Publications

March 2018 (Revised August 2020)
Case

Alaska Airlines: Empowering Frontline Workers to Make It Right

By: Ranjay Gulati, Andrew O'Connell and Caroline de Lacvivier

This case documents the ongoing efforts by Alaska Airlines to enhance its efforts to become more customer centric by empowering its employees using a service framework. It explores how the airline starts with a completely hands-off approach to empowerment in which... View Details

Keywords: Employee Empowerment; Customer Focus and Relationships; Employees; Service Delivery; Organizational Culture; Integration; Air Transportation Industry

March 2024
Case

From “BIG” Ideas to Sustainable Impact at ICL Group (A)

By: Linda A. Hill and Lydia Begag

In the summer of 2023, Eduard (“Eddie”) Croitoru, Vice President (VP) of ICL Group (“ICL”) Corporate Initiatives, was reflecting on ICL’s internal ideation program, the Business Innovation for Growth (BIG) Accelerator. When Raviv Zoller became the CEO of ICL in 2018,... View Details

Web

Agents of Change: The Founding of the AASU - The Golden Age of Black Business

Building on the Legacy Thought Leadership Andrew F. Brimmer James I. Cash Jr. Linda A. Hill David A. Thomas HBS Faculty Members HBS Doctoral Students Alumni Profiles Research Links Essay on HBS Thought... View Details

Web

Podcast - Business & Environment

change. This episode of the Deep Background podcast features , Alice Hill who led the U.S. Department of Homeland Security’s effort to develop its first-ever climate resilience plan, being interviewed by... View Details

Web

Healthy Outcomes - Managing the Future of Work

Quartz at Work World in motion KATIE PUCKETT 07 Aug 2019 | The Possible Americans feel a burden to future-proof their jobs, while the French are relying on government: Not that employers are off the hook Lila MacLellan 31 May 2019 | Quartz Finding your next job: Out... View Details

Fall 2020
Article

Christo and Jeanne‐Claude: The Negotiation of Art and Vice Versa

By: Michael A. Wheeler

Over the past two decades the Program on Negotiation at Harvard Law School (PON) has named thirteen people as Great Negotiators. The project, directed by my colleague Jim Sebenius, has given us the opportunity to commend our honorees’ outstanding work and to learn from... View Details

Keywords: Art; Negotiation; Arts

Find at Harvard

November 1993 (Revised April 1995)
Background Note

Orientation to the Subarctic Survival Situation

By: Linda A. Hill

An orientation to the "Subarctic Survival Situation" (designed by and available from Human Synergistics, Inc., Plymouth, MI, tel. 313-459-1030), an experiental exercise that gives students an opportunity to learn about their personal influence style and their... View Details

Keywords: Leadership Style; Performance Effectiveness; Performance Evaluation; Decisions; Power and Influence; Groups and Teams; Decision Choices and Conditions

Web

Teacher Profiles - Case Method Project

AP Government and Politics, AP U.S. History ID Chad Bloxham Meridian High School Boise, ID Subjects: American Government, Idaho History MA Tom Bodo Springfield Honors Academy Springfield, MA MA Robert Boerjes City on a Hill Charter School... View Details

Web

Past Programs - Crossover Into Business

Gray NFL/Rugby Marielle Hall Track & Field Andrew Hammond Hockey Joe Harris NBA Penny Hart NFL Bria Hartley WNBA Jennifer Hawkrigg Snowboarding Bianca Henninger NWSL Monica Hickmann Alves Soccer Diego Hidalgo Tennis Tim Hightower NFL... View Details

Web

ハーバード - Global

hbsjapan@hbs.edu Roppongi Hills Mori Tower 49F P.O. Box 83, 6-10-1 Roppongi, Minato-Ku, Tokyo 106-6149, Japan Tel: +81 3 6434 5791 Fax: +81 3 6434 5792 hbsjapan@hbs.edu News & Highlights JUNE 2024 The Global Classroom: Student Immersion... View Details

Web

Partners - Case Method Project

Washington, DC Subjects: AP US History, Debate DC 18 of 23 Andrew McCamley The SEED School of Washington, DC Washington, DC Subjects: AP US History, AP US Government & Politics DC 19 of 23 Joe Presley Benjamin Banneker High School... View Details

Web

Faculty & Research - Leadership

Faculty & Research Faculty & Research November–December 2024 Article Harvard Business Review Scaling Up Transformational Innovations By: Peter Koen, Ananya Sheth, Mike DiPaola and Linda A. Hill For large companies operating in mature... View Details

Web

Leadership - Faculty & Research

Leadership Leadership 2015 Chapter Leave No Slice of Genius Behind: Selecting and Developing Tomorrow's Leaders of Innovation By: Linda A. Hill More than ever, leaders of nearly every kind of organization view their human resources teams... View Details

Web

Japan - Global

studies and course materials for use in business education programs around the world. Since opening, the JRC has supported most of the Japan-focused cases and HBS research projects on the region. Location Japan Research Center Roppongi View Details

November 1993 (Revised February 1996)
Supplement

Rudi Gassner and the Executive Committee of BMG International (B)

By: Linda A. Hill

Describes the final decision by CEO Rudi Gassner and the subsequent actions taken by the members of the executive committee. View Details

Keywords: Management Teams; Decisions; Music Industry; Media and Broadcasting Industry; Germany