Filter Results:
(441)
Show Results For
- All HBS Web
(784)
- People (1)
- News (220)
- Research (441)
- Events (1)
- Multimedia (5)
- Faculty Publications (118)
Show Results For
- All HBS Web
(784)
- People (1)
- News (220)
- Research (441)
- Events (1)
- Multimedia (5)
- Faculty Publications (118)
Sort by
- 06 Jun 2008
- What Do You Think?
Why Don’t Managers Think Deeply?
colleagues, trained to admire and teach action, would walk away shaking their heads and asking each other, "Is he alright?" It is perhaps no coincidence that Tony often came up with some of the most profound insights at faculty... View Details
Keywords: by Jim Heskett
- 10 Sep 2001
- What Do You Think?
Do MBAs Need More Street Smarts?
addressing. The first is, just what are street smarts anyway? The contexts in which the term has come up seem to indicate that they include things like knowing how to close a sale, when to walk away from a deal, when to remain silent, and how to select winners as View Details
Keywords: by James Heskett
- 05 Nov 2021
- Op-Ed
Is the Business World Finally Ready for the Wisdom of Shibusawa?
stability. He put his lessons into practice and poured effort into communicating Lawson’s purpose to employees through training programs. When a massive earthquake and tsunami hit Japan in 2011, Niinami... View Details
- 05 Sep 2019
- Sharpening Your Skills
Making the Right Technical Hire
new engineers at once is not going to accelerate development overnight. Each time a new person comes on board, it’s disruptive to a team’s flow, and this is not just about training them. It disrupts the whole dynamic of the team. If... View Details
- 13 Jan 2021
- Research & Ideas
How 'Small C' Change Can Beat Large-Scale Rebuilding
installed four porcelain Buddha figures for inspiration at the club's training ground before starting in 2008. The Spanish superstar manager Pep Guardiola redesigned the playing philosophy to the successful “tiki-taka-style” as he started... View Details
- 25 Mar 2015
- HBS Case
Tate’s Digital Makeover Transforms the Traditional Museum
natural, conversational manner." One of the biggest challenges Stack and Burton faced was training Tate's hundreds of employees to produce digital content. They started with a dedicated digital crew,... View Details
- 04 Jul 2005
- What Do You Think?
How Can Business Schools Be Made More Relevant?
"professional" models? Or will it increasingly be achieved in the institutions created and run by large business enterprises to train not only their own employees but those of other organizations... View Details
Keywords: by James Heskett
- 13 Apr 2021
- Book
How Inclusive Managers Create Glass-Shattering Organizations
from them. Discourage exclusionary social activities, and make sure that teams don’t treat women as outliers or extraneous. Development. Assess how managers assign training and development opportunities, and ensure they use objective... View Details
Keywords: by Kristen Senz
- 06 Aug 2020
- Research & Ideas
Who Will Give You the Best Professional Guidance?
fees. My heuristic for these types of engagements is to assess whether they are performing a part-time role you’d otherwise fill with a full-time employee (FTE) if you could find them. These engagements should be time-boxed and outcomes... View Details
Keywords: by Julia B. Austin
- July 10, 2024
- Article
Designing a Successful Reskilling Program
In this article, written as a follow up to the award-winning “Reskilling in the Age of AI”, the authors report the results of a reskilling survey that they conducted with chief human resource officers from approximately 1,200 organizations in the U.S., along with... View Details
Tamayo, Jorge, Leila Doumi, Sagar Goel, Orsolya Kovács-Ondrejkovic, and Raffaella Sadun. "Designing a Successful Reskilling Program." Harvard Business Review (website) (July 10, 2024).
- 01 Dec 2020
- What Do You Think?
How Can We Get Companies to Invest More in Low-Wage Workers?
of particular interest: changing tax laws to incentivize Companies to spend more on labor versus machines. The study also suggests enacting an employee training tax credit similar to the federal tax credit... View Details
Keywords: by James Heskett
- January 2011 (Revised March 2011)
- Case
Development and Promotion at North Atlantic Hospital
By: Boris Groysberg, Lisa Leffert, Kerry Herman and Libby Williams
Dr. Elizabeth Harris, Chair of the Department of Anesthesiology (DA) at North Atlantic Hospital (NAH), faces several significant challenges. Staff satisfaction surveys confirmed her assessment that department faculty morale was low, the tenure and promotion system was... View Details
Keywords: Training; Employees; Retention; Performance Evaluation; Personal Development and Career; Motivation and Incentives; Health Industry
Groysberg, Boris, Lisa Leffert, Kerry Herman, and Libby Williams. "Development and Promotion at North Atlantic Hospital." Harvard Business School Case 411-018, January 2011. (Revised March 2011.)
- July 2019
- Teaching Note
AT&T, Retraining, and the Workforce of Tomorrow
By: William R. Kerr and Carl Kreitzberg
A Teaching Note for the "AT&T, Retraining, and the Workforce of Tomorrow" case study (HBS#820-017). The case describes how AT&T designed and implemented a program to retrain 100,000 of its workers. The case first reviews the technological forces that compelled AT&T to... View Details
Keywords: AT＆T; Workforce; Future Of Work; Telecommunications; Unions; Technological Change; Layoffs; MOOCS; Strategic Planning; Employees; Training; Labor; Learning; Labor Unions; Technology Adoption; Talent and Talent Management; Transformation; Telecommunications Industry; Communications Industry; United States
- 04 Nov 2002
- What Do You Think?
What’s Best for the Corporate Brain?
same time remain flexible enough to source new expertise and knowledge from outside the company." The planned termination of the lowest performing employees was characterized as a way "to forget things we no longer need to... View Details
Keywords: by James Heskett
- 14 Sep 2015
- Research & Ideas
Rewriting the Rules of Service Competition
“service trifecta” comprising: (1) extraordinary results and a high-quality experience for employees and customers alike, (2) high value (not necessarily low prices) to customers, and (3) relatively high returns (for the industry) to... View Details
- 27 Aug 2012
- Research & Ideas
Employee-Suggestion Programs That Work
Bumping up against accepted theories in process improvement, a new research paper from Harvard Business School questions the value of prioritizing problems identified by frontline employees. Citing a hospital safety improvement program based on View Details
Keywords: by Paul Guttry
- 06 Oct 2014
- Research & Ideas
Why Businesses Need a Language Strategy
technology or software people are trained in. People won't flinch to make sure that their employees have the right tools and technology. Language is no different. Q: How are talent evaluation methods driven... View Details
Keywords: Re: Tsedal Neeley
- 03 Feb 2020
- What Do You Think?
Can an Organization Have Too Much 'Rebel Talent'?
at its core, means engaged minds and hearts.” Does she have it right? What do you think? Original Column Can an Organization Have Too Much 'Rebel Talent'? In a recent book, Francesca Gino argues the value of staffing an organization with leaders and View Details
Keywords: by James Heskett
- 03 Aug 2016
- What Do You Think?
How Can We Hold the “Leadership Industry” Accountable?
training they provide, market pressures, corporate governance shortcomings, and even the nature of leadership itself. John led the charge by saying, “Having taught within business schools for 20 years, I’ve had instructors talk about... View Details
- 18 Apr 2007
- HBS Case
How Magazine Luiza Courts the Poor
Frei notes. Employee training relies on a management approach summed up by Luiza Helena as "assisted freedom," with a focus on self-development, open communication, and participation. For most... View Details