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  • 02 Mar 2015
  • Research & Ideas

‘Retail Revolution’ Excerpt: The Scale of the Ecommerce Threat

trips that don't happen. As a result of increased online shopping, traffic across the retail sector is falling (by as much as 50% when the holiday months of 2010 are compared to those of 2013). Exacerbating the traffic decline, when shoppers do leave their homes, they... View Details
Keywords: Re: Rajiv Lal; Retail
  • April 2019 (Revised January 2025)
  • Case

Clear Link Technologies, LLC: Driving Sales with Peer Effects

By: Christopher Stanton, Richard Saouma and Olivia Hull
The importance of a good peer or coworker is widely discussed, but understanding the glue that makes coworkers valuable is less understood. This case sheds light on the importance of peers and the practices and environments that make a group greater than the sum of its... View Details
Keywords: Talent and Talent Management; Interactive Communication; Experience and Expertise; Decision Making; Training; Design; Compensation and Benefits; Knowledge Acquisition; Knowledge Sharing; Human Capital; Working Conditions; Measurement and Metrics; Outcome or Result; Performance; Performance Improvement; Research; Sales; Salesforce Management; Motivation and Incentives; Telecommunications Industry; Utah; United States
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Stanton, Christopher, Richard Saouma, and Olivia Hull. "Clear Link Technologies, LLC: Driving Sales with Peer Effects." Harvard Business School Case 819-072, April 2019. (Revised January 2025.)
  • 06 Nov 2000
  • Research & Ideas

The Determinants of Corporate Venture Capital Success

parent's strategic focus." The Xerox Corporation originated as a photography-paper business called the Haloid Company. 3 The Haloid Company's entrance into what would later become its principal business came in 1947, when it and the Battelle Memorial Institute, a... View Details
Keywords: by Paul Gompers & Josh Lerner
  • 01 Dec 2003
  • Research & Ideas

Sometimes Success Begins at Failure

Research Center lab. When it didn't see the results it sought, Xerox terminated further funding for projects that we know today as Ethernet (by 3Com) and PostScript (by Adobe). These projects were evaluated within Xerox and judged not to... View Details
Keywords: by Henry Chesbrough; Health; Pharmaceutical
  • 02 Jun 2003
  • Research & Ideas

Why Have Marketers Ignored America’s Man-of-Action Hero?

behavior shaped modern American business? A: American business history is chock full of man-of-action hero stories: Edison, Henry Ford, Walt Disney, Ray Kroc, on and on. But the man-of-action hero receded in the postwar era through the... View Details
Keywords: by Manda Salls
  • 17 Oct 2011
  • Research & Ideas

How ‘Hybrid’ Nonprofits Can Stay on Mission

difficult to make the best hiring decisions because of their own preexisting biases. Battilana explains the problem in a yet-to-be-published paper, tentatively titled "Neither Corporations Nor Not-For-Profits But a Combination of the Two:... View Details
Keywords: by Carmen Nobel
  • 24 Jul 2013
  • Op-Ed

Detroit Files for Bankruptcy: HBS Faculty Weigh In

Research Triangle in North Carolina think very hard about focus in order to create a virtuous cycle of complementary successful ventures. The results have been extraordinary. A generation ago, it would have seemed farfetched to predict... View Details
Keywords: by John Macomber, Robert C. Pozen, Eric D. Werker & Benjamin Kennedy; Auto
  • 09 Dec 2008
  • First Look

First Look: December 9, 2008

project goes poorly, and Hrad is left with the decision of how to rescue the relationship and avoid a similar problem in the future. The case allows the examination of how to manage an outsourcing project and permits a general discussion... View Details
Keywords: Martha Lagace
  • 24 Jul 2014
  • Op-Ed

