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    What Professional Service Firms Must Do to Thrive

    During times of economic turbulence, consulting, law, and accounting firms often start offering services and taking on clients they really shouldn’t, just to keep the lights on. This path is perilous. If a firm’s practices have a diffuse mix of clients and unclear... View Details

      How Do Drug Copayment Coupons Affect Branded Drug Prices and Quantities Purchased?

      Drug copayment coupons to reduce patient cost-sharing have become nearly ubiquitous for high-priced brand-name prescription drugs. Medicare bans such coupons on the grounds that they are kickbacks that induce utilization, but they are commonly used by... View Details
      • 2019
      • Working Paper

      Does Apple Anchor a Shopping Mall? The Effect of the Technology Stores on the Formation of Market Structure

      By: Doug J. Chung, Kyoungwon Seo and Reo Song
      This study examines the effect of technology stores—company-owned Apple and Microsoft retail stores—on mall configuration. We formulate a structural model that considers the endogenous location decisions of retail stores, taking into account both market characteristics... View Details
      Keywords: Apple Store; New Anchor Store; Discrete Game; Complete Information; Multiple Equilibria; GPGPU Technology; Simulator; Bayesian Estimation; Shopping Mall; Spillover
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      • August 2021
      • Article

      Crowdsourcing Memories: Mixed Methods Research by Cultural Insiders-Epistemological Outsiders

      By: Tarun Khanna, Karim R. Lakhani, Shubhangi Bhadada, Nabil Khan, Saba Kohli Davé, Rasim Alam and Meena Hewett
      This paper examines the role that the two lead authors’ personal connections played in the research methodology and data collection for the Partition Stories Project—a mixed-methods approach to revisiting the much-studied historical trauma of the Partition of British... View Details
      Keywords: Mixed Methods; Insider-outsiders; Myth Of Informed Objectivity; Hybrid Research; Oral Narratives; Research; Analysis; India
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      • 2014
      • Article

      The Shifting Landscape of LGBT Organizational Research

      By: Michel Anteby and Caitlin Anderson
      Over the past generation, sexual minorities—particularly lesbian, gay, bisexual, and transgendered (LGBT) persons—have gained increased visibility in the public arena. Yet organizational research has lagged behind in recognizing and studying this category of... View Details
      Keywords: Research; Organizations; Gender; Diversity
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      • January 1997 (Revised December 1999)
      • Case

      OXO International

      By: H. Kent Bowen, Marilyn Matis and Sylvie Ryckebusch
      OXO, a kitchen tools and gadgets company, was started by a businessman who had 30 years of experience in the housewares industry. With his wife and son as founders, he creates a new niche in the gadgets industry for high-end gourmet stores. The company has headquarters... View Details
      Keywords: Entrepreneurship; Supply Chain Management; Production; Design; Ownership; Business Startups; Acquisition; Consumer Products Industry; Asia; New York (city, NY); Connecticut
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      • 07 May 2009
      • Working Paper Summaries

      Broadening Focus: Spillovers and the Benefits of Specialization in the Hospital Industry

      Keywords: by Jonathan R. Clark & Robert S. Huckman; Health
      • Article

      The Similarity Heuristic

      By: Daniel Read and Yael Grushka-Cockayne
      Decision makers often make snap judgments using fast‐and‐frugal decision rules called cognitive heuristics. Research into cognitive heuristics has been divided into two camps. One camp has emphasized the limitations and biases produced by the heuristics; another has... View Details
      Keywords: Heuristics And Biases; Fast-and-frugal Heuristics; Similarity; Representative Design
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      • February 2017
      • Case

      Aston Martin: A Second Century of Performance and Luxury

      By: Vish V. Krishnan, Karim R. Lakhani and Amram Migdal
      Following the March 2016 launch of DB11, Aston Martin Lagonda Ltd.’s first new sports car platform in over a decade, this case discusses the future strategy of the famed British luxury auto manufacturer. Since its founding in 1902, Aston Martin has been characterized... View Details
      Keywords: Luxury; Auto Brand; Luxury Auto; Growth; Innovation; Business or Company Management; Goals and Objectives; Growth and Development Strategy; Brands and Branding; Product Marketing; Product Launch; Product Positioning; Operations; Product Design; Product Development; Production; Innovation and Invention; Transportation; Innovation and Management; Innovation Strategy; Change; Transformation; Management; Marketing; Auto Industry; Europe; United Kingdom; England
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      • Article

      Front-line Staff Perspectives on Opportunities for Improving the Safety and Efficiency of Hospital Work Systems

      By: Anita L. Tucker, Sara J. Singer, Jennifer E. Hayes and Alyson Falwell

      Objective To link safety-related concerns raised by frontline staff about hospital work systems (operational failures) to the safety and efficiency of hospitals, and to contrast these concerns with national patient safety initiatives.

