Communities - Publications - Faculty & Research

June 2008
Teaching Note

Threadless: The Business of Community (TN)

Teaching Note for 608707 View Details

Keywords: Internet and the Web; Civil Society or Community; Competition; Blogs; Business Model; Decisions; Design; Retail Industry; Apparel and Accessories Industry; Chicago

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2024
Working Paper

Operational Impact of Communication Channels: Evidence from Last-Mile Delivery Services

By: Natalie Epstein, Santiago Gallino and Antonio Moreno

Communication channels are often used to improve customer satisfaction and behavior. This paper studies how they can be used to enhance operational performance.
We partner with a last-mile delivery company and, through natural and field experiments, explore... View Details

Keywords: Customer Satisfaction; Consumer Behavior; Logistics; Communication

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March 1978 (Revised December 1983)
Case

Founding of the European Economic Community

By: Bruce R. Scott and Audrey T. Sproat

Keywords: Globalized Economies and Regions; International Relations; Economy; Europe

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January 21, 2020
Article

When Community Becomes Your Competitive Advantage

By: Jeffrey J. Bussgang and Jono Bacon

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March 1992 (Revised February 1994)
Teaching Note

Willow Creek Community Church, Teaching Note

By: Leonard A. Schlesinger

Teaching Note for (9-691-102). View Details

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September 1994
Case

Benetton: The "United Colors" Communications Campaigns

By: James L. Heskett, Stephen A. Greyser and Norman Klein

Keywords: Advertising Campaigns; Apparel and Accessories Industry

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August 1978 (Revised May 1993)
Case

Community Television of Southern California: KCET

By: Regina E. Herzlinger

Keywords: Media and Broadcasting Industry; California

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17 Dec 2020
Video

Interaction with the Broader HBS Community

30 Aug 2017
Video

Meghan Joyce on Communication in Management

12 Mar 2021
Video

A message to our PLD Community

17 Feb 2003
Research & Ideas

Building Communities as Well as Companies

Despite the uncertain climate for start-ups, launching a business continues to hold irresistible appeal for aspiring entrepreneurs. For many African-Americans, entrepreneurship is seen as a means of building community as well as personal... View Details

Keywords: by Julia Hanna

08 Nov 2019
Blog Post

Staying Connected to the Harvard Veterans Community After HBS

HBS is home to veterans of all branches of the US Military, as well as foreign militaries. Veterans bring a variety of unique and valuable skills to the HBS community and have many opportunities not only to connect with fellow veterans... View Details

24 Apr 2014
News

Leading a community of health care providers

vision is to make DaVita (Italian for “giving life”) “the best dialysis company the world has ever seen.” Thiry is known as the “mayor of DaVita Village” by the company’s more than 50,000 employees, who are referred to as “teammates.” Thiry observes, “We are a View Details

24 Apr 2014
News

Improving patient care through better communication

Harvard Business School Professor Amy C. Edmondson explores how open communication in hospitals leads to improved patient care. (Published April 2014) View Details