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  • 20 Feb 2020
  • Op-Ed

Love in the Office Is Wonderful. Except for CEOs.

raises and benefits so the hospital would not be forced to lay off its lowest-paid workers. In response, the State’s Attorney General (AG), charged with overseeing charities, criticized board members and senior management—some of whom... View Details
Keywords: by Regina Herzlinger
  • 04 Dec 2012
  • First Look

First Look: December 4

Business Review 90, no. 12 (December 2012) Abstract An abstract is unavailable at this time. Read the article: http://hbr.org/2012/12/the-microwork-solution/ar/1 Are There Too Many Safe Securities? Securitization and the Incentives for... View Details
Keywords: Carmen Nobel
  • 11 May 2016
  • Research & Ideas

Fix This! Why is it so Painful to Buy a New Car?

fix it. Avery is an expert on customer relationships and brand management. Schlesinger, the Baker Foundation Professor in the General Management Unit, has co-written several books on service management. Buell studies service operations... View Details
Keywords: by Sean Silverthorne; Auto
  • 08 Aug 2005
  • Research & Ideas

A Balanced Scorecard Approach To Measure Customer Profitability

harder to ensure their continued loyalty and to generate more business from them. For customers in the middle break-even group, it would improve its processes to lower its cost of serving them. It focused... View Details
Keywords: by Robert S. Kaplan
  • 29 Oct 2020
  • Blog Post

Delving Deeper into Development with the MBA/MPA-ID Program – a Q+A with Zainab Raji (MBA/MPA-ID 2022)

and development are when I witnessed the debilitating impact of Nigeria’s flailing macroeconomic outlook on once thriving businesses in 2016. Subsequent macro events made it increasingly clear that I needed more grounding in economic... View Details
  • January 2024 (Revised May 2024)
  • Case

Pioneer Natural Resources: Enhancing the Capital Return Strategy with Variable Dividends

By: Benjamin C. Esty, Elisabeth Kempf and E. Scott Mayfield
In February 2021, Scott Sheffield, the CEO of Pioneer Natural Resources (an independent oil and gas company based in Texas), was considering the possibility of enhancing the firm’s capital return strategy by introducing a variable dividend tied to cash flows in... View Details
Keywords: Corporate Finance; Cash Flow; Financial Management; Financial Strategy; Value Creation; Decision Choices and Conditions; Investment Return; Profit; Policy; Business and Shareholder Relations; Energy Industry; United States; North America; Texas
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  • March 2023
  • Teaching Note

Hikma Pharmaceuticals Governance Journey

By: Suraj Srinivasan and Jonah Goldberg
Teaching Note for HBS Case No. 318108. The case opens with Said Darwazah, chairman and CEO of Hikma Pharmaceuticals, the multinational generics company, anticipating the company’s 2017 AGM and reflecting on changes made over the previous year to address concerns... View Details
Keywords: Jordan; Emerging Market; Private Sector; For-profit Firms; Boards Of Directors; Pharmaceuticals; Remuneration; Shareholder Engagement; Corporate Governance; Governing and Advisory Boards; Business and Shareholder Relations; Executive Compensation; Business Growth and Maturation; Pharmaceutical Industry; Jordan
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  • 31 Jul 2007
  • First Look

First Look: July 31, 2007

search processes that shape networks, cognition, and capabilities. Download the paper: http://www.hbs.edu/research/pdf/07-106.pdf   Cases & Course MaterialsBanca Regional Andino: Facing the Globalization of Microfinance Harvard View Details
Keywords: Martha Lagace
  • Web

Leadership - Health Care

joining HBS, Krys worked as a health program developer and outreach coordinator in both Boston and Philadelphia. Outside of HBS, he enjoys spending time with his wife and cats. Lanika Clark Coordinator Lanika has been a Harvard Business... View Details
  • 13 Dec 2010
  • Research & Ideas

