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Show Results For
- All HBS Web
(6,145)
- People (20)
- News (813)
- Research (4,686)
- Events (2)
- Multimedia (5)
- Faculty Publications (3,893)
- March 2000 (Revised May 2001)
- Case
Jill Greenthal at Donaldson, Lufkin & Jenrette (A): The TCI/AT&T Deal
By: Ashish Nanda, Thomas J. DeLong and Sarah S. Khetani
Jill Greenthal, managing director at Donaldson, Lufkin & Jenrette, is leading her team of investment bankers to negotiate on behalf of Tele-Communications, Inc. (TCI) on a potential landmark deal with AT&T. Representing TCI in the negotiations is the culmination of... View Details
Keywords: Leadership; Negotiation Process; Service Delivery; Groups and Teams; Entrepreneurship; Negotiation Deal; Gender; Banking Industry; Banking Industry; Banking Industry
Nanda, Ashish, Thomas J. DeLong, and Sarah S. Khetani. "Jill Greenthal at Donaldson, Lufkin & Jenrette (A): The TCI/AT&T Deal." Harvard Business School Case 800-213, March 2000. (Revised May 2001.)
- Fast Answer
FIELD Global Immersion Resources: Peru
Where can I find country, industry and market information and news about Peru? Industry and market research Passport Useful for: consumer-related industry reports across a... View Details
- 01 Sep 2009
- News
A Student Plan Goes to Washington
of time and lack of knowledge. Their solution? Elevate board service to a profession by creating a nonprofit, public-private Corporate Governance College (CGC) to employ, train, and coordinate the placement of full-time professional... View Details
- 01 Jun 1997
- News
New Releases
satisfaction, and vice versa) constitute a service profit chain that can form the foundation for strategic service vision and help guide managers in their operations and marketing. The authors explain how... View Details
- 24 Feb 2022
- Blog Post
African American Student Union Spotlight on the Public Sector
translate their good intentions into action and tackle society’s most complex challenges with grace. Quintin Haynes (MBA 2023) Where is your hometown? Rockledge, Florida. What was your pre-MBA industry and role? NYC Department of Citywide... View Details
- 01 Apr 2001
- News
Beyond Accommodation
of household chores because I couldn’t see.” By his junior year at Purdue, where he studied industrial engineering, his vision loss was complete, and Gibbons finally needed a cane to get around and readers to help with his studies.... View Details
- 01 Dec 2022
- News
Road to Recovery
breathalyzer or a rapid saliva test. They also can use phone-based GPS to verify they have attended treatment appointments, and access information and coaching services via text, voice, and video. “The biggest barrier—and this sounds... View Details
- July 2001 (Revised February 2002)
- Case
Enspire Learning
An MBA student founds an e-education business and must decide which customers to target and which products/services to produce. View Details
Keywords: Customer Relationship Management; Internet and the Web; Service Delivery; Education; Business Startups; Planning; Web Services Industry; Web Services Industry
Hallowell, Roger H., Frank J Andrasco, Hans ten Cate, and Bjorn Billhardt. "Enspire Learning." Harvard Business School Case 802-001, July 2001. (Revised February 2002.)
- March 1999
- Case
Australia's Telstra Corporation (C): Operating in Never-Never Land
By: W. Earl Sasser, Carin-Isabel Knoop and Carlos A. A Gonzalez
Supplements the (A) case. View Details
Sasser, W. Earl, Carin-Isabel Knoop, and Carlos A. A Gonzalez. "Australia's Telstra Corporation (C): Operating in Never-Never Land." Harvard Business School Case 899-211, March 1999.
James W. Thompson
Though the firm JWT was incorporated in 1896, Thompson began revolutionizing the advertising industry in 1898. Seeing that women were becoming the primary household shoppers and that grouping magazines together as a unit would be more... View Details
Keywords: Services
- 08 Jul 2015
- What Do You Think?
Do Americans Work Too Much and Think About Work Too Little?
profits) don't generally rely on long hours. When is the last time you saw an investment banking firm, in an industry known for working its people mercilessly, near the top of the best place to work list? Consider insurer USAA, which... View Details
Robert A. Schoellhorn
Schoellhorn presided over ten years of record growth for Abbott Laboratories during a period when the industry was consolidating: often posting double digit increases in earnings and revenues. He diversified Abbott’s View Details
Keywords: Healthcare
- 07 Oct 2019
- Sharpening Your Skills
How Companies Can Make Up with (Very) Unhappy Customers
customer experience faces cutbacks, what services get chopped? Fix This! Why is it so Painful to Buy a New Car? Car-buying sends shivers up the backbones of American consumers, so why hasn’t the industry... View Details
- 01 Feb 1997
- News
New Releases
themselves. According to Regina Herzlinger, the School's Nancy R. McPherson Professor of Business Administration, those same forces are now at work on the country's largest service industry - health care. In... View Details
- February 2011
- Case
Chegg: Textbook Rental Takes Flight
By: Thomas R. Eisenmann, William A. Sahlman and Evan W. Richardson
In late 2010, Silicon Valley-based Chegg, the leading online college textbook rental company, is scaling rapidly. The case recounts Chegg's history from its origins as a distant competitor to Craigslist in college classified listings through a pivot into textbook... View Details
Keywords: Change Management; Higher Education; Entrepreneurship; Books; Growth and Development Strategy; Growth Management; Service Operations; Renting or Rental; Online Technology; Education Industry; Education Industry; California
Eisenmann, Thomas R., William A. Sahlman, and Evan W. Richardson. "Chegg: Textbook Rental Takes Flight." Harvard Business School Case 811-077, February 2011.
- 01 Jun 2002
- News
Up to the Challenge: Martin Gonzalez - Quiet Courage
member of Chile's national volleyball team, the trilingual Gonzalez had traveled widely, graduated from Catholic University in Santiago with a degree in industrial engineering, weathered a failed entrepreneurial venture, and worked in... View Details
- 01 Dec 2008
- News
Alumni Books
equity, and real estate. KFC in China: Secret Recipe for Success by Warren Liu (MBA ’81) (Wiley) Liu examines the major factors that catapulted KFC to the top of the Chinese restaurant- service industry in... View Details
- 01 Dec 2009
- News
Japan Research Center Names New Executive Director
In August, Nobuo Sato (MBA ’82) assumed his duties as executive director of the Japan Research Center (JRC) in Tokyo. Sato’s business career has spanned three decades, most recently encompassing fifteen years at Egon Zehnder International, where he launched the firm’s... View Details
Keywords: Finance
- 01 Mar 2003
- News
Inside the Revolution
humanity discovered how to use fire,” says Enriquez’s colleague, HBS associate professor Jonathan West. West, who had been researching the semiconductor industry for some ten years, came to the life sciences field rather recently.... View Details
- 01 Sep 2010
- News
Giving Back
It was in grade school that Jim Gibbons (MBA ’94) began to lose his sight due to macular degeneration, a retinal condition; by his junior year at Purdue, his vision loss was complete. Today, Gibbons is president and CEO of Goodwill View Details