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    Roberto Verganti

    Roberto Verganti (rverganti@hbs.edu) is in the Technology and Operations Management Unit at Harvard Business School. He teaches Design Theory and Practice for the View Details

    Keywords: telecommunications; telecommunications; telecommunications; telecommunications; telecommunications; telecommunications; telecommunications; telecommunications; telecommunications; telecommunications; telecommunications; telecommunications; telecommunications; telecommunications; telecommunications
    • March 2016 (Revised May 2018)
    • Case

    Reinventing Best Buy

    By: John R. Wells and Gabriel Ellsworth
    On March 1, 2017, Best Buy Company, Inc., North America’s largest retailer of consumer electronics and appliances, announced a third year of comparable-store sales increases and a 20.8% increase in domestic comparable online sales. These results were in marked contrast... View Details
    Keywords: Best Buy; Hubert Joly; Renew Blue; Showrooming; Webrooming; E-commerce; E-Commerce Strategy; Online Retail; Multichannel Retailing; Omnichannel; Marketplaces; Turnaround; Consumer Electronics; Consumer Electronics Accessories; Appliances; Stores-within-stores; Store Experience; Store Size; Store Pickup; Store Management; Delivery; Delivery Models; Amazon; Amazon.com; Pricing Strategy; Business Subsidiaries; Business Units; Business Growth and Maturation; Business Model; For-Profit Firms; Customer Focus and Relationships; Customer Satisfaction; Entertainment; Film Entertainment; Games, Gaming, and Gambling; Music Entertainment; Television Entertainment; Theater Entertainment; Price; Profit; Revenue; Geographic Scope; Multinational Firms and Management; Business History; Cost; Selection and Staffing; Reports; Technological Innovation; Job Cuts and Outsourcing; Human Capital; Leading Change; Business or Company Management; Goals and Objectives; Growth and Development; Growth and Development Strategy; Management Teams; Brands and Branding; Product Marketing; Consumer Behavior; Demand and Consumers; Media; Distribution; Order Taking and Fulfillment; Distribution Channels; Infrastructure; Product; Service Delivery; Service Operations; Organizational Change and Adaptation; Public Ownership; Problems and Challenges; Programs; Groups and Teams; Sales; Salesforce Management; Strategy; Adaptation; Business Strategy; Competition; Competitive Advantage; Competitive Strategy; Corporate Strategy; Expansion; Information Technology; Information Infrastructure; Information Technology; Internet and the Web; Mobile and Wireless Technology; Internet and the Web; Applications and Software; Internet and the Web; Mobile and Wireless Technology; Resource Allocation; Telecommunications Industry; Telecommunications Industry; Telecommunications Industry; Telecommunications Industry; Telecommunications Industry; Telecommunications Industry; Telecommunications Industry; Telecommunications Industry; Telecommunications Industry; United States; Minnesota; Minneapolis; Saint Paul; St. Paul
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    • Web

    Patrick Mullane | About

    portfolio. Before earning his MBA, Patrick served as a captain in a U.S. Air Force intelligence organization. He has also been an early employee of a technology startup, managed Kaplan Test Prep and Admissions’ Washington DC market, and worked for a View Details
    • 16 Mar 2009
    • Research & Ideas

    When the Internet Runs Out of IP Addresses

    The Internet is running out of room. Experts predict that in two or three years we will run out of Web addresses, so-called IP addresses, that can be assigned to new Internet-based sites and services. Each site is assigned a unique number based on the IPv4 standard.... View Details
    Keywords: by Sean Silverthorne; Telecommunications

      Benson P. Shapiro

      Benson P. Shapiro is a well-known authority on marketing strategy and sales management with particular interests in pricing, product line planning, and marketing organization. He is also the Malcolm P. McNair Professor of Marketing Emeritus at the Harvard Business... View Details

      Keywords: telecommunications; telecommunications; telecommunications; telecommunications; telecommunications; telecommunications; telecommunications; telecommunications; telecommunications; telecommunications; telecommunications; telecommunications; telecommunications; telecommunications; telecommunications; telecommunications; telecommunications; telecommunications; telecommunications; telecommunications; telecommunications; telecommunications; telecommunications; telecommunications; telecommunications; telecommunications; telecommunications; telecommunications
      • Web

      Teacher Profiles - Case Method Project

      High School Of Telecommunications Arts And Technology Brooklyn, NY NJ Medha Kirtane Ridgewood High School Ridgewood, NJ NY Mark Klarman Vanguard High School New York, NY DE Colbe Klein Salesianum School Wilmington, DE OH John Klingler... View Details
      • Web

      Advisory Board - Entrepreneurship

      Wildfire Communications, a telecommunications software venture backed by Matrix Partners and Greylock Management. From 1977 to 1994, Joe was a Vice President of Teradyne (NYSE/ automatic test equipment) and a member of its Management... View Details
      • Web

      Winners & Runners-Up | New Venture Competition

      next generation optical test and measurement technology for the telecommunications market, utilizing a proprietary, patented optical process development by leading quantum researchers at Boston University. Social Enterprise Track, 2001... View Details
      • May 2018 (Revised December 2019)
      • Case

