Publications

*Joined Harvard Faculty: 1991
Prior Faculty Appointments: Northwestern University, 1968-75;
University of Pittsburgh, 1975-91

*Doctoral Degree in Sociology Received from: The John Hopkins University;
MBA Degree Received from: The University of... View Details

Keywords: telecommunications; telecommunications; telecommunications; telecommunications; telecommunications; telecommunications; telecommunications; telecommunications; telecommunications; telecommunications; telecommunications; telecommunications; telecommunications; telecommunications; telecommunications

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Patrick Mullane | About

portfolio. Before earning his MBA, Patrick served as a captain in a U.S. Air Force intelligence organization. He has also been an early employee of a technology startup, managed Kaplan Test Prep and Admissions’ Washington DC market, and worked for a View Details

March 2016 (Revised May 2018)
Case

Reinventing Best Buy

By: John R. Wells and Gabriel Ellsworth

On March 1, 2017, Best Buy Company, Inc., North America’s largest retailer of consumer electronics and appliances, announced a third year of comparable-store sales increases and a 20.8% increase in domestic comparable online sales. These results were in marked contrast... View Details

16 Mar 2009
Research & Ideas

When the Internet Runs Out of IP Addresses

The Internet is running out of room. Experts predict that in two or three years we will run out of Web addresses, so-called IP addresses, that can be assigned to new Internet-based sites and services. Each site is assigned a unique number based on the IPv4 standard.... View Details

Keywords: by Sean Silverthorne; Telecommunications

Roberto Verganti

Roberto Verganti (rverganti@hbs.edu) is in the Technology and Operations Management Unit at Harvard Business School. He teaches Design Theory and Practice for the View Details

Keywords: telecommunications; telecommunications; telecommunications; telecommunications; telecommunications; telecommunications; telecommunications; telecommunications; telecommunications; telecommunications; telecommunications; telecommunications; telecommunications; telecommunications; telecommunications

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Advisory Board - Entrepreneurship

Wildfire Communications, a telecommunications software venture backed by Matrix Partners and Greylock Management. From 1977 to 1994, Joe was a Vice President of Teradyne (NYSE/ automatic test equipment) and a member of its Management... View Details

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Thomas Murphy | Baker Library | Bloomberg Center | Harvard Business School

Transcript (PDF) Thomas “Tom” Murphy, HBS 1949, joined a small television station in upstate New York after graduating from HBS. Over several decades, and as a result of many brilliantly crafted deals, he gradually built the View Details

Benson P. Shapiro

Benson P. Shapiro is a well-known authority on marketing strategy and sales management with particular interests in pricing, product line planning, and marketing organization. He is also the Malcolm P. McNair Professor of Marketing Emeritus at the Harvard Business... View Details

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Teacher Profiles - Case Method Project

High School Of Telecommunications Arts And Technology Brooklyn, NY NJ Medha Kirtane Ridgewood High School Ridgewood, NJ NY Mark Klarman Vanguard High School New York, NY DE Colbe Klein Salesianum School Wilmington, DE OH John Klingler... View Details

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Winners & Runners-Up | New Venture Competition

next generation optical test and measurement technology for the telecommunications market, utilizing a proprietary, patented optical process development by leading quantum researchers at Boston University. Social Enterprise Track, 2001... View Details

01 Apr 2013
Research & Ideas

First Minutes are Critical in New-Employee Orientation

The first few minutes of new employee orientation, if done right, can lead to happier and more productive workers and, ultimately, increased customer satisfaction. Unfortunately, a lot of companies do it wrong. In many firms, employee orientation focuses solely on... View Details

Keywords: by Carmen Nobel; Telecommunications; Telecommunications; Telecommunications

14 Sep 2018
Blog Post

10 Things I Learned During My First Month in the MS/MBA: Engineering Sciences Program

small group has its advantages Our first case was about Analytical Space Inc., a startup about space telecommunications founded by HBS alumni. During Orientation day, we went to visit the incubator where the startup operates. We had the... View Details

08 Mar 2004
Research & Ideas

Creating Value in Your Business Ecosystem

organizations. The keystone's importance to ecosystem health is such that, in many cases, its removal will lead to the catastrophic collapse of the entire system. For example, WorldCom's failure had negative repercussions for the entire ecosystem of suppliers of View Details

Keywords: by Marco Iansiti & Roy Levien

Louis T. Wells

Professor Louis T. Wells is the Herbert F. Johnson Professor of International Management at the Harvard Business School. He has served as consultant to governments of a number of developing countries, as well as to international organizations and private firms. His... View Details

Keywords: telecommunications; telecommunications; telecommunications

24 May 2018
Research & Ideas

Distance Still Matters in Business, Despite the Internet

Lalocracio Location has always been a vital resource in business. “Location, location, location,” as they say in real estate. But then along came the internet in the 1980s, and suddenly distance-related business costs collapsed for transactions, communications,... View Details

Keywords: by Sean Silverthorne; Telecommunications; Telecommunications; Telecommunications; Telecommunications; Telecommunications

December 2022 (Revised August 2023)
Case

Circles.Life at a Crossroads of Growth

By: Juan Alcácer and Adina Wong

In June 2022, the founders of Singapore mobile operator Circles.Life had a crucial decision to make. Circles.Life developed a new business model in mobile telecommunications—a digital telco—built around its proprietary operating system. After expanding its brand in... View Details

Keywords: Business Model; Decisions; Technological Innovation; Applications and Software; Business Strategy; Telecommunications Industry; Singapore

July 2023 (Revised May 2024)
Case

India Stack: Digital Public Infrastructure for All

By: Tarun Khanna, Anjali Raina and Rachna Chawla

Amitabh Kant, India Sherpa in the year of India's G20 Presidency, and Nandan Nilekani iconic tech entrepreneur wondered how to share India's model of digital public infrastructure to build social and economic inclusion. 'India Stack', the umbrella term for India's DPI... View Details

Keywords: Digital Transformation; Information Technology; Technology Adoption; Developing Countries and Economies; Economic Growth; Telecommunications Industry; Telecommunications Industry; Telecommunications Industry; Asia; South Asia; India