Publications

May 2004
Article

Underwater Options and the Dynamics of Executive Pay-to-Performance Sensitivities

By: Brian J. Hall and Thomas A. Knox

Keywords: Management; Compensation and Benefits; Performance

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19 Mar 2006
Research & Ideas

Do I Dare Say Something?

enterprises as well. In this e-mail interview, Edmondson and Detert discuss their research and how managers can create environments that encourage and support "upward voice." Their paper is called "Latent Voice Episodes:... View Details

Keywords: by Sarah Jane Gilbert

December 1997 (Revised March 1998)
Case

Mid Ocean Limited: Trading Catastrophe Index Options

By: Kenneth A. Froot and Markus Mullarkey

An insurance industry executive must evaluate the potential of a set of newly-offered catastrophe insurance derivatives. The background addresses the roles of traditional reinsurance and securitization efforts in providing risk transfer and risk financing in the "cat"... View Details

Keywords: Commodity Market; Derivatives; Insurance; Capital Markets; Natural Disasters; Risk Management; Financial Management; Financial Strategy; Performance Evaluation; Insurance Industry; Bermuda

Keywords: Garry Emmons; Management of Companies and Enterprises; Management of Companies and Enterprises; Management of Companies and Enterprises; Management of Companies and Enterprises; Management of Companies and Enterprises; Management of Companies and Enterprises

01 Mar 2010
News

Lords of Strategy

John Weber In his new book, The Lords of Strategy: The Secret Intellectual History of the New Corporate World (Harvard Business Press), Walter Kiechel III (MBA ’76) traces the rise of modern management consulting from the 1960s to the... View Details

04 Nov 2002
Research & Ideas

From Lone Star to Team Player

keep rewarding and promoting them. Managers may feel that they need them, of course, as they do perform well. So it is pretty gutsy to fire them in today's rather poor economic environment. But if you're... View Details

Keywords: by Mallory Stark

May 2018
Case

Kaiser Permanente Colorado: Primary Care Plus

By: Robert S. Kaplan and Mahek A. Shah

A geriatrician in Kaiser Permanente’s Colorado region is concerned with the high and growing cost of treating the elderly population. She introduces a new care model, Primary Care Plus, using an interdisciplinary team of a primary care doctor, palliative care... View Details

Keywords: Primary Health Care; Elderly Patients; Integrated Practice Unit; Interdisciplinary Care; Health Care and Treatment; Age; Cost Management; Performance Improvement; Health Industry; United States; Colorado

12 Apr 2004
Research & Ideas

Waking Up a Sleeping Company

shielded them from responsibility. The lack of performance standards related directly to the organization's inability to deal with conflict. Many managers could not abide open conflict in meetings.... View Details

Keywords: by Bill George

17 Apr 2017
HBS Case

This Turkish Debt Collector Is Customer-friendly

consortium of asset management companies (AMCs) that included the Turkish branch of Lehman Brothers. When Lehman went bankrupt, Turkasset acquired a $200 million portfolio of non-performing loans (NPLs). After that, it continued to... View Details

Keywords: by Michael Blanding; Financial Services

27 Oct 2011
Research & Ideas

Horrible Boss Workarounds

On film, few characters are more obviously villainous than the extremely bad boss. There's Star Wars' Darth Vader (who manages a disrespectful underling by strangling him with his mind), Katharine Parker in Working Girl (who shamelessly... View Details

Keywords: by Carmen Nobel

June 2003 (Revised July 2003)
Case

Union City Schools: Sustaining The Turnaround

By: Rosabeth M. Kanter and Ryan Raffaelli

Under the leadership of Superintendent Thomas Highton, Union City Schools, New Jersey, underwent a 14-year turnaround. In 1989, the Union City School District was the second-worst-performing district in New Jersey. As Mr. Highton prepared to retire, 2002 student test... View Details

Keywords: Leadership; Leading Change; Performance Consistency; Change Management; New Jersey

August 2023
Article

Do Rating Agencies Behave Defensively for Higher Risk Issuers?

By: Samuel B. Bonsall IV, Kevin Koharki, Pepa Kraft, Karl A. Muller III and Anywhere Sikochi

We examine whether rating agencies act defensively toward issuers with a higher likelihood of default. We find that agencies' qualitative soft rating adjustments are more accurate as issuers' default risk grows, as evidenced by the adjustments leading to lower Type I... View Details

Keywords: Credit Rating Agencies; Soft Rating Adjustments; Default; Credit; Performance Evaluation; Measurement and Metrics; Financial Institutions; Risk Management

May 1992 (Revised November 1992)
Case

Fabtek (A)

By: Rowland T. Moriarty Jr., Benson P. Shapiro and Craig E. Cline

Concerns the selection and scheduling of orders by a small industrial titanium fabricator that in recent months has been plagued by poor deliveries and a lack of capacity. Four orders are offered, from which the student must select one. Each order represents different... View Details

Keywords: Customer Relationship Management; Business or Company Management; Time Management; Performance Capacity

2013
Working Paper

An Empirical Study of the Spillover Effects of Workload on Patient Length of Stay

By: Jillian Berry Jaeker and Anita Tucker

We use two years of inpatient data from 243 California hospitals to quantify the relationship between hospital-level workload and patient length of stay (LOS), and its "spillover" effects across patient types. Patients are categorized as medical or surgical, and the... View Details

Keywords: Workload; Processing Times; Healthcare; Working Conditions; Performance Productivity; Time Management; Health Care and Treatment; Health Industry; California

Read Now

November 1995 (Revised October 1996)
Background Note

Expectations and Stereotypes: How Do They Affect the Deal?

By: Kathleen L. McGinn

Designed to provide students with a basic insight into recognizing the productive and destructive aspects of expectations and stereotypes, and their consequent effects on negotiation. View Details

Keywords: Knowledge Acquisition; Management; Negotiation Deal; Performance Expectations; Prejudice and Bias

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01 Jun 1998
News

Short Takes

performance rather than individual or unit performance. Beer and Katz thus suggest that instead of putting energy into designing complicated incentive plans intended to motivate executives, top managers... View Details

Keywords: Orna Feldman and Caroline Chauncey

August 1994
Case

Higashimaru Shoyu Company, Ltd. (A): Price Control System

Illustrates how Japanese firms use profit pressures to increase efficiency. In particular, explores how pseudo profit centers create pressure on workers to increase revenues and reduce costs, and the use of semiautonomous teams in a traditional Japanese workforce. View Details

Keywords: Cost Management; Groups and Teams; Organizational Structure; Performance Efficiency; Management Systems; Japan

May 2008
Article

Working in the Gray Zone

By: Michel Anteby

Supervisors often turn a blind eye when employees use company resources and time to work on personal projects. They realize that stamping out such behavior may do more harm than good. View Details

Keywords: Employee Relationship Management; Management Practices and Processes; Performance Effectiveness; Behavior