      Apple Inc. in 2018

      By: David B. Yoffie and Eric Baldwin
      Many observers worried about what would happen to Apple when Steve Jobs died in 2011. But Apple had performed above everyone's expectations in Cook's six years as CEO. Apple's core business—the iPhone—continued to deliver spectacular results. In addition, Cook was... View Details
      Keywords: Strategy; Information Technology; Competitive Strategy; Corporate Strategy; Technological Innovation; Competitive Advantage; Telecommunications Industry; Telecommunications Industry; Telecommunications Industry
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      • 01 Apr 2013
      • Research & Ideas

      First Minutes are Critical in New-Employee Orientation

      The first few minutes of new employee orientation, if done right, can lead to happier and more productive workers and, ultimately, increased customer satisfaction. Unfortunately, a lot of companies do it wrong. In many firms, employee orientation focuses solely on... View Details
      Keywords: by Carmen Nobel; Telecommunications; Telecommunications; Telecommunications
      • December 2022 (Revised August 2023)
      • Case

      Circles.Life at a Crossroads of Growth

      By: Juan Alcácer and Adina Wong
      In June 2022, the founders of Singapore mobile operator Circles.Life had a crucial decision to make. Circles.Life developed a new business model in mobile telecommunications—a digital telco—built around its proprietary operating system. After expanding its brand in... View Details
      Keywords: Business Model; Decisions; Technological Innovation; Applications and Software; Business Strategy; Telecommunications Industry; Singapore
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      • 24 May 2018
      • Research & Ideas

      Distance Still Matters in Business, Despite the Internet

      Lalocracio Location has always been a vital resource in business. “Location, location, location,” as they say in real estate. But then along came the internet in the 1980s, and suddenly distance-related business costs collapsed for transactions, communications,... View Details
      Keywords: by Sean Silverthorne; Telecommunications; Telecommunications; Telecommunications; Telecommunications; Telecommunications
      • July 2023 (Revised May 2024)
      • Case

      India Stack: Digital Public Infrastructure for All

      By: Tarun Khanna, Anjali Raina and Rachna Chawla
      Amitabh Kant, India Sherpa in the year of India's G20 Presidency, and Nandan Nilekani iconic tech entrepreneur wondered how to share India's model of digital public infrastructure to build social and economic inclusion. 'India Stack', the umbrella term for India's DPI... View Details
      Keywords: Digital Transformation; Information Technology; Technology Adoption; Developing Countries and Economies; Economic Growth; Telecommunications Industry; Telecommunications Industry; Telecommunications Industry; Asia; South Asia; India
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      • 14 Sep 2018
      • Blog Post

      10 Things I Learned During My First Month in the MS/MBA: Engineering Sciences Program

      small group has its advantages Our first case was about Analytical Space Inc., a startup about space telecommunications founded by HBS alumni. During Orientation day, we went to visit the incubator where the startup operates. We had the... View Details
      • Web

      Tsedal Neeley | About

      performance software systems, sales force and sales management development, and business flow analysis for telecommunication infrastructures. Tsedal is a recipient of the prestigious Charles M. Williams Award for Outstanding Teaching in... View Details

        Louis T. Wells

        Professor Louis T. Wells is the Herbert F. Johnson Professor of International Management at the Harvard Business School. He has served as consultant to governments of a number of developing countries, as well as to international organizations and private firms. His... View Details

        Keywords: telecommunications; telecommunications; telecommunications
        • February 2015 (Revised August 2016)
        • Case

        Nokia's Bridge Program: Redesigning Layoffs (A)

        By: Sandra J. Sucher and Susan J. Winterberg
        "Not another Bochum." Nokia Board Chairman Jorma Ollila was clear in the goals he set for the 2011 restructuring that Nokia's new CEO, Stephen Elop, had decided was necessary to address the dramatically changed competitive environment the company faced in smartphones... View Details
        Keywords: Layoffs; Plant Closure; Outplacement; Shared Value; Business or Company Management; Job Cuts and Outsourcing; Restructuring; Employee Relationship Management; Telecommunications Industry
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        • 08 Mar 2004
        • Research & Ideas

        Creating Value in Your Business Ecosystem

        organizations. The keystone's importance to ecosystem health is such that, in many cases, its removal will lead to the catastrophic collapse of the entire system. For example, WorldCom's failure had negative repercussions for the entire ecosystem of suppliers of View Details
        Keywords: by Marco Iansiti & Roy Levien
        • February 2021
        • Case

        Apple: Privacy vs. Safety (A)

        By: Henry McGee, Nien-hê Hsieh, Sarah McAra and Christian Godwin
        In 2015, Apple CEO Tim Cook debuted the iPhone 6S with enhanced security measures that enflamed a debate on privacy and public safety around the world. The iPhone 6S, amid a heightened concern for privacy following the 2013 revelation of clandestine U.S. surveillance... View Details
        Keywords: Iphone; Encryption; Data Privacy; Customers; Customer Focus and Relationships; Decision Making; Ethics; Values and Beliefs; Globalized Firms and Management; Government and Politics; National Security; Law; Law Enforcement; Leadership; Markets; Safety; Social Issues; Corporate Social Responsibility and Impact; Civil Society or Community; Mobile and Wireless Technology; Telecommunications Industry; Telecommunications Industry; Telecommunications Industry; Telecommunications Industry; United States; China; Hong Kong
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        • 06 Jan 2020
        • Research & Ideas

        Motivate Your High Performers to Share Their Knowledge

        telecommunications company in which there was a greater than 50 percent difference in revenue-per-call between top-quartile and bottom-quartile employees. “There are common pitfalls that people face in the sales process,” says Stanton.... View Details
        Keywords: by Michael Blanding