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Show Results For
-
All HBS Web
(11,150)
- People (42)
- News (3,399)
- Research (5,489)
- Events (26)
- Multimedia (131)
- Faculty Publications (2,963)
- September 2014
- Case
Balanced Scorecard at Delta/Signal Corp.
By: V.G. Narayanan
This auto parts company has just ousted its longtime CEO and founder, and the new, professional CEO is badly in need of a coherent strategy, clear objectives and metrics, and initiatives that are aligned with the strategy and objectives. Will the balanced scorecard...
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- 30 Mar 2016
- News
To Woo Apple, Foxconn Bets $3.5 Billion on Sharp
- 04 Feb 2020
- Video
Savannah Maziya
Savannah Maziya, the founder of South Africa-based Bunengi Holdings, a project development, management and investment company that operates across Africa in infrastructure, natural resources and financial...
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- 2020
- Case
Brightline: Targeting a Successful Future with High Speed Rail
By: Andrew J. Hoffman
High-speed rail (HSR) is a high-performance transportation technology that is time competitive with airplanes and automobiles, and is an environmentally preferable alternative due to its low carbon dioxide emissions. Brightline is a Florida HSR system in Phase II of...
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Hoffman, Andrew J. "Brightline: Targeting a Successful Future with High Speed Rail." William Davidson Institute Case 2-982-867, 2020.
- April 2012 (Revised February 2013)
- Case
H-E-B: Creating a Movement to Reduce Obesity in Texas
By: Jose B. Alvarez, Jason Riis and Walter J. Salmon
In January 2012, H-E-B Grocery Co., a private retail chain with stores located in Texas and Mexico, was introducing its Healthy at H-E-B program to its customers. The program, which started with the company's employees a few years earlier, was an effort to educate and...
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Keywords:
Corporate Social Responsibility and Impact;
Profit;
Leading Change;
Customer Focus and Relationships;
Food and Beverage Industry;
Retail Industry;
Texas
Alvarez, Jose B., Jason Riis, and Walter J. Salmon. "H-E-B: Creating a Movement to Reduce Obesity in Texas." Harvard Business School Case 512-034, April 2012. (Revised February 2013.)
- 13 May 2014
- First Look
First Look: May 13
Publications August 2013 Harvard Business Review From Purpose to Impact: Figure Out Your Passion and Put It to Work By: Craig, Nick, and Scott Snook Abstract—We offer opinions on leadership. A need is seen for executives to have a...
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Keywords:
Sean Silverthorne
- August 2002 (Revised February 2003)
- Case
Myteam.com
By: John T. Gourville, Joseph B. Lassiter III and Taslim Pirmohamed
Elliot Katzman is faced with the need to raise cash and cut spending to develop his online amateur sports software application, Myteam.com. Even with powerful allies such as Little League and Coca-Cola, "big deals with big players" had not kept the company from running...
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Keywords:
Cash Flow;
Financial Management;
Leadership Style;
Crisis Management;
Resource Allocation;
Alliances;
Sports;
Web Sites;
Sports Industry;
Web Services Industry
Gourville, John T., Joseph B. Lassiter III, and Taslim Pirmohamed. "Myteam.com." Harvard Business School Case 503-026, August 2002. (Revised February 2003.)
- 2019
- Working Paper
The Customer May Not Always Be Right: Customer Compatibility and Service Performance
This paper investigates the impact of customer compatibility – the degree of fit between the needs of customers and the capabilities of the operations serving them – on customer experiences and firm performance. We use a variance decomposition analysis to quantify the...
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Keywords:
Customer Compatibility;
Satisfaction;
Profitability;
Customer Relationship Management;
Service Operations;
Customer Satisfaction;
Banking Industry;
Retail Industry
Buell, Ryan W., Dennis Campbell, and Frances X. Frei. "The Customer May Not Always Be Right: Customer Compatibility and Service Performance." Harvard Business School Working Paper, No. 16-091, February 2016. (Revised December 2019.)
- April 1999 (Revised March 2001)
- Case
Be Our Guest, Inc.
By: Dwight B. Crane and Penny Joseph
Be Our Guest is a rapidly growing equipment rental company with substantial seasonality in its revenues and profits. In the spring of 1998, the senior management team is reviewing its financial plans in preparation for a meeting with the company's bank. The case...
