Publications

*Joined Harvard Faculty: 1991
Prior Faculty Appointments: Northwestern University, 1968-75;
University of Pittsburgh, 1975-91

*Doctoral Degree in Sociology Received from: The John Hopkins University;
MBA Degree Received from: The University of... View Details

Keywords: telecommunications; telecommunications; telecommunications; telecommunications; telecommunications; telecommunications; telecommunications; telecommunications; telecommunications; telecommunications; telecommunications; telecommunications; telecommunications; telecommunications; telecommunications

March 2016 (Revised May 2018)
Case

Reinventing Best Buy

By: John R. Wells and Gabriel Ellsworth

On March 1, 2017, Best Buy Company, Inc., North America’s largest retailer of consumer electronics and appliances, announced a third year of comparable-store sales increases and a 20.8% increase in domestic comparable online sales. These results were in marked contrast... View Details

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Patrick Mullane | About

portfolio. Before earning his MBA, Patrick served as a captain in a U.S. Air Force intelligence organization. He has also been an early employee of a technology startup, managed Kaplan Test Prep and Admissions’ Washington DC market, and worked for a View Details

Roberto Verganti

Roberto Verganti (rverganti@hbs.edu) is in the Technology and Operations Management Unit at Harvard Business School. He teaches Design Theory and Practice for the View Details

Keywords: telecommunications; telecommunications; telecommunications; telecommunications; telecommunications; telecommunications; telecommunications; telecommunications; telecommunications; telecommunications; telecommunications; telecommunications; telecommunications; telecommunications; telecommunications

Benson P. Shapiro

Benson P. Shapiro is a well-known authority on marketing strategy and sales management with particular interests in pricing, product line planning, and marketing organization. He is also the Malcolm P. McNair Professor of Marketing Emeritus at the Harvard Business... View Details

Louis T. Wells

Professor Louis T. Wells is the Herbert F. Johnson Professor of International Management at the Harvard Business School. He has served as consultant to governments of a number of developing countries, as well as to international organizations and private firms. His... View Details

Keywords: telecommunications; telecommunications; telecommunications

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Teacher Profiles - Case Method Project

High School Of Telecommunications Arts And Technology Brooklyn, NY NJ Medha Kirtane Ridgewood High School Ridgewood, NJ NY Mark Klarman Vanguard High School New York, NY DE Colbe Klein Salesianum School Wilmington, DE OH John Klingler... View Details

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Winners & Runners-Up | New Venture Competition

next generation optical test and measurement technology for the telecommunications market, utilizing a proprietary, patented optical process development by leading quantum researchers at Boston University. Social Enterprise Track, 2001... View Details

08 Mar 2004
Research & Ideas

Creating Value in Your Business Ecosystem

organizations. The keystone's importance to ecosystem health is such that, in many cases, its removal will lead to the catastrophic collapse of the entire system. For example, WorldCom's failure had negative repercussions for the entire ecosystem of suppliers of View Details

Keywords: by Marco Iansiti & Roy Levien

01 Apr 2013
Research & Ideas

First Minutes are Critical in New-Employee Orientation

The first few minutes of new employee orientation, if done right, can lead to happier and more productive workers and, ultimately, increased customer satisfaction. Unfortunately, a lot of companies do it wrong. In many firms, employee orientation focuses solely on... View Details

Keywords: by Carmen Nobel; Telecommunications; Telecommunications; Telecommunications

14 Sep 2018
Blog Post

10 Things I Learned During My First Month in the MS/MBA: Engineering Sciences Program

small group has its advantages Our first case was about Analytical Space Inc., a startup about space telecommunications founded by HBS alumni. During Orientation day, we went to visit the incubator where the startup operates. We had the... View Details

24 May 2018
Research & Ideas

Distance Still Matters in Business, Despite the Internet

Lalocracio Location has always been a vital resource in business. “Location, location, location,” as they say in real estate. But then along came the internet in the 1980s, and suddenly distance-related business costs collapsed for transactions, communications,... View Details

Keywords: by Sean Silverthorne; Telecommunications; Telecommunications; Telecommunications; Telecommunications; Telecommunications

December 2022 (Revised August 2023)
Case

Circles.Life at a Crossroads of Growth

By: Juan Alcácer and Adina Wong

In June 2022, the founders of Singapore mobile operator Circles.Life had a crucial decision to make. Circles.Life developed a new business model in mobile telecommunications—a digital telco—built around its proprietary operating system. After expanding its brand in... View Details

Keywords: Business Model; Decisions; Technological Innovation; Applications and Software; Business Strategy; Telecommunications Industry; Singapore

May 2018 (Revised December 2019)
Case

Apple Inc. in 2018

By: David B. Yoffie and Eric Baldwin

Many observers worried about what would happen to Apple when Steve Jobs died in 2011. But Apple had performed above everyone's expectations in Cook's six years as CEO. Apple's core business—the iPhone—continued to deliver spectacular results. In addition, Cook was... View Details

Keywords: Strategy; Information Technology; Competitive Strategy; Corporate Strategy; Technological Innovation; Competitive Advantage; Telecommunications Industry; Telecommunications Industry; Telecommunications Industry

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Tsedal Neeley | About

performance software systems, sales force and sales management development, and business flow analysis for telecommunication infrastructures. Tsedal is a recipient of the prestigious Charles M. Williams Award for Outstanding Teaching in... View Details

July 2023 (Revised May 2024)
Case

India Stack: Digital Public Infrastructure for All

By: Tarun Khanna, Anjali Raina and Rachna Chawla

Amitabh Kant, India Sherpa in the year of India's G20 Presidency, and Nandan Nilekani iconic tech entrepreneur wondered how to share India's model of digital public infrastructure to build social and economic inclusion. 'India Stack', the umbrella term for India's DPI... View Details

Keywords: Digital Transformation; Information Technology; Technology Adoption; Developing Countries and Economies; Economic Growth; Telecommunications Industry; Telecommunications Industry; Telecommunications Industry; Asia; South Asia; India

February 2015 (Revised August 2016)
Case

Nokia's Bridge Program: Redesigning Layoffs (A)

By: Sandra J. Sucher and Susan J. Winterberg

"Not another Bochum." Nokia Board Chairman Jorma Ollila was clear in the goals he set for the 2011 restructuring that Nokia's new CEO, Stephen Elop, had decided was necessary to address the dramatically changed competitive environment the company faced in smartphones... View Details

Keywords: Layoffs; Plant Closure; Outplacement; Shared Value; Business or Company Management; Job Cuts and Outsourcing; Restructuring; Employee Relationship Management; Telecommunications Industry

February 2021
Case

Apple: Privacy vs. Safety (A)

By: Henry McGee, Nien-hê Hsieh, Sarah McAra and Christian Godwin

In 2015, Apple CEO Tim Cook debuted the iPhone 6S with enhanced security measures that enflamed a debate on privacy and public safety around the world. The iPhone 6S, amid a heightened concern for privacy following the 2013 revelation of clandestine U.S. surveillance... View Details