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  • 03 Feb 2016
  • Research & Ideas

The State of Customer Service Leadership

Harvard Business School professors Jim Heskett (now emeritus), Earl Sasser, and Len Schlesinger have been studying the service sector—the good and the great as well as the bad and the ugly—for more than three decades. In their new book,... View Details
Keywords: by Jim Aisner; Retail
  • 15 May 2012
  • First Look

First Look: May 15

Distributed Innovation Author:Carliss Y. Baldwin Abstract Systems of distributed innovation-so-called business ecosystems-have become increasingly prevalent in many industries. These entities generally encompass numerous corporations,... View Details
Keywords: Carmen Nobel
  • 01 Dec 2021
  • What Do You Think?

How Will the Metaverse Affect Productivity?

company’s well-publicized problems. After all, Google can now provide an Oxford dictionary definition of the Metaverse as “a virtual reality space in which users can interact with a computer-generated environment and other users.” It has... View Details
Keywords: by James Heskett
  • 18 May 2009
  • Research & Ideas

The Unseen Link Between Savings and National Growth

particularly in developing, technology-poor countries. Harvard Business School professor Diego Comin teamed with Harvard University's Philippe Aghion and Brown University's Peter Howitt to research the issue and write the working paper... View Details
Keywords: by Sarah Jane Gilbert
  • 01 Jun 1996
  • News

Four Professors to Retire

Charles J. Christenson Chuck Christenson, the Royal Little Professor of Business Administration and a specialist in management control, has been a member of the HBS faculty for 39 years. Throughout his career, he has been an innovative... View Details
Keywords: Elaine Gottlieb and John Prestage
  • Web

For Guests | Commencement 2025

neutral on the lower level) Shad Hall (gender neutral on the first floor) Spangler Center (gender neutral on the first floor) Lactation Rooms Aldrich Hall Cumnock Hall Spangler Center Security Harvard Business School Campus In an effort... View Details
  • October 2016
  • Supplement

24 Hour Fitness (B): Ownership Changes, 2005–2016

By: John R. Wells and Gabriel Ellsworth
In 2016, 24 Hour Fitness was the number-two fitness chain in the United States, generating revenues of $1.4 billion from 441 clubs serving 3.8 million members. Based in San Ramon, California, 24 Hour Fitness operated clubs in 13 states. Having grown rapidly to become... View Details
Keywords: Advertising; Advertising Campaigns; Buildings and Facilities; Acquisition; Business Growth and Maturation; Business Model; Business Organization; For-Profit Firms; Customers; Customer Focus and Relationships; Customer Satisfaction; Age; Training; Private Equity; Financing and Loans; Price; Profit; Revenue; Geographic Location; Geographic Scope; Health; Nutrition; Business History; Human Resources; Employees; Employee Relationship Management; Recruitment; Selection and Staffing; Journals and Magazines; Human Capital; Business or Company Management; Goals and Objectives; Growth and Development Strategy; Management Teams; Marketing; Brands and Branding; Marketing Channels; Marketing Communications; Marketing Strategy; Social Marketing; Demand and Consumers; Market Entry and Exit; Media; Organizational Design; Private Ownership; Problems and Challenges; Groups and Teams; Sales; Salesforce Management; Situation or Environment; Welfare or Wellbeing; Sports; Strategy; Business Strategy; Competition; Competitive Strategy; Competitive Advantage; Corporate Strategy; Expansion; Segmentation; Information Technology; Internet; Mobile Technology; Online Technology; Software; Web Sites; Value; Valuation; Health Industry; Media and Broadcasting Industry; United States; California; San Francisco
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  • 12 Oct 2006
  • First Look

First Look: October 12, 2006

http://www.hbsp.harvard.edu/b01/en/common/item_detail.jhtml?id=807011 Business, Law, and Society: The Systems Approach to Law and Management Harvard Business School Note 806-086 Presents the systems approach to law and management, a... View Details
Keywords: Sean Silverthorne
  • 21 May 2001
  • Research & Ideas

From Tigers to Kaleidoscopes: Thinking About Future Leadership

What do leaders this year and the next need to be doing differently than last year, and last decade, and last century? The rapidly changing business world means dramatic changes are afoot in time-worn notions about leadership, according... View Details
Keywords: by Martha Lagace
  • 06 Apr 2010
  • First Look

