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      • October 1993 (Revised September 1994)
      • Case

      Catalina Marketing Corp.

      By: David E. Bell, Walter J. Salmon and Dinny Starr
      Catalina Marketing is a very successful marketing service firm. Their current customers include major supermarket retailers and consumer products manufacturers nation-wide. Catalina provides a unique way for these clients to distribute coupons for their products via... View Details
      Keywords: Advertising; Information Management; Expansion; Product; Salesforce Management; Information Technology; Growth and Development Strategy; Customer Value and Value Chain; Advertising Industry
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      Bell, David E., Walter J. Salmon, and Dinny Starr. "Catalina Marketing Corp." Harvard Business School Case 594-026, October 1993. (Revised September 1994.)
      • fall 1993
      • Article

      Theory of Risk Capital in Financial Firms

      By: Robert C. Merton and André Perold
      Keywords: Theory; Risk and Uncertainty; Capital; Business Ventures; Financial Services Industry
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      Merton, Robert C., and André Perold. "Theory of Risk Capital in Financial Firms." Continental Bank Journal of Applied Corporate Finance 6, no. 3 (fall 1993): 16–32.
      • September 1993 (Revised June 1994)
      • Case

      Hewlett-Packard: Singapore (A)

      By: Dorothy A. Leonard
      In the over 20 years since Hewlett-Packard (HP) set up a manufacturing site in Singapore to produce calculators, HP has invested managerial talent and resources in developing its licensor into a technology development partner. The case details the growth of high-volume... View Details
      Keywords: Information Technology; Multinational Firms and Management; Market Entry and Exit; Competency and Skills; Research and Development; Cross-Cultural and Cross-Border Issues; Product Development; Computer Industry; Singapore
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      Leonard, Dorothy A. "Hewlett-Packard: Singapore (A)." Harvard Business School Case 694-035, September 1993. (Revised June 1994.)
      • September 1993 (Revised June 1994)
      • Supplement

      Hewlett-Packard: Singapore (B)

      By: Dorothy A. Leonard
      Discusses the printer Hewlett-Packard has developed. View Details
      Keywords: Risk and Uncertainty; Product Development; Research; Marketing; Market Entry and Exit; Computer Industry; Computer Industry; Singapore
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      Leonard, Dorothy A. "Hewlett-Packard: Singapore (B)." Harvard Business School Supplement 694-036, September 1993. (Revised June 1994.)
      • September 1993 (Revised June 1994)
      • Supplement

      Hewlett-Packard: Singapore (C)

      By: Dorothy A. Leonard
      Discusses the printer Hewlett-Packard has developed. View Details
      Keywords: Product Development; Computer Industry; Computer Industry; Singapore
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      Leonard, Dorothy A. "Hewlett-Packard: Singapore (C)." Harvard Business School Supplement 694-037, September 1993. (Revised June 1994.)
      • 1993
      • Chapter

      Lessons from the Thrift Crisis

      By: C. Y. Baldwin and B. C. Esty
      Keywords: Financial Crisis; Financial Services Industry
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      Baldwin, C. Y., and B. C. Esty. "Lessons from the Thrift Crisis." Chap. 2 in Financial Services: Perspectives and Challenges, edited by Samuel L. Hayes III, 35–64. Boston, MA: Harvard Business School Press, 1993.
      • 1993
      • Chapter

      Management of Risk Capital in Financial Firms

      By: Robert C. Merton and André Perold
      Keywords: Risk Management; Capital; Financial Institutions; Financial Services Industry
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      Merton, Robert C., and André Perold. "Management of Risk Capital in Financial Firms." In Financial Services: Perspectives and Challenges, edited by Samuel L. Hayes III, 215–245. Boston, MA: Harvard Business School Press, 1993.
      • 1993
      • Chapter

      Operation and Regulation in Financial Intermediation: A Functional Perspective

      By: Robert C. Merton
      Keywords: Financial Markets; Operations; Governing Rules, Regulations, and Reforms; Government and Politics; Financial Services Industry
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      Merton, Robert C. "Operation and Regulation in Financial Intermediation: A Functional Perspective." In Operation and Regulation of Financial Markets, edited by P. Englund. Stockholm: Ekonomiska rådet (Sweden), 1993.
      • 1993
      • Chapter

      Optimal Investment Strategies for University Endowment Funds

      By: Robert C. Merton
      Keywords: Investment Funds; Financial Strategy; Higher Education; Non-Governmental Organizations; Education Industry; Education Industry
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      Merton, Robert C. "Optimal Investment Strategies for University Endowment Funds." In Studies of Supply and Demand in Higher Education, edited by C. Clotfelter and M. Rothschild. Chicago: University of Chicago Press, 1993. (Chapter 21 in Continuous-Time Finance.)
      • August 1993 (Revised April 1997)
      • Case

      Southwest Airlines: 1993 (A)

