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Show Results For
- All HBS Web
(8,920)
- People (12)
- News (1,330)
- Research (6,782)
- Events (36)
- Multimedia (49)
- Faculty Publications (5,592)
- Research Summary
Overview
Engaged with field work in East Africa, South Asia, and in several large hybrid organizations in the United States, Professor Whillans places a focus on exploring questions with strong theoretical motivation in the social psychological literature and relevant... View Details
- Research Summary
Research Thrust
By: Rakesh Khurana
I am trained in organizational sociology and my main areas of interest lie in macro-organizational theory and the dynamics of executive labor markets. To date, my research has focused on two themes. The first revolves around understanding the forces that govern the... View Details
- 13 Mar 2019
- Research & Ideas
Ignore This Advice at Your Own Peril
relationship with them is important." Hayley Blunden That’s a problem, since rubbing powerful colleagues the wrong way could impact “every aspect of one’s career, from opportunities for promotion to abilities to develop one’s network to... View Details
Keywords: by Dina Gerdeman
- Person Page
Press / Media
By: Karim R. Lakhani
Can America Invent Its Way Back?
BusinessWeek, by Michael Mandel, 12 Sept. 2008
Today, researchers are focusing on ways to make those... View Details
- 13 May 2019
- Research & Ideas
The Unexpected Way Whistleblowers Reduce Government Fraud
contract relationship reverted to its previous state within about two years. “At the most global level, we’re trying to understand the contracting relationship between two companies,” explains Perez Cavazos.... View Details
- Research Summary
Overview
The overarching goal of my research is to produce works that are influential and informative to both academics and practitioners in the field of operations management. To accomplish this, I collaborate with industry partners who provide knowledge about their field,... View Details
- 01 Sep 2009
- News
Building Your Own Dream Team
book, his text-messaging bills surely the rival of a government bailout. Ferrazzi’s new book, Who’s Got Your Back: The Breakthrough Program to Build Deep, Trusting Relationships That Create Success — and Won’t Let You Fail (Broadway... View Details
- 17 Apr 2017
- HBS Case
This Turkish Debt Collector Is Customer-friendly
relationship with money. The company, Turkasset, has been successful with its heterodox techniques, giving it a competitive advantage over rival debt collection firms. What’s more, it has also provided a boon for companies who held the... View Details
- 01 Mar 2003
- News
Service with a Smile
In an effort to understand the role that suppressing or exaggerating emotions has on employees, HBS assistant professor Laura Morgan Roberts and a colleague from the University of Toronto, Stéphane Côté, set about to measure the View Details
- 19 Sep 2016
- News
The Real Meaning of Love
Katie Hood (MBA 2001) is CEO of the One Love Foundation , which is dedicated to bringing an end to relationship violence by educating, empowering, and activating campus communities. In this interview, Hood describes why the organization... View Details
- 01 Apr 2000
- News
Rethinking Call Centers: Effective Delivery of Service is Key
clearly make the point that individual elements of this mix may be better or worse across different institutions. Making them work together effectively is the key to developing world-class service delivery." The results of their research not only illustrate the View Details
- 29 Jun 2017
- Research & Ideas
Why Uber Is Worth Saving and How To Do It
environment, and mend its sometimes-cantankerous relationship with its 1 million-plus drivers, who are independent contractors. Besides, Kanter says, the company needs to rethink whether it makes sense to fight one controversial legal... View Details
- 07 Aug 2019
- Research & Ideas
Big Infrastructure May Not Always Produce Big Benefits
This is partly because the relationship between infrastructure spending and economic growth, if focused only on the United States, has been hard to update. The US Eisenhower Interstate Highway System, after all, was signed into law... View Details
- 23 May 2018
- News
The Work-Life Balancing Act
The five discussion questions that Jackie and John Coleman propose were born out of their own personal and professional experiences—Jackie as a marriage counselor, John as an executive. “Openly discussing the ways to make that complex dynamic work will lead to happier... View Details
- 01 Oct 2001
- Research & Ideas
Connecting With Nonprofits
conceptualize these as the Cross-Sector Collaboration Continuum along which there are three types and stages of relationships (see Figure 1): Philanthropic Stage. This is the most common type of relationship... View Details
Keywords: by James Austin
- 01 Dec 2014
- News
Faculty Q&A: The New Brand Manager: You
something precious in the meaning of that brand that they’re willing to fight for. Imagine if I changed my brand logo and no one noticed. That might mean that no one cared enough about my brand. Now, that would be negative. Of course, the bigger opportunity lies in... View Details
Keywords: April White
- 10 Jul 2017
- Op-Ed
Op-Ed: It’s a Bad Idea to Ban Customers From Recording Videos
much better relationships with their customers than do airlines, they still can learn from United’s experience. The smart move is to avoid the problems—bad service, snarly employees, dangerous conditions—that motivate customers to pull... View Details
- 30 Apr 2019
- News
Founder of Hinge Has Some Thoughts on Your Dating Profile
on-again/off-again relationship with the woman who eventually became his wife a few months ago, inspired the development and unique features of Hinge. “My experience with Kate taught me the importance of being vulnerable,” McLeod told... View Details
- 01 Jan 1991
- Conference Presentation
Understanding the Social Relations of Dominance and Oppression: What It Takes to Build Alliances in Organizations
By: R. Ely
- 04 Mar 2002
- Research & Ideas
Don’t Lose Money With Customers
Investors diligently manage financial portfolios to maximize returns on their assets; yet corporate managers who invariably proclaim their business customers to be "valuable assets" rarely manage their relationships with them... View Details
Keywords: by Peter K. Jacobs