Publications

Keywords: Colleges, Universities, and Professional Schools; Colleges, Universities, and Professional Schools; Colleges, Universities, and Professional Schools; Colleges, Universities, and Professional Schools; Colleges, Universities, and Professional Schools

01 Sep 2013
News

The New Rules of E-Commerce

One day in 2010 the CEO of Japanese e-commerce giant Rakuten announced that thousands of employees would soon conduct business in a tongue most of them knew nothing about:... View Details

Keywords: Sean Silverthorne; e-commerce; News, Library, Internet, and Other Services; News, Library, Internet, and Other Services; News, Library, Internet, and Other Services; News, Library, Internet, and Other Services

01 Dec 2005
News

Alumni Achievement Awards: Honorees and Victories

their turn to get into the game. Following are short profiles of this year’s recipients. Rahul Bajaj (MBA ’64) As chairman of Bajaj Auto Ltd., one of India’s foremost View Details

20 Jul 2021
Blog Post

Aisha Fatima Dozie is Igniting Confidence as the Founder of Bossy Cosmetics

that have ignited her confidence over the years. Now she is sharing that confidence boost with others by using 20 years of experience, a lot of grit, and a heart full View Details

01 Dec 1997
News

A Piece of the Action

able to greatly increase our knowledge of the region and develop a deep understanding of business practices that cut across functional boundaries, from finance to human... View Details

Keywords: Susan Young

15 Aug 2012
News

Shaping a Business and a Community

Keywords: Administration of Housing Programs, Urban Planning, and Community Development; Administration of Housing Programs, Urban Planning, and Community Development; Administration of Housing Programs, Urban Planning, and Community Development; Administration of Housing Programs, Urban Planning, and Community Development; Administration of Housing Programs, Urban Planning, and Community Development

March 2020 (Revised January 2023)
Case

Nadine Vogel: Transforming the Marketplace, Workplace, and Workforce for People with Disabilities

By: Lakshmi Ramarajan, Hannah Riley-Bowles and Michael Norris

In 2019, Nadine Vogel, founder and CEO of Springboard Consulting, a firm that worked with Fortune 500 companies on issues related to disability and their workforce, faced the decision of the best path forward to grow her small company. Should she build more and better... View Details

Keywords: Diversity; Entrepreneurship; Personal Development and Career; Decision Choices and Conditions; Growth and Development Strategy; Product Development; Market Entry and Exit; Consulting Industry; United States; Florida; New York (state, US)

14 Dec 2020
Blog Post

Our Top 5 Blog Posts of 2020

our Top 5 Blog Posts from 2020: 1. Best Practices for Creating a Successful, Virtual Internship In the wake of COVID-19, companies around the world quickly changed how they get work done, including planning... View Details

Keywords: All Industries

22 Apr 2015
Op-Ed

Reforming Greece: Myths and Truths

plus side of the ledger, tariff rates declined, leading to more competition and forcing Greek companies to compete internationally. Reducing bureaucracy also helped: time to... View Details

Keywords: by George Serafeim

28 Jul 2020
Research & Ideas

Racism and Digital Design: How Online Platforms Can Thwart Discrimination

Having uncovered the scope of discrimination taking place against Black guests and hosts on Airbnb, researcher Michael Luca and his colleagues put together a toolkit to aid... View Details

Keywords: by Kristen Senz; Travel; Entertainment & Recreation; Service

16 Sep 2019
Research & Ideas

Crowdsourcing Is Helping Hollywood Reduce the Risk of Movie-Making

aggregating a large number of independent guesses, even by inexpert and unknowledgeable sources, can produce surprisingly precise and successful outcomes. Even so, while some... View Details

Keywords: by Michael Blanding; Motion Pictures & Video

May 2011
Case

Baria Planning Solutions, Inc.: Fixing the Sales Process

By: Steven C. Wheelwright and William Schmidt

Baria Planning Solutions (BPS) is a consulting firm that specializes in using spend analysis to help companies identify savings through reduced procurement costs and improved supplier performance. Management is concerned about the disappointing performance of the sales... View Details

Keywords: Quantitative Analysis; Technology; Operations Management; Product Lines; Manufacturing; Capacity Planning; Production Planning; Production; Management Practices and Processes; Service Operations; Supply Chain Management; Salesforce Management; Planning; Consulting Industry; North and Central America

14 Dec 2018
Blog Post

The ABCs of Recruiting at HBS

First-year students participate in a Global Immersion at the end of the second semester. They travel all over the world participating in short-term consulting projects that add value to our global company... View Details

Keywords: All Industries

21 May 2020
Research & Ideas

Fighting the COVID Blues: Advice from Business Research

contributing negatively to my own curiosity and theirs,” she says. “Usually, the chaos or mess is not as big or loud as I envisioned it would get. And the joy that comes out of... View Details

Keywords: by Dina Gerdeman and Danielle Kost

January 2008 (Revised January 2008)
Case

Two Brattle Center: A Mental-Health Clinic in Search of a Viable Operating Model

By: Robert G. Eccles

Two Brattle Center (TBC) is a struggling for-profit private mental health clinic based in Harvard Square. Its founder, Dr. Joan Wheelis, is a nationally recognized practicing psychiatrist who has developed outpatient treatment programs based on Dialectical Behavior... View Details

Keywords: Business Model; For-Profit Firms; Decision Choices and Conditions; Financial Strategy; Health Care and Treatment; Health Disorders; Medical Specialties; Nonprofit Organizations; Emotions; Health Industry; United States

February 2016 (Revised March 2022)
Case

Express Scripts: Promoting Prescription Drug Home Delivery (B)

By: John Beshears, Patrick Rooney and Jenny Sanford

The pharmacy benefit manager (PBM) sector processes prescription drug claims on behalf of companies that offer a prescription drug benefit to their employees. This case follows Bob Nease, Chief Scientist at Express Scripts, as he considers methods to promote home... View Details

Keywords: Pharmaceuticals; Prescription Drugs; Pharmacy Benefit Manager; PBM; Healthcare; Behavioral Economics; Choice Architecture; Active Choice; Health Care and Treatment; Service Delivery; Decision Choices and Conditions; Order Taking and Fulfillment; Compensation and Benefits