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- All HBS Web
(5,530)
- People (2)
- News (1,577)
- Research (3,157)
- Events (17)
- Multimedia (123)
- Faculty Publications (1,863)
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- 08 Jul 2002
- What Do You Think?
Have We Carried the Concept of Alignment Too Far?
should have insured and enforced fairness and honest reporting." Many questions were raised about the level and form of compensation afforded U.S. business leaders today. Allen Roberts comments, "In sustainable, successful organizations, levels of pay come... View Details
Keywords: by James Heskett
- 07 Oct 2019
- Sharpening Your Skills
How Companies Can Make Up with (Very) Unhappy Customers
JetBlue employees and more than 130,000 customers whose flights were cancelled, delayed, or diverted. How did the airline make it right with customers and learn from its mistakes? The Hidden Cost of a Product Recall Product failures... View Details
- 19 Apr 2016
- First Look
April 19, 2016
employee learning into changes in individual and organization behavior or improved financial performance. Put simply, companies are not getting the return they expect on their investment in training and education. By investing in training... View Details
Keywords: Sean Silverthorne
- 20 Apr 2016
- Research & Ideas
When CEOs Become Activists
cancel company events that would have required customers or employees to travel to Indiana. And Apple CEO Tim Cook authored an op-ed in The Washington Post to oppose the legislation. The public outcry against the RFRA seemed to make an... View Details
- 15 Jun 2010
- First Look
First Look: June 15
case considers the challenges professional service firm employees face in terms of work-life issues. Purchase this case:http://cb.hbsp.harvard.edu/cb/product/410112-PDF-ENG Purchase this Supplement... View Details
Keywords: Martha Lagace
- 22 Mar 2010
- Research & Ideas
One Strategy: Aligning Planning and Execution
middle managers and line employees attempt to execute the explicit strategy. Unfortunately, these strategies often diverge. They are not aligned. And so the potential of the enterprise becomes unrealized. "Strategy therefore becomes... View Details
- 29 May 2014
- Research & Ideas
Research Symposium 2014
of Leadership and Management; Associate Professor Karthik Ramanna ; and Michael Porter, Bishop William Lawrence University Professor. Speaking Up Recognizing problems in the workplace is commonplace. Speaking up about those problems is less so. Why? Because View Details
- 24 Aug 2010
- First Look
First Look: August 24
The Role of Employee Proactivity Authors:A. M. Grant, F. Gino, and D. Hofmann Publication:Academy of Management Journal (forthcoming) Abstract Extraversion predicts leadership emergence and effectiveness, but do groups perform more... View Details
Keywords: Sean Silverthorne
- 10 Mar 2015
- First Look
First Look: March 10
their work best then nationally? Which business models were best positioned to drive that growth? What intellectual property arrangements would best enable it? And what role should the two city employees have, anyway, in scaling Citizens... View Details
Keywords: Carmen Nobel
- 09 May 2005
- Research & Ideas
Hold or Fold? Sizing Up Business Risk
option when they look at their financial returns and decide to share some of the wealth with their employees or their communities. That's what John Tu and David Sun did when they sold 80 percent of their company, Kingston Technologies, to... View Details
- 05 May 2003
- Research & Ideas
Sharing the Responsibility of Corporate Governance
little or no control over which companies the fund manager or plan fiduciary selects for the portfolio. Indeed, managers of pension funds subject to the Employee Retirement Income Security Act of 1974 (ERISA) may feel legally constrained... View Details
Keywords: by Carla Tishler
- 14 May 2001
- Research & Ideas
Are You Managing To a ‘T’? Time To Break With Tradition
recognized T-shaped management as a key to success and even fewer have enjoyed its benefits. So how do you successfully cultivate T-shaped managers and capitalize on the value they can create? Energy giant BP Amoco—a sprawling enterprise with over 100,000 View Details
Keywords: by Morten T. Hansen & Bolko Von Oetinger
- 27 Sep 2016
- First Look
September 27, 2016
turnover—the planned simultaneous exit of a large number of experienced employees and a similarly sized entry of new workers—on operational performance in the context of teaching hospitals. Specifically, we examine the impact of the... View Details
Keywords: Sean Silverthorne
- 29 Jul 2008
- First Look
First Look: July 29, 2008
communications in a modern organization. We analyze a dataset with millions of electronic mail messages, calendar meetings and teleconferences for many thousands of employees of a single, multidivisional firm during a three-month period... View Details
Keywords: Martha Lagace
- 10 Oct 2007
- First Look
First Look: First Look: October 10
array of the impacts that they generate (or can influence), from environmental conditions to employee health and safety to social conditions like the quality of public education. How can boards best organize themselves and act so as to... View Details
Keywords: Martha Lagace
- 14 Nov 2005
- Research & Ideas
How Can Start Ups Grow?
entrepreneurs everywhere. Sarah Jane Gilbert: How did you first become interested in studying growth in newly founded firms and young organizations? Mukti Khaire: Only one out of every ten newly founded firms in the United States grows to a size of more than ten View Details
- 12 Nov 2001
- Research & Ideas
Can Religion and Business Learn From Each Other?
well. Employee practices are notoriously discriminatory or conflict-avoiding [in a way] that can be very stressful on an employee. Businesspeople tend not to run away from those conflicts as quickly. They tend to be peacekeepers but not... View Details
Keywords: by Martha Lagace
- 26 May 2003
- Research & Ideas
What Your Competition is Telling You
employees is "a competitive world, in which you come to work every day just a little bit scared." Making The Pie Bigger If you're an independent operator and an industry giant like Wal-Mart or Barnes & Noble enters your... View Details
Keywords: by David Stauffer
- 31 Jul 2018
- First Look
New Research and Ideas, July 31, 2018
communicate with colleagues across the decentralized chain of independent outlets. Franchisees use the site to communicate with their employees and share ideas for improving sales. However, there are some concerns that the site is... View Details
Keywords: Dina Gerdeman
- July 2019
- Teaching Note
AT&T, Retraining, and the Workforce of Tomorrow
By: William R. Kerr and Carl Kreitzberg
A Teaching Note for the "AT&T, Retraining, and the Workforce of Tomorrow" case study (HBS#820-017). The case describes how AT&T designed and implemented a program to retrain 100,000 of its workers. The case first reviews the technological forces that compelled AT&T to... View Details
Keywords: AT＆T; Workforce; Future Of Work; Telecommunications; Unions; Technological Change; Layoffs; MOOCS; Strategic Planning; Employees; Training; Labor; Learning; Labor Unions; Technology Adoption; Talent and Talent Management; Transformation; Telecommunications Industry; Communications Industry; United States