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Keywords:
Financial Strategy;
Borrowing and Debt;
Banks and Banking;
Revenue;
Management Teams;
Business Plan;
Forecasting and Prediction;
Utilities Industry;
Service Industry
Crane, Dwight B., and Penny Joseph. "Be Our Guest, Inc." Harvard Business School Case 299-001, April 1999. (Revised March 2001.)
- September 2006 (Revised July 2009)
- Case
BzzAgent, Inc. - 2005
By: William A. Sahlman and Caroline Perkins
Describes a set of financing issues confronting a rapidly growing company that uses "Word-of-Mouth" marketing techniques in promoting research, new products, or services. The company proposes to set the terms for a new round of venture capital it needs and to have...
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Sahlman, William A., and Caroline Perkins. "BzzAgent, Inc. - 2005." Harvard Business School Case 807-057, September 2006. (Revised July 2009.)
- 26 Jun 2020
- News
Companies and Investors Heed the Call to Action
HBX: Sustainable Business Strategy
Climate change. Income inequality. Institutional collapse. Sustainable Business Strategy is a flexible, 3 week, highly-interactive online course designed to provide participants with the tools they need to build thriving businesses while... View Details
- 24 Jun 2019
- Blog Post
Chloe Ho, MBA 2019: Data-Driven and In Demand
immediate one of financial services. This highlighted the need for me to gain data fluency and competency—to invest in building out my data and analytics skillset for the sake View Details
Keywords:
Technology
- 08 Oct 2019
- Blog Post
Balancing Act: Kate Eberle Walker’s Action Plan for C-suite Diversity
In a snapshot of the PresenceLearning leadership team taken this spring, CEO Kate Eberle Walker (MBA 2005) stands, smiling, just right of center. She’s flanked by three other women and four men—the...
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Keywords:
Entrepreneurship
- December 2017 (Revised December 2018)
- Case
OCP Group
By: Kristin Fabbe, Forest Reinhardt, Natalie Kindred and Alpana Thapar
This case explores the strategy of OCP Group, the 95% state-owned Moroccan firm charged with managing the North African country’s vast reserves of phosphate. Phosphate was one of the most vital macronutrients for plant health, along with nitrogen and potassium, and...
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Keywords:
OCP;
OCP Group;
Casablanca;
Chemicals;
Operations;
Transformation;
Competitive Strategy;
Competitive Advantage;
Chemical Industry;
Morocco
Fabbe, Kristin, Forest Reinhardt, Natalie Kindred, and Alpana Thapar. "OCP Group." Harvard Business School Case 718-002, December 2017. (Revised December 2018.)
- March 2014
- Teaching Plan
Amul Dairy
By: Ray A. Goldberg and Matthew Preble
In 2013, Rahul Kumar, the managing director of Amul dairy, India's leading dairy firm, had to decide how to position his firm for the future in light of India's growing population and demand for dairy. How could he maintain the firm's cooperative structure, address the...
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Goldberg, Ray A., and Matthew Preble. "Amul Dairy." Harvard Business School Teaching Plan 914-411, March 2014.
- July 2013
- Case
Amul Dairy
By: Ray Goldberg and Ian McKown Cornell
In 2013, Rahul Kumar, the managing director of Amul dairy, India's leading dairy firm, had to decide how to position his firm for the future in light of India's growing population and demand for dairy. How could he maintain the firm's cooperative structure, address the...
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Keywords:
Agribusiness;
Dairy;
Policy;
Corporate Strategy;
Nutrition;
Agriculture and Agribusiness Industry;
India
Goldberg, Ray, and Ian McKown Cornell. "Amul Dairy." Harvard Business School Case 914-405, July 2013.
- April 1996
- Case
Shanghai Volkswagen
Volkswagen and Shanghai Sedan, have developed a joint venture to build western-quality autos in China. Having developed a supplier network capable of delivering quality components, the company now faces a need to expand capacity (demanding rapid expansion of their...
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Keywords:
Globalized Firms and Management;
Management Practices and Processes;
Joint Ventures;
Operations;
Performance Capacity;
Manufacturing Industry;
Auto Industry;
Germany;
China
Upton, David M., and Diane Long. "Shanghai Volkswagen." Harvard Business School Case 696-092, April 1996.
- 22 Feb 2024
- Research & Ideas
How to Make AI 'Forget' All the Private Data It Shouldn't Have
predictions about the world. And now, even though generative AI feels very different from making a simple prediction, at a technical level, that's really what it is. In order to train these predictive systems, you need lots View Details