employee training - Publications - Faculty & Research

04 Aug 2003
What Do You Think?

Are We Facing an Attitude Shortage?

value-based employee development." Khadija Khan, while agreeing that "...it is hard to identify attitude problems in a short interview process," proposed a response: "One innovative approach that we use is to organize... View Details

Keywords: by James Heskett

30 Apr 2001
Research & Ideas

Entering the Age of Alliances

$1 million annually in cash and in-kind gifts and helping the organization to expand nationally. City Year in turn played a central role in helping Timberland develop and implement its strategy for community service and a high-engagement corporate culture. City Year... View Details

Keywords: by James Austin

May 2019 (Revised July 2019)
Case

Walmart's Workforce of the Future

By: William R. Kerr and Jordan Bach-Lombardo

Faced with intense competition from Amazon, Walmart began a transformation of its operations and workforce in 2015. The goal was to create an omnichannel retail experience for customers that seamlessly joined online and offline shopping. This case explores Walmart's... View Details

Keywords: Walmart; Managing The Future Of Work; Workforce; Automation; Ecommerce; Omnichannel Retail; Operations; Transformation; Employees; Training; Information Technology; Infrastructure; Disruption; Competitive Strategy; E-commerce; Information Infrastructure; Retail Industry

Citation

Educators

Purchase

04 Mar 2015
What Do You Think?

Can a Laissez-Faire Approach Fix Labor Market Inequality?

"Instead of an outside regulation, an internal governance on salary structure, which is based on a value that 'Every employee should go home with a smile on his face' will create win-win situations for View Details

Keywords: by James Heskett; Retail

03 Apr 2017
What Do You Think?

How About Investing in Human Infrastructure?

expected to.” Other models that might be followed were suggested. ReshoreNow pointed out that, “The Germans and Swiss have excellent apprenticeship training models.” Several respondents alluded to institutional shortcomings in delivering... View Details

Keywords: by James Heskett; Construction

03 Jun 2015
What Do You Think?

Is the Time Right for Self-Management?

societies in ancient Australia (Kai Akerberg). Stephens Jr., who loves the idea, said, it does not come without extensive time, cost, and involvement in employee development. "I not only say yes (to the question of whether the time... View Details

Keywords: by James Heskett; Retail

08 May 2006
Lessons from the Classroom

Writing the Case for Public School Reform

high as 50 percent at the start of the school year. Thomas was struck by the Philadelphia district's approach to recruitment and retention. First, Tomás Hanna, special assistant to the district CEO, assembled a task force in 2002 of district View Details

Keywords: by Julia Hanna; Education

05 Sep 2012
What Do You Think?

Will Business Management Save US Health Care?

industries hire for attitude and train for skills. Regardless of whether it worked elsewhere, they were sure that it didn't apply to health care, where people want the best in skills whether as providers, recipients, or hospital... View Details

Keywords: by Jim Heskett; Health

May 2017
Teaching Note

Building a Developmental Culture: The Birth of Deloitte University

By: Boris Groysberg and Sarah L. Abbott

This Teaching Note is a companion piece to the case, “Building a Developmental Culture: The Birth of Deloitte University,” HBS No. 411-059. View Details

Keywords: Leading Change; Problems and Challenges; Organizational Change and Adaptation; Management Teams; Competency and Skills; Training; Employees; Values and Beliefs; Education Industry; Consulting Industry; United States

Citation

Purchase

18 Jul 2024
Research & Ideas

New Hires Lose Psychological Safety After Year One. How to Fix It.

employees that their thoughts are welcome—and that includes inviting people to push back on a company’s strategies when they disagree with plans or recognize flaws. “You are training people to contribute by... View Details

Keywords: by Michael Blanding; Health

28 Jun 2010
HBS Case

Cincinnati Children’s Hospital Medical Center

Health-care reform is more than a political football. For twenty years it's been a ground-level topic of increasing importance for the administrators, physicians, nurses, and frontline employees who interact with patients every day.... View Details

Keywords: by Julia Hanna; Health

19 Dec 2016
Research & Ideas

The 10 Most Popular Stories of 2016

summaries of the working papers published by Harvard Business School faculty—along with links to the full text of those papers. Here are the five most downloaded working papers of 2016: The Great Training Robbery There is a widely held... View Details

Keywords: by Carmen Nobel

14 Aug 2012
First Look

First Look: August 14

the firm feedback on this. In response, Buro Happold developed its first formal internal training programs under the name of "Archimedes Academy." The first two programs were (1) the Job Leader Program, targeted for senior... View Details

Keywords: Sean Silverthorne

12 Oct 1999
Research & Ideas

Spirit at Work: The Search for Deeper Meaning in the Workplace

it a fad that amounts to little more than sensitivity training in New Age clothing, or does it reflect something more profound about the way we are beginning to conceive of and relate to work? In the following pages six HBS alumni who are... View Details

Keywords: by Marguerite Rigoglioso

11 Jan 2000
Research & Ideas

Calling All Managers: How to Build a Better Call Center

service representatives to handle the majority of calls on their own, without transferring queries further down the line, it is evidence that the company places equal focus on its representatives (so-called "employee empowerment") as it does on its clients.... View Details

Keywords: by Martha Lagace; Service; Financial Services

29 May 2001
Research & Ideas

How Technological Disruption Changes Everything

low cost corporate-training efforts, according to Christensen. From Harvard's perspective, companies offer training, not education, Christensen said. But employees already get a lot of their education on the job, and View Details

Keywords: by Sean Silverthorne; Health

27 Sep 2004
Research & Ideas

IBM Finds Profit in Diversity

understand differences among the groups and find ways to appeal to a broader set of employees and customers," according to HBS professor David A. Thomas. Since then, the number of female executives in the company has grown by 370... View Details

Keywords: by David A. Thomas

12 Jul 2010
Research & Ideas

Rocket Science Retailing: A Practical Guide

retailers empower their workers to improve processes at the store and also give them the tools and training needed to use the empowerment appropriately. Enlightened retailers also realize the importance of not overloading their store... View Details

Keywords: by Martha Lagace; Retail; Auto

18 May 2010
First Look

First Look: May 18

referred to as "the Bosses." The Total Quality Model had been a success in terms of company growth and profitability, sustained by the success of Mercadona's unusually high investment in employee View Details

Keywords: Martha Lagace

09 Nov 2009
Research & Ideas

Come Fly with Me: A History of Airline Leadership

slogan, mano a mano. Seizing this as a chance for great publicity, Kelleher hyped the event as "Malice in Dallas," gave 700 Southwest employees the morning off and brought them to the event to cheer him on. The arena soon echoed... View Details

Keywords: by Sarah Jane Gilbert; Air Transportation

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