First Look: April 6

low-quality ad-sponsored competitor. In addition to competing through adjustments of tactical variables such as price or the number of ads a product carries, we allow the incumbent to consider changes in its business model. We consider... View Details
Keywords: Martha Lagace
  • 25 May 2021
  • Blog Post

The Surprising Power of Nostalgia at Work

Many people assume that nostalgia is purely entertainment, a feeling individuals enjoy because it takes them back to the more carefree days of their youth. Some view it as maladaptive fixation on the past, perhaps indicating a fear of change. I’ve heard View Details
Keywords: All Industries
  • 09 Jun 2014
  • Research & Ideas

The Manager in Red Sneakers

confidence in their dressed-down rejection of the traditional pricey business suit and tie. It happens in academia, too. Anat Keinan, assistant professor of marketing at Harvard Business School, and Silvia... View Details
Keywords: by Dina Gerdeman; Consumer Products; Apparel & Accessories; Fashion
  • 23 Aug 2004
  • Research & Ideas

Strategy for Small Fish

Welcome to the age of business interdependence, say HBS professor Marco Iansiti and collaborator Roy Levien, authors of the new HBSP book The Keystone Advantage: What the New Dynamics of Business Ecosystems... View Details
Keywords: by Marco Iansiti & Roy Levien
  • July 2024
  • Case

Jacqueline Cook at Vendasta: Debating an IPO

By: Reza Satchu, Tom Quinn and Andrew Kosc
In May 2021, after a surge in demand for digital services that prompted high valuations for startups across the Canadian tech sector, Saskatchewan-based Vendasta entered the final stages of the initial public offering (IPO) process. COO Jacqueline Cook had invested her... View Details
Keywords: Business Growth and Maturation; Business Startups; Interpersonal Communication; Cost vs Benefits; Forecasting and Prediction; Business Cycles; Entrepreneurship; Fairness; Capital Markets; Private Equity; Investment Banking; Stock Options; Financial Markets; Initial Public Offering; Institutional Investing; Price Bubble; Digital Platforms; Digital Transformation; Internet and the Web; Leadership; Growth and Development Strategy; Managerial Roles; Agreements and Arrangements; Going Public; Ownership Stake; Performance Expectations; Work-Life Balance; Strategic Planning; Business and Stakeholder Relations; Rank and Position; Risk and Uncertainty; Opportunities; Happiness; Reputation; Status and Position; Well-being; Information Technology Industry; Retail Industry; Canada
Related
  • Web

Improve Decision-Making in Hiring: Common Pitfalls and How to Avoid Them - Recruiting

addressing institutional racism has many people focusing on what can be done—as individuals and as employers—to improve diversity, inclusion, and understanding in an organization. Below are several resources and recommendations from experts at the Harvard View Details
  • 10 Feb 2021
  • Blog Post

What You Can Do to Create an Anti-Racist Organization

because, as Manso- Brown stated, “organizations need to create environments where people can show up with the full humanity recognized every single day.” Without this important aspect of organizational policy and culture, adjusting hiring... View Details
  • 01 Jun 2007
  • News

New HBS, KSG Joint Degree

include offerings not only from the current required and elective curricula of both schools but new, specially designed courses and seminars. Students will have two degree options — the Master in Public Policy/Master in Business... View Details
Keywords: Administrative and Support Services; Corporate Services; Colleges, Universities, and Professional Schools; Educational Services; Government; Management
  • 17 Jun 2014
  • First Look

First Look: June 17

http://ssrn.com/abstract=2444741   Cases & Course Materials Harvard Business School Case 614-058 Hospital Clínic de Barcelona No abstract available. Purchase this case:... View Details
Keywords: Sean Silverthorne
  • 14 Dec 2010
  • First Look

First Look: Dec. 14

about the role of marketplace institutions and the timing of transactions. Download the paper: http://papers.nber.org/papers/W16556   Cases & Course MaterialsCDG: Managing in China's Economic Transformation Roy Y.J. Chua, Shaohui Chen, and Lisa B. KwanHarvard View Details
Keywords: Sean Silverthorne
  • 16 Sep 2014
  • First Look

First Look: September 16

an important driver of solo deal outcomes. Publisher's link: http://papers.ssrn.com/sol3/papers.cfm?abstract_id=2159229 September 2014 Multidisciplinary Insights from New AIB Fellows Business History and the Impact of MNEs on Host... View Details
Keywords: Sean Silverthorne