Managing the Support Staff Identity Crisis

tackled the identity issue when he helped General Electric revamp its marketing department, a process described in the October 2010 Harvard Business Review article Unleashing the Power of Marketing, in which... View Details
Keywords: by Carmen Nobel
  • 02 Aug 2022
  • Blog Post

From HBS to Cutting-Edge Tech

enough to join Ford as a Machine Learning Researcher. I wrote software, generated intellectual property, and talked about autonomous vehicles in international industry conferences. In late 2018, I realized that commercially launching... View Details
  • 31 Aug 2021
  • Book

Feeling Powerless at Work? Time to Agitate, Innovate, and Orchestrate

Although CEOs hold positions of power, many can feel powerless in certain ways—particularly when it comes to influencing the behaviors and performance of their employees. Yet perhaps they aren’t taking the time to understand what drives and motivates their employees,... View Details
Keywords: by Jay Fitzgerald
  • Web

Buy Now, Pay Later: Introduction

Collections to show how previous generations devised creative ways of lending and borrowing long before credit cards. The exhibit also shows how the credit industry evolved over time. Though credit is not new, it is newly visible.... View Details
  • 28 Mar 2012
  • What Do You Think?

Are Factory Jobs Important to the Economy?

proportion such as 10 percent. Further, in terms of job quality, those employed in factory jobs generally are less safe, use more energy, and pollute more than those in services. With the decline in real wages in manufacturing, many... View Details
Keywords: by James Heskett; Manufacturing
  • Forthcoming
  • Article

The Stock Market and Bank Risk-Taking

By: David S. Scharfstein and Antonio Falato
We argue that stock market pressure to generate earnings encourages banks to increase risk. We measure risk using confidential supervisory ratings as well as financial information released in regulatory filings. We document that there is an increase in the risk-taking... View Details
Keywords: Stock Market; Financial Markets; Business Earnings; Banks and Banking; Risk and Uncertainty
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  • 18 May 2015
  • Research & Ideas

Advertisers Get Serious About Playing With Their Brands

governed by a set of rules, the rules of play, according to John A. Deighton, Harold M. Brierley Professor of Business Administration at Harvard Business School, and Leora Kornfeld, adjunct faculty, Schulich... View Details
Keywords: by Dina Gerdeman; Advertising
  • Web

A Chronicle of the China Trade. The Papers of Augustine Heard & Co., 1840-1877

Home Site map Map / Directions Search: General Information HBS Home About Annual Report Campus Commencement Dean Nohria Employment Give News New Construction Academic Programs Doctoral Programs Executive Education MBA Summer Venture in... View Details
  • September 2017 (Revised February 2018)
  • Case

Becton Dickinson: Global Health Strategy

By: Mark R. Kramer and Sarah Mehta
Becton, Dickinson and Company (BD) was a medical technology firm headquartered in Franklin Lakes, New Jersey, with 43,000 employees and 2016 revenues of $12.5 billion. For several years, the company had pursued developing products that created shared value, defined as... View Details
Keywords: Shared Value; Creating Shared Value; Odon Device; Medical Technology; Value Creation; Values and Beliefs; Philanthropy and Charitable Giving; Health; Health Care and Treatment; Health Testing and Trials; Emerging Markets; Social Issues; Competitive Strategy; Medical Devices and Supplies Industry; Africa; Asia; Middle East
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  • 03 Dec 2020
  • Research & Ideas

Cut Payroll Costs with Transparency, Fairness, and Compassion

Benioff has long espoused the need for a more equitable economic system and has stated that the current pandemic “is a tremendous opportunity for all CEOs and all businesses to really put their resources right out there and say, 'We're... View Details
Keywords: by Boris Groysberg and Sarah Abbott
  • 23 Apr 2020
  • Blog Post

Fireside Chats with Harvard Faculty: A COVID-19 Symposium

leading role in organizing the business community in the fight against COVID-19—will be the symposium’s keynote speaker. Perspectives on the COVID-19 Pandemic:  View Video Keynote Speaker Mr. Ken Chenault, CEO of View Details