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  • January 2025
  • Supplement

Go Mobile: Aligning District Managers and Store Teams (B)

By: Tatiana Sandino and Samuel Grad
In January 2025, Modi reflects on the past decade of Go Mobile and looks ahead to new growth strategies. View Details
Keywords: Employee Relationship Management; Mobile and Wireless Technology; Growth Management; Organizational Design; Organizational Structure; Salesforce Management; Motivation and Incentives; Management Practices and Processes; Growth and Development Strategy; Telecommunications Industry; India
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  • April 30, 2020
  • Article

Leading Your Team Past the Peak of a Crisis

By: Rosabeth M. Kanter
In the middle of a crisis, everything looks like a failure. But it’s possible to come out the other end with a strong company—and often with a plan for growth. Companies with a people-first culture can succeed by paying attention to three things: establishing clear... View Details
Keywords: Crisis Management; Organizational Culture; Corporate Accountability; Collaborative Innovation and Invention
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  • December 15, 2015
  • Article

Don't Turn Your Sales Team Loose Without a Strategy

By: Frank V. Cespedes and Steve Thompson
When formulating a strategy, markets and segments are typically important categories. But only customers buy. Hence, for most firms, de facto strategy and much resource allocation are the aggregate result of the deals their salespeople close. However, few firms clarify... View Details
Keywords: Strategy; Salesforce Management
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  • 11 Jan 2022
  • Cold Call Podcast

Can Entrepreneurs and Governments Team Up to Solve Big Problems?

Keywords: Re: Mitchell B. Weiss; Technology
  • 2009
  • Chapter

When and Why Prior Task Experience Fosters Team Creativity

By: F. Gino, G. Todorova, E. Miron-Spektor, L. Argote and J. Goncalo
Keywords: Experience and Expertise; Groups and Teams; Creativity
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  • 22 May 2008 - 25 May 2008
  • Lecture

Why Diversify: The Link Between Diversity and Team Innovativeness

By: C. Y. Cheng, D. Hsu, J. Martz and R. Y.J. Chua
Keywords: Diversity Characteristics; Innovation and Invention; Groups and Teams
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  • December 2020 (Revised March 2025)
  • Case

Responsive Working at PepsiCo UK (A): Designing a Turnaround

By: Amy C. Edmondson and Nancy Boghossian Staples
Facing a significant decline in revenues in 2016, David Gwilliam, Head of Transformation at PepsiCo UK introduced a new way of working (“Responsive Working”), which encompasses a set of work practices and some new team structures. The work practices comprise a set of 9... View Details
Keywords: SLAM Teams; Turnaround; Groups and Teams; Employees; Training; Decision Making; Planning; Performance Improvement; Consumer Products Industry; Manufacturing Industry; United Kingdom; Europe
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  • 1 Mar 2010
  • Conference Presentation

Language Mandates, Power & Emotions in Globally Distributed Teams

By: Tsedal Neeley
Keywords: Groups and Teams; Emotions; Power and Influence
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  • December 2013 (Revised November 2015)
  • Case

(Re)Building a Global Team: Tariq Khan at Tek

By: Tsedal Neeley
Tariq Khan arrived home after a nearly 16-hour meeting. He was grappling with whether to take the global sales and marketing team manager position that had been offered to him, and had spent the entire day with the senior leadership of his potential new team. He wanted... View Details
Keywords: Global Teams; Language; Personal Development and Career; Decision Making; Problems and Challenges
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  • Research Summary

Mapping temporal associations among conflict, participation, and changes in teams [Dissertation, data analysis]

This dissertation paper looks at how communication patterns in teams map on to moments of conflict, participation, and changes in the teams’ power structure. I use approximately 240 hours of meeting transcripts (analyzed in STATA, displaying speaking turns by speaker... View Details
  • 2013
  • Working Paper

We're Halfway There? Transitions and Creativity in Work Teams

By: Sujin Jang, Colin M. Fisher and J. Richard Hackman
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  • January 2020
  • Supplement

A Tough Call: SEAL Team Leader in Kandahar (B)

By: George A. Riedel
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  • 1 Feb 2010
  • Conference Presentation

Language Mandates, Power & Emotions in Globally Distributed Teams

By: Tsedal Neeley
Keywords: Groups and Teams; Power and Influence; Emotions
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  • November 15, 2019
  • Editorial

Getting Your Team to Do More Than Meet Deadlines

By: Laura M. Giurge, Charlotte Blank, Laurel Newman and A.V. Whillans
When it comes to our to-do lists, many of us prioritize checking off tasks that are easiest to complete or are due first, regardless of importance—a phenomenon that scholars describe as the “mere urgency” effect. This tendency becomes stronger the busier we are. But... View Details
Keywords: Employees; Time Management; Performance Improvement
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  • September 2019
  • Supplement

Measuring the Impact of GGO and its Regional Teams

By: Ranjay Gulati
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  • June 2019 (Revised February 2020)
  • Supplement

Eric Hawkins Leading Agile Teams @ Digitally-Born AppFolio (B)

By: Tsedal Neeley, Paul Leonardi and Michael Norris
Supplements the (A) case, HBS No. 419-066, and provides information about what happened after the (A) case ends. View Details
Keywords: Agile; Values; Vision; Corporate Culture; Leadership; Transformation; Organizational Culture; Values and Beliefs; Digital Transformation; Technology Industry; United States; California
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  • April 2012
  • Article

Teamwork on the Fly

By: Amy C. Edmondson
In a fast-paced and ever-changing business environment, traditional teams aren't always practical. Instead, companies increasingly employ teaming: gathering experts in temporary groups to solve problems they may be encountering for the first and only time. This... View Details
Keywords: Teaming; Cross-functional Integration; Organizational Learning; Groups and Teams; Experience and Expertise; Interpersonal Communication; Projects; Social and Collaborative Networks; Competency and Skills; Learning
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  • 24 Feb 2022
  • Other Presentation

The Fearless ICU

By: Amy C. Edmondson
The last 24 months have pushed ICU teams around the world to their limits. As we move forward, we need to heal and rebuild our critical care teams. Healthcare more than ever will require ICU teams to perform at the highest levels and to continuously innovate to deliver... View Details
Keywords: Psychological Safety; Teams; Critical Care; Health Care and Treatment; Groups and Teams; Performance Effectiveness
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  • 02 Aug 2012
  • Working Paper Summaries

The Rich Get Richer: Enabling Conditions for Knowledge Use in Organizational Work Teams

Keywords: by Melissa A. Valentine, Bradley R. Staats & Amy C. Edmondson
  • March 13, 2023
  • Article

Sales Teams Need to Stop Focusing on the Customer Funnel

By: Frank V. Cespedes
Understanding where customers are, how they navigate streams in your market, and how to interact with them in a given stream is now central to crafting a good customer experience, and that has implications. Among other things, companies need to shift from thinking... View Details
Keywords: Customer Experience; Customer Value and Value Chain; Customer Relationship Management; Consumer Behavior
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