      By: James L. Heskett and Roger H. Hallowell
      Southwest Airlines, the only major U.S. airline to be profitable in 1992, makes a decision as to which of two new cities to open, or to add a new long-haul route. Provides windows into Southwest's strategy, operations, marketing, and culture. View Details
      Keywords: Decisions; Cost Management; Profit; Marketing; Service Operations; Organizational Culture; Corporate Strategy; Expansion; Air Transportation Industry; United States
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      Heskett, James L., and Roger H. Hallowell. "Southwest Airlines: 1993 (A)." Harvard Business School Case 694-023, August 1993. (Revised April 1997.)
      • July 1993 (Revised May 1998)
      • Teaching Note

      The Transformation of IBM; The Transformation of IBM, Supplement TN

      By: David B. Yoffie
      Teaching Note for (9-391-073) and (9-792-105). View Details
      Keywords: Computer Industry
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      Yoffie, David B. "The Transformation of IBM; The Transformation of IBM, Supplement TN." Harvard Business School Teaching Note 394-036, July 1993. (Revised May 1998.)
      • July 1993
      • Teaching Note

      Acer Incorporated TN

      By: David B. Yoffie
      Teaching Note for (9-691-104). View Details
      Keywords: Computer Industry; Taiwan
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      Yoffie, David B. "Acer Incorporated TN." Harvard Business School Teaching Note 694-033, July 1993.
      • July 1993
      • Teaching Note

      Reshaping Apple Computer's Destiny 1992 TN

      By: David B. Yoffie
      Teaching Note for (9-393-011). View Details
      Keywords: Computer Industry; California
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      Yoffie, David B. "Reshaping Apple Computer's Destiny 1992 TN." Harvard Business School Teaching Note 394-037, July 1993.
      • July 1993 (Revised August 1994)
      • Case

      Laidlaw Environmental Services

      By: Richard H.K. Vietor
      Keywords: Green Technology Industry
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      Vietor, Richard H.K. "Laidlaw Environmental Services." Harvard Business School Case 794-016, July 1993. (Revised August 1994.)
      • June 1993 (Revised May 1995)
      • Teaching Note

      Roosevelt Financial Group, Inc. TN

      By: Mary E. Barth and Krishna G. Palepu
      Keywords: Finance; Financial Services Industry
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      Barth, Mary E., and Krishna G. Palepu. "Roosevelt Financial Group, Inc. TN." Harvard Business School Teaching Note 193-179, June 1993. (Revised May 1995.)
      • June 1993
      • Case

      General Dynamics and Computer Sciences Corporation: Outsourcing the IS Function (A) and (B) (Abridged)

      By: F. Warren McFarlan and Katherine N. Seger
      Describes the largest information systems outsourcing agreement in the industry from the perspectives of both companies involved in the deal. View Details
      Keywords: Restructuring; Transition; Job Cuts and Outsourcing; Contracts; Agreements and Arrangements; Business Strategy; Information Technology
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      McFarlan, F. Warren, and Katherine N. Seger. "General Dynamics and Computer Sciences Corporation: Outsourcing the IS Function (A) and (B) (Abridged)." Harvard Business School Case 193-178, June 1993.
      • June 1993
      • Case

      Laura Ashley (A): Creating a World Class Service Organization in Support of a Global Brand & Federal Express

      By: Shoshana Zuboff
      Keywords: Service Operations; Customer Focus and Relationships; Performance Effectiveness; Apparel and Accessories Industry
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      Zuboff, Shoshana. "Laura Ashley (A): Creating a World Class Service Organization in Support of a Global Brand & Federal Express." Harvard Business School Case 493-018, June 1993.
      • May 1993 (Revised July 1995)
      • Case

      Air Miles

      By: John A. Quelch
      The chairman and CEO of a U.K.-based frequent buyer travel award program is planning on launching in North America. Management must determine the marketing strategy to be used, specifically how the U.K. program should be altered, whether the U.S. and Canadian markets... View Details
      Keywords: Marketing Strategy; Service Delivery; Market Entry and Exit; Adaptation; Product Launch; Service Industry; Canada; United Kingdom; United States
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      Quelch, John A. "Air Miles." Harvard Business School Case 593-102, May 1993. (Revised July 1995.)
      • May 1993
      • Case

      Patient Transfusion Services Lab of Central Blood Bank

      By: James L. Heskett
      The vice president of the Lab and Clinical Services at Central Blood Bank is faced with the challenge of convincing a hospital to use economical shared patient transfusion testing services. View Details
      Keywords: Health Care and Treatment; Quality; Service Operations; Mathematical Methods; Customer Satisfaction; Health Industry
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      Heskett, James L. "Patient Transfusion Services Lab of Central Blood Bank." Harvard Business School Case 693-091, May 1993.
      • May 1993
      • Teaching Note

      Patient Transfusion Services Lab of Central Blood Bank TN

      By: James L. Heskett
      Teaching Note for (9-693-091). View Details
      Keywords: Health Industry
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      Heskett, James L. "Patient Transfusion Services Lab of Central Blood Bank TN." Harvard Business School Teaching Note 693-092, May 1993.
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