Plan; Property; Mergers and Acquisitions; Decision Choices and Conditions; Stocks; Business Exit or Shutdown; Organizational Change and Adaptation; Family Business; Human Needs; Financial Strategy; Manufacturing Industry

August 2001 (Revised October 2001)
Case

Shinsei Bank (A)

By: Michael Y. Yoshino and Perry Fagan

In a deal marking the first acquisition of a domestic Japanese financial institution by foreigners, a consortium of Western investors purchased the assets of the Long Term Credit Bank (LTCB) of Japan in March 2000. The new management renames the bank Shinsei Bank,... View Details

Keywords: Acquisition; Assets; Banks and Banking; Investment; Business or Company Management; Managerial Roles; Organizational Structure; Failure; Adaptation; Banking Industry; Japan

02 Sep 2014
First Look

First Look: September 2

because everything around it changes how it will work. There's nothing wrong with the tools we have at our disposal, but their application requires contextual intelligence: the ability to understand the limits of our knowledge View Details

Keywords: Sean Silverthorne

June 2014
Teaching Note

Andreessen Horowitz

By: Thomas Eisenmann

Andreessen Horowitz (a16z), a venture capital firm launched in 2009, has quickly broken into the VC industry's top ranks, in terms of its ability to invest in Silicon Valley's most promising startups. The case recounts the firm's history; describes its co-founders'... View Details

Keywords: Business Model; Venture Capital; Disruption; Organizational Structure; Entrepreneurship; Industry Structures; Service Industry; United States