Reform Tax Law to Keep US Firms at Home

I am a Professor of Finance at Harvard Business School, a Professor of Law at Harvard Law School, and a Research Associate of the National Bureau of Economic Research. Recent merger transactions highlight long-simmering problems in the US... View Details
Keywords: by Mihir Desai; Pharmaceutical
  • 18 Jun 2001
  • Research & Ideas

Caught in the Cogs: When Manufacturing and IT Meet

instead, it has become integrated with the whole manufacturing process—David Upton But once that decision has been made, "sitting" is far from the operative word for IT systems, which require the same kind of continuous... View Details
Keywords: by Jim Aisner
  • 22 Jul 2002
  • Research & Ideas

How Business Strategy Tamed the “Invisible Hand”

unchanging over relatively long periods of time" and which were "necessarily more responsive to changes in the marketplace and the pressures of other environmental forces." This distinction was crucial because "the strategic View Details
Keywords: by Pankaj Ghemawat
  • 08 May 2020
  • In Practice

Nonprofits Hurt by COVID-19 Must Hoard Cash to Hold On

circumstances: ensure the survival of the organization. For this, cash is king. Accordingly, the immediate priority is to halt the outflow of cash. Any dollar leaving the organization is a high-level decision and any payment that does not... View Details
Keywords: by Danielle Kost
  • 02 Mar 2015
  • Research & Ideas

Retail Reaches a Tipping Point—Which Stores Will Survive?

Alvarez, and research associate Dan Greenberg (Harvard MBA 2012). Their new book Retail Revolution: Will Your Brick-and-Mortar Store Survive?, predicts, among many other things, the continuing decline of major brick and mortar brands... View Details
Keywords: by Sean Silverthorne; Retail
  • 08 Jul 2015
  • What Do You Think?

Do Americans Work Too Much and Think About Work Too Little?

people spend less time at work by empowering them to take decisions without 2- or 3- levels up approvals ." Tema Frank said that "we need to move to a system where people are compensated based on results achieved rather than... View Details
Keywords: by James Heskett; Financial Services
  • 19 May 2014
  • Research & Ideas

Why Companies Should Compete for Your Privacy

information to provide." “Focusing on a single revenue source is the most profitable strategy when firms compete for consumer information” It's clear from their research that the marketplace has plenty of room for two types of Internet... View Details
Keywords: by Dina Gerdeman; Consumer Products
  • 29 Feb 2016
  • HBS Case

Bigbelly's Big Bet on the Digital Trash Can

advertising. “Government is a giant customer. They buy a lot of stuff” Harvard Business School professor Mitchell Weiss explores this strategy pivot in a new case on Bigbelly, co-written with case researcher Christine Snively, that looks... View Details
Keywords: by Michael Blanding; Energy
  • 02 Jun 2014
  • Research & Ideas

Excerpt: ‘A Social Strategy’

book excerpt What My Research Revealed, In Broad Strokes From A Social Strategy: How We Profit From Social Media By Mikolaj Jan Piskorski As I began my research, it quickly became clear that there are two major ways in which companies... View Details
  • 15 May 2020
  • Research & Ideas

Find Your Pragmatic Path through Radical Uncertainty

activities. These days, we need to plan more carefully because small decisions can have dire consequences for ourselves and for others. Consider the newly stressful task of grocery shopping. Should I order groceries online for home... View Details
Keywords: by Howard Stevenson, Eugene B. Kogan, and Shirley Spence
  • 22 Nov 2006
  • Research & Ideas

CEO Succession: The Case at Ford

Jim Aisner, Director of Media Relations at Harvard Business School. Jim Aisner: With me today is Harvard Business School professor Joseph Bower, an expert on corporate strategy and leadership. His most recent research focuses on CEO... View Details
Keywords: by Jim Aisner; Auto; Employment
  • 29 Apr 2014
  • First Look

First Look: April 29

Abstract—Learning in organizations is a key determinant of individual and organizational success, and one valuable source of this learning is prior failure. Previous research finds that although individuals can learn from failed... View Details
Keywords: Sean Silverthorne
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