Web Services Industry - Publications - Faculty & Research

25 Aug 2003
Research & Ideas

Why IT Does Matter

effectiveness has come the ability to do things truly differently. American Hospital Supply's distribution software and American Airlines' SABRE reservation system are examples of victories in past technologies. The firms were the first in their View Details

Keywords: by F. Warren McFarlan & Richard L. Nolan

January 2021 (Revised March 2022)
Case

Arçelik: From a Dealer Network to an Omnichannel Experience

By: Ayelet Israeli and Fares Khrais

Arçelik Turkey, the country’s market leader in household appliances, was at an omnichannel crossroads in January 2020. Arçelik was a B2B player utilizing a dealership network with an umbrella of brands and had one of the largest brick-and-mortar store networks in... View Details

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16 May 2005
Research & Ideas

Nonprofit Networking: The New Way to Grow

Whether their mission is to protect wildlife, help disabled people, or offer financial services in developing countries, nonprofit organizations often believe they need to grow big before they can achieve significant social impact. HBS... View Details

Keywords: by Martha Lagace

06 Sep 2004
Research & Ideas

The Innovator’s Battle Plan

technology so it could be useful to Western Union's most profitable real-time long-distance data customers. When an existing firm tries to insert a product or service with disruptive potential into its processes, what comes out the other... View Details

Keywords: by Clayton M. Christensen, Scott D. Anthony & Erik A. Roth

10 Oct 2011
Research & Ideas

Retailing Revolution: Category Killers on the Brink

migrate to the web for your category of goods (for example ALDI and Dollar General). There is an argument to be made that, for certain combinations of demographic groups and categories, Internet penetration will remain low, and therefore... View Details

Keywords: by Rajiv Lal & Jose B. Alvarez; Retail

01 Sep 2023
News

The Exchange: Where Ethics Meet Economics

ended up discriminating against particular groups of guests. That gives us fascinating insights about how something seemingly innocuous like web design has enormous potential to lead users in either a positive or negative direction. For... View Details

Keywords: Jen McFarland Flint; Data Processing, Hosting, and Related Services; Data Processing, Hosting, and Related Services

February 2014
Background Note

Raising Startup Capital

By: Jeffrey Bussgang

Entrepreneurs typically focus their full energies on business-building. But raising capital is a core part of building a valuable business. Developing expertise in raising capital is more than a necessary evil, it is a competitive weapon. Master it and you will be in a... View Details

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February 2024 (Revised December 2024)
Case

Best Buy Health: Enabling Care at Home

By: Robert S. Huckman, Rosabeth Moss Kanter, Antonio Moreno, Bradley Staats and Sarah Mehta

This case explores retailer Best Buy’s decision to enter health care. Best Buy Health aims to enable care at home across three prongs: consumer health, active aging, and virtual care. A key pillar of Best Buy Health's strategy is leveraging the Geek Squad—the company's... View Details

Keywords: Business Ventures; Health Care and Treatment; Innovation and Invention; Business Strategy; Market Entry and Exit; Service Delivery; Service Operations; Electronics Industry; Electronics Industry; Electronics Industry; United States; Minnesota

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05 Sep 2018
Research & Ideas

The Hidden Benefit of Giving Back to Open Source Software

that certain employees gain through contributing, says Nagle. His study suggests that contributing to crowdsourced digital or even physical “public goods” that benefit other firms or industries can enable companies to gain valuable... View Details

Keywords: by Kristen Senz; Computer

January 1999
Case

State Street Corporation: Leading with Information Technology (B)

By: Stephen P. Bradley and Kelley Porter

With Multi-currency HORIZON, a real-time multi-currency accounting system that replaced the traditional batch-oriented single-currency accounting system, successfully launched, State Street Corp. (State Street) began to focus on growing the scope of its business... View Details

Keywords: Accounting; Trends; Global Strategy; Growth and Development Strategy; Competitive Strategy; Information Technology; Value Creation; Financial Services Industry

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January 2024 (Revised August 2024)
Case

Silicon Valley Bank: Gone in 36 Hours

By: Jung Koo Kang, Krishna G. Palepu, Charles C.Y. Wang and David Lane

This case examines factors contributing to the collapse of Silicon Valley Bank (SVB) in March 2023, an event as unpredicted as it was quick. SVB funded nearly half of all U.S. venture-backed startups and at the end of 2022 held $173 billion in deposits, largely... View Details

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The Intersection of Public Relations and Photography | Baker Library | Bloomberg Center | Harvard Business School

Corporate Eye: Photography and the Rationalization of American Commercial Culture , 1884–1929 . “Businesses, especially manufacturing and communications industries at the forefront of both labor activism and welfare capitalism, responded... View Details

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Events - Private Capital Project

Lee (Global Head of Sustainable and Impact Investing, UBS Global Wealth Management), and Ben Roth (Assistant Professor, HBS), moderated by Brian Trelstad (Senior Lecturer, HBS and Partner, Bridges Fund Management) The State of the Indian Private Capital View Details

21 Feb 2005
Op-Ed

Is Business Management a Profession?

Frederick Taylor's application of scientific methods to the study of physical labor had begun to be extended to the organization of industry as well as to spheres such as higher education and government. While Taylorism was quickly... View Details

Keywords: by Rakesh Khurana, Nitin Nohria & Daniel Penrice

08 Nov 2016
First Look

November 8, 2016

contrasts the tradition-bound Old World wine industry with the market-oriented New World producers in the battle for the Chinese wine market in 2015. China’s wine consumption growth presented a large and fast-growing export target that... View Details

Keywords: Sean Silverthorne

17 Dec 2013
First Look

First Look: December 17

activity. Moreover, CDVC is likely to be in earlier-stage investments and in industries outside the venture capital mainstream that have lower probabilities of successful exit. Even after we control for this unattractive transaction mix,... View Details

Keywords: Carmen Nobel

August 2013 (Revised September 2015)
Case

Coursera

By: Ramon Casadesus-Masanell and Hyunjin Kim

By providing free and open-access online courses at a large scale, Massive Open Online Course (MOOC) platforms seek to innovate the business models of the traditional higher education industry. In a little over a year, Coursera had grown at a rapid rate to emerge as a... View Details

Keywords: Business Models; Strategy; Competition; Business Model; Internet and the Web; Higher Education; Competitive Advantage; Education Industry

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04 Oct 2022
What Do You Think?

Have Managers Underestimated the Need for Face-to-Face Contact?

large crowds. Have the changes in the underlying behaviors affecting many industries become so ingrained in employees, consumers, and everyday life that they will not revert to what they were before? The evidence is mixed. One can argue... View Details

Keywords: by James Heskett

Web

John H. McArthur | About

Springs Industries, Inc., Telsat Canada, Bell Canada, and Teradyne Inc. He was a founding board member of the Canada Development Investment Corporation and a member of the Task Force on the Future of the Canadian Financial Services... View Details

January 2021
Case

Anodot: Autonomous Business Monitoring

By: Antonio Moreno and Danielle Golan

Autonomous business monitoring platform Anodot leveraged machine learning to provide real-time alerts regarding business anomalies. Anodot’s solution was used in various industries in order to primarily monitor business health, such as revenue and payments, product... View Details

Keywords: Digital Platforms; Internet and the Web; Knowledge Sharing; Information Management; Sales; Value Creation; Product Positioning; Israel

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