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  • 17 Jun 2025
  • Blog Post

Alumni in Climate Networking Series: San Francisco - Addressing Extreme Weather, Climate Risk, and Resilience

approaches like parametric insurance and community catastrophe coverage. Barney Schauble (AB ’95), Senior Advisor at Nephila and Principal of Greenthread, brought a global... View Details
  • 10 Jan 2019
  • Cold Call Podcast

Can Miguel McKelvey Build the ‘Culture Operating System’ at WeWork?

Keywords: Re: Jeffrey F. Rayport
  • June 2018
  • Case

Candor at Clever

By: Ethan Bernstein and Om Lala
Clever, a high-growth EdTech company based in San Francisco, had grown quickly in market share and headcount. As with many high-growth companies, however, early employees (many of whom had never managed people before) had been given the opportunity to manage teams, and... View Details
Keywords: Performance Feedback; Talent Development And Retention; Talent Management; Feedback; Difficult Conversations; Radical Candor; Scaling Start-ups; Scaling And Growth; Developing Effective Managers; Effective Managers; First-time Managers; Kim Scott; Clever; Bay Area; Silicon Valley; Interpersonal Communication; Talent and Talent Management; Human Resources; Leadership Development; Management Practices and Processes; Management Skills; Management Style; Organizations; Organizational Culture; Performance Evaluation; Conflict and Resolution; Technology Industry; Education Industry; San Francisco; United States
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  • 19 Dec 2011
  • Research & Ideas

Climbing the Great Wall of Trust

economy, it's getting more essential that global executives learn their way around Chinese cultural customs in order to be successful in that country. While every country has its version of the "old boys network" that defines... View Details
Keywords: by Michael Blanding
  • January 2010 (Revised May 2012)
  • Case

TopCoder (A): Developing Software through Crowdsourcing

By: Karim R. Lakhani, David A. Garvin and Eric Lonstein
TopCoder's crowdsourcing-based business model, in which software is developed through online tournaments, is presented. The case highlights how TopCoder has created a unique two-sided innovation platform consisting of a global community of over 225,000 developers who... View Details
Keywords: Business Model; Innovation and Invention; Two-Sided Platforms; Motivation and Incentives; Social and Collaborative Networks; Competition; Software; Technology Industry
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    James L. Heskett

    James L. Heskett is UPS Foundation Professor Emeritus at the Harvard Business School and author of his latest book, With From Within: Build Organizational Culture for Competitive... View Details

    • 2020
    • Working Paper

    Performance Hacking: The Contagious Business Practice that Corrodes Corporate Culture, Undermines Core Values, and Damages Great Companies

    By: Robert D. Austin and Richard L. Nolan
    August 7, 1955 is an important date in commercial aviation history. You could say it began the jet airliner age, though other dates might also qualify. Jet engines had proven successful in military aircraft. But no one knew then whether members of the general public... View Details
    Keywords: Performance; Organizational Culture; Values and Beliefs
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    • 14 Jun 2022
    • Blog Post

    Meet the HBS Jewish Student Association

    family while living in a small town with very few Jews, I am passionate about sharing my culture and beliefs with others to build awareness and understanding with the larger... View Details
    • 1 Jan 1999
    • Conference Presentation

    Beyond Armchair Feminism III: Moving From Gender to a Broader Diversity Lens in Organizational Diagnosis and Intervention

    By: R. Ely and Debra E. Meyerson
    Keywords: Gender; Diversity; Organizational Culture; Organizations
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    • 27 Oct 2020
    • Blog Post

    Creating the Minority Renaissance for Venture Capital: Interview with Henri Pierre-Jacques and Jarrid Tingle, Managing Partners at Harlem Capital

    brand and our supporters if we are able to execute and make money there are endless ways for us to go which is exciting.” Ultimately, for both Pierre-Jacques and Tingle, it is... View Details
    • November 2009 (Revised January 2010)
    • Case

    Communispace

    By: Anat Keinan
    Communispace is the market leader in creating and managing private, brand-focused online communities for major corporate clients. These communities have provided its clients with insights into how consumers view their brands, with quick feedback on potential marketing... View Details
    Keywords: Customer Focus and Relationships; Brands and Branding; Product Launch; Network Effects; Social and Collaborative Networks; Online Technology; Communications Industry; Communications Industry
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      Lakshmi Ramarajan

      Professor Ramarajan is the Diane Doerge Wilson Professor of Business Administration in the Organizational Behavior Unit at Harvard Business School. Her research examines the management and consequences of identities in organizations.

      She teaches the... View Details

      Keywords: nonprofit industry
      • September 2014
      • Case

      Havas: Change Faster

      By: Karim R. Lakhani and Michael L. Tushman
      As of 2013, Havas was the 6th largest global advertising, digital, and communications group in the world. Headquartered in Paris, France, the group was highly decentralized, with semi-independent agencies in more than 100 countries offering a variety of services. The... View Details
      Keywords: Advertising Agency; Open Innovation; Commercials; Digital Media; Digital Transition; Advertising; Digital Marketing; Advertising Campaigns; Acquisition; Change Management; Disruption; Transformation; Communications Industry; Communications Industry
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        Anjali M. Bhatt

        Anjali... View Details

        • June 2019 (Revised July 2019)
        • Case

        Building a Meritocracy at Alghanim Industries

        By: Paul M. Healy, Susanna Gallani and Esel Çekin
        Building on his father’s legacy, Omar Alghanim (MBA 2002) had been working on strengthening a performance-driven culture based on meritocracy in the family business, Alghanim Industries. The task had been particularly challenging because of traditional Middle East... View Details
        Keywords: Meritocracy; Social Norms; Family Business; Organizational Culture; Performance; Diversity; Organizational Change and Adaptation; Middle East; Kuwait
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        • Forthcoming
        • Article

        It Takes Two to Untangle: Illuminating How and Why Some Workplace Relationships Adapt While Others Deteriorate After a Workplace Microaggression

        By: Summer R. Jackson and Basima A. Tewfik
        Although scholars largely assume that workplace microaggressions negatively impact the work relationship between the target and the perpetrator, relational deterioration is not the only observable relational outcome. Indeed, there are instances of relational... View Details
        Keywords: Employees; Interpersonal Communication; Motivation and Incentives; Relationships; Conflict and Resolution
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        • Clubs

        Central & Eastern European Club

        • 2011
        • Book

        What to Ask the Person in the Mirror: Critical Questions for Becoming a More Effective Leader and Reaching Your Potential

        By: Robert Steven Kaplan
        Successful leaders know that leadership is less often about having all the answers-and more often about asking the right questions. The challenge lies in being able to step back, reflect, and ask the key questions that are critical to your performance and your... View Details
        Keywords: Leadership Development; Organizational Development; Reaching Your Potential; Career Planning; Management Styles; Interpersonal Communication; Leadership; Performance Effectiveness; Personal Development and Career
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        • 26 Aug 2020
        • Blog Post

        Two sides, same coin: How I left the Bay Area as an operator and returned as an investor

        gets full autonomy to design their own partnership structure and processes. As founding partners of our own “fund”, we had to learn how to collaborate effectively and work through any disagreement (e.g. on... View Details
        • January 2001 (Revised June 2001)
        • Case

        COFIDIS

        An offspring of French catalog marketer 3 Suisses, and a popular sponsor of Tour de France, Cofidis sells consumer credit over the phone, defying conventional banking with a product policy and a communication strategy that perfectly fits the company's comparative... View Details
        Keywords: Marketing Strategy; Internet and the Web; Marketing Communications; Competitive Advantage; Product; Credit; Financial Services Industry; France
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