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      • 2015
      • Chapter

      Staying the Same While Changing: Organizational Identity in the Face of Environmental Challenges

      By: Mary Ann Glynn, Christi Lockwood and Ryan Raffaelli
      We explore the role of organizational identity in the adoption of new sustainability practices, focusing on how identity functions as a driver of (or sometimes a drag on) adoption. Drawing on illustrations from the U.S. hotel industry, we examine how sustainability... View Details
      Keywords: Organizational Change and Adaptation; Mission and Purpose; Organizational Culture; Environmental Sustainability; Adoption; Accommodations Industry; United States
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      Glynn, Mary Ann, Christi Lockwood, and Ryan Raffaelli. "Staying the Same While Changing: Organizational Identity in the Face of Environmental Challenges." In Leading Sustainable Change: An Organizational Perspective, edited by Rebecca Henderson, Ranjay Gulati, and Michael Tushman. Oxford University Press, 2015.
      • January 2015 (Revised January 2018)
      • Technical Note

      Note on Comparative Capitalism

      By: Clayton S. Rose and Rebecca Henderson
      This note draws on academic work, as well as social and economic data across several countries, to provide a basic understanding of some of the differences among capitalist systems. It begins with a description of the system of capitalism, and characteristics that to a... View Details
      Keywords: Capitalism; Global; Economic Systems; Global Range; Japan; Germany; China; United States; Sweden
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      Rose, Clayton S., and Rebecca Henderson. "Note on Comparative Capitalism." Harvard Business School Technical Note 315-077, January 2015. (Revised January 2018.)
      • December 2014 (Revised May 2019)
      • Case

      Bhutan: Governing for Happiness

      By: Sophus A. Reinert, Thomas Humphrey and Benjamin Safran
      Unique among the world’s countries, the Himalayan Kingdom of Bhutan had abandoned the traditional policy goal of increasing Gross Domestic Product (GDP) in favor of pursuing Gross National Happiness (GNH). Famously, Bhutan ranked highly on lists of the happiest... View Details
      Keywords: Happiness; Economic Growth; Governance; Cost vs Benefits; Bhutan
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      Reinert, Sophus A., Thomas Humphrey, and Benjamin Safran. "Bhutan: Governing for Happiness." Harvard Business School Case 715-024, December 2014. (Revised May 2019.)
      • 2014
      • Other Teaching and