communication skills - Publications - Faculty & Research

24 Nov 2003
Research & Ideas

Boards and Corporate Governance: A Balanced Scorecard Approach

communicating the strategy, aligning the resources (financial and human) to achieve the strategy, and managing the execution of the strategy. · Board performance of core functions has not been stellar. The performance of many boards has... View Details

Keywords: Re: Robert S. Kaplan & Krishna G. Palepu

02 Apr 2001
Research & Ideas

Not All M&As Are Alike—and That Matters

acquired 62 companies, as it races to dominate the Internet server and communication equipment fields. From the target company's point of view, an acquisition is often desirable, since it takes a massive amount of money to build a... View Details

Keywords: by Joseph L. Bower

07 Jun 2021
Book

9 Tips from an Expert Fundraiser: Help Donors 'Invest in Their Passion'

readers of this book are what I call prospective community-level philanthropists. This covers everything from the neighborhood music school to the local community hospital. The recommendations become more complex with a trustee being more... View Details

Keywords: by Danielle Kost

25 Jul 2016
Research & Ideas

Who is to Blame for 'The Great Training Robbery'?

found six managerial barriers that hindered communication from lower levels getting to the top, among them ineffectiveness of the leadership team. “Unvarnished employee and stakeholder feedback is key in uncovering those barriers so that... View Details

Keywords: by Roberta Holland; Education

02 Jul 2013
First Look

First Look: July 2

from other religious groups. Download working paper: https://www.hbs.edu/faculty/Pages/item.aspx?num=45023 Is a VC Partnership Greater Than the Sum of Its Partners? By: Ewens, Michael, and Matthew Rhodes-Kropf Abstract—This paper investigates whether individual venture capitalists... View Details

Keywords: Anna Secino

29 Aug 2005
Research & Ideas

How Organizations Create Social Value

better focus on creating economic value by minimizing costs and maximizing efficiency. Companies can bring social value into alignment with their core competencies, improving motivation, loyalty, skill development, and even product... View Details

Keywords: by Manda Salls

27 Oct 2002
Research & Ideas

Want a Happy Customer? Coordinate Sales and Marketing

such topics as custom product or service programs for large customers, and coordinated communication messages for all dealers and end users can be specified. A major underlying point of contention will be the freedom for people in the... View Details

Keywords: by Benson Shapiro

10 Sep 2020
Research & Ideas

The COVID Two-Step for Leaders: Protect and Pivot

21 years. Nowitzki refined his skills by breaking them down into their component parts and focusing intently on the elements that needed improvement—not just practicing jump shots, but watching videos and breaking down the movements and... View Details

Keywords: by Boris Groysberg and Katherine Connolly Baden

February 2022 (Revised January 2024)
Supplement

Winning Business at Russell Reynolds (C)

By: Ethan Bernstein and Cara Mazzucco

In an effort to make compensation drive collaboration, Russell Reynolds Associates’ (RRA) CEO Clarke Murphy sought to re-engineer the bonus system for his executive search consultants in 2016. As his HR analytics guru, Kelly Smith, points out, that risks upsetting—and... View Details

Keywords: Restructuring; Talent and Talent Management; Compensation and Benefits; Growth and Development Strategy; Organizational Change and Adaptation; Organizational Culture; Performance Evaluation; Motivation and Incentives; Consulting Industry

Citation

Purchase

January 2024
Supplement

Winning Business at Russell Reynolds

By: Ethan Bernstein and Cara Mazzucco

In an effort to make compensation drive collaboration, Russell Reynolds Associates’ (RRA) CEO Clarke Murphy sought to re-engineer the bonus system for his executive search consultants in 2016. As his HR analytics guru, Kelly Smith, points out, that risks upsetting—and... View Details

Keywords: Restructuring; Talent and Talent Management; Compensation and Benefits; Growth and Development Strategy; Organizational Change and Adaptation; Organizational Culture; Performance Evaluation; Motivation and Incentives; Consulting Industry

Citation

Purchase

March 2022
Supplement

Winning Business at Russell Reynolds (B)

By: Ethan Bernstein and Cara Mazzucco

In an effort to make compensation drive collaboration, Russell Reynolds Associates’ (RRA) CEO Clarke Murphy sought to re-engineer the bonus system for his executive search consultants in 2016. As his HR analytics guru, Kelly Smith, points out, that risks upsetting–and... View Details

Citation

Purchase

14 Dec 1999
Research & Ideas

From Spare Change to Real Change: The Social Sector as a Beta Site for Business Innovation

Despite its long economic boom, America's social problems abound. To ensure future economic success, the country needs dramatic improvement in public schools, more highly skilled workers, jobs with a future for people coming off the... View Details

Keywords: by Rosabeth Moss Kanter

17 Feb 2015
HBS Case

HBS Cases: The Battle for San Francisco

MBAs who had graduated as recently as a year ago and as long as 30 years ago to a series of roundtables to discuss their perspectives on inequality and the tension between the community and technology firms and their employees. Far from... View Details

Keywords: by Michael Blanding; Technology

08 May 2020
Research & Ideas

We’ve Now Been Asking “What Do You Think?” for 20 Years

This month marks the twentieth anniversary of the beginning of my “What do you think?” column. The Working Knowledge website was the brainchild of a faculty and staff committee organized in 2000 by then Dean Kim Clark to communicate the... View Details

Keywords: by James Heskett

July 2019
Teaching Note

AT&T, Retraining, and the Workforce of Tomorrow

By: William R. Kerr and Carl Kreitzberg

A Teaching Note for the "AT&T, Retraining, and the Workforce of Tomorrow" case study (HBS#820-017). The case describes how AT&T designed and implemented a program to retrain 100,000 of its workers. The case first reviews the technological forces that compelled AT&T to... View Details

Citation

Purchase

May 2021
Article

Choice Architecture in Physician–patient Communication: A Mixed-methods Assessment of Physicians' Competency

By: J. Hart, K. Yadav, S. Szymanski, A. Summer, A. Tannenbaum, J. Zlatev, D. Daniels and S.D. Halpern

Background: Clinicians’ use of choice architecture, or how they present options, systematically influences the choices made by patients and their surrogate decision makers. However, clinicians may incompletely understand this influence.... View Details

Keywords: Choice Architecture; Health Care and Treatment; Interpersonal Communication; Decision Choices and Conditions; Competency and Skills

Citation

Find at Harvard

January 2022
Case

Tomorrow.io Goes to Space

By: Joshua Lev Krieger, Abhishek Nagaraj and James Barnett

This case study explores the evolution of Tomorrow.io, a weather forecasting technology company, as it pivoted toward building and launching space-based weather radar satellites. This strategic shift was driven by the company's ambition to overcome data limitations in... View Details

Keywords: Communication; Competency and Skills; Engineering; Globalization; Innovation and Invention; Performance; Information Technology; Aerospace Industry

Citation

Educators

Purchase

29 Jun 2009
Sharpening Your Skills

Sharpening Your Skills: Leading Change

Sharpening Your Skills dives into the HBS Working Knowledge archives to bring together articles on ways to improve your business skills. Questions To Be Answered: How do I build my business in this environment? What should leaders... View Details

Keywords: by Staff

September 2002
Background Note

Presence of Mind

By: Michael A. Wheeler

This case is reflection on the importance of acquiring presence of mind in negotiations. Using a variety of metaphors, the case explores different ways for negotiators to achieve this selfawareness. Athletes experience the phenomenon of "being in the zone," artists and... View Details

Keywords: Management Skills; Negotiation Tactics; Negotiation Style; Interpersonal Communication; Decision Making

Citation

Educators

Purchase