      Data... View Details

      Keywords: Perspective; Opportunities; Safety; Performance Efficiency; System; Failure; Conferences; Employees; Management Analysis, Tools, and Techniques; Experience and Expertise; Health Care and Treatment; Health Industry; United States
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      • Web

      Marketing - Faculty & Research

      Centre Award in the Marketing category for “The New York Times Paywall” (HBS Case 512-077). By: Sunil Gupta, Vineet Kumar, Bharat Anand, and Felix Oberholzer-Gee The Case Centre Awards and Competitions recognize worldwide excellence in... View Details
      • Web

      Help - Alumni

      (SEPSA) Veterans' Certificate (VC) Visitor for Individual Studies (VIS) Where can I find contact information for sectionmates or classmates, or get a list of fellow alumni? Go to the HBS Alumni Directory to search for classmates by name, company, location, industry and... View Details
      • Article

      The Supply Chain Economy: New Policies to Drive Innovation and Jobs

      By: Mercedes Delgado and Karen G. Mills
      The debate in economic policymaking about the drivers of innovation and job creation has long centered on manufacturing versus services. The predominant view is that manufacturing drives innovation, wages, and growth, and that services provide less innovation and... View Details
      Keywords: Supply Chain Industries; Supply Chain; Economy; Policy; Innovation and Invention; Jobs and Positions
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      • 2016
      • Article

      Three Lenses on Occupations and Professions in Organizations: Becoming, Doing, and Relating

      By: Michel Anteby, Curtis K. Chan and Julia DiBenigno
      Management and organizational scholarship is overdue for a reappraisal of occupations and professions as well as a critical review of past and current work on the topic. Indeed, the field has largely failed to keep pace with the rising salience of occupational and... View Details
      Keywords: Professions; Professional Identity; Occupations; Work; Workplace; Work Culture; Literature Review; Organizational Culture; Personal Development and Career
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      • 2010
      • Article

      Measuring the Perpetrators and Funders of Typosquatting

      By: Tyler Moore and Benjamin Edelman
      We describe a method for identifying "typosquatting", the intentional registration of misspellings of popular website addresses. We estimate that at least 938,000 typosquatting domains target the top 3,264 .com sites, and we crawl more than 285,000 of these domains to... View Details
      Keywords: Measurement and Metrics; Online Technology; Web
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      • 2009
      • Article

      Implicit Affect in Organizations

      By: Sigal G. Barsade, Lakshmi Ramarajan and Drew Westen
      Our goal is to integrate the construct of implicit affect—affective processes activated or processed outside of conscious awareness that influence ongoing thought, behavior, and conscious emotional experience—into the field of organizational behavior. We begin by... View Details
      Keywords: Organizational Behavior; Framework; Organizational Culture; Behavior; Cognition and Thinking; Emotions; Motivation and Incentives; Perspective
      Related
      • March 1996 (Revised November 1997)
      • Case

      Dewar's (A): Brand Repositioning in the 1990's

      By: Alvin J. Silk and Lisa Klein Pearo
      Dewar's, a major brand of Scotch whisky, produced by United Distillers of the U.K., and the U.S. leader in the Scotch category with a 15% market share, faced a declining market among traditional consumers of distilled spirits. Given the growing societal, legal, and... View Details
      Keywords: Advertising; Customers; Brands and Branding; Marketing Strategy; Market Participation; Strategic Planning; Opportunities; Consumer Products Industry; Food and Beverage Industry; United Kingdom; United States
      Related
      • 13 Aug 2017
      • News

      Business Book of the Year 2017 — the longlist

        Contested Meanings of Freedom

        In 1886, the Pennsylvania Supreme Court struck down a law that prohibited employers from paying wages in company store scrip and mandated monthly wage payments. The court held that the legislature could not pre-scribe mandatory wage contracts for legally competent... View Details
        • 21 Apr 2009
        • First Look

        First Look: April 21, 2009

        have assumed greater roles in defining disease categories than in the past and now influence clinical trials and participate in regulatory decision making. Yet these developments are far from universal and are taking very different forms... View Details
        Keywords: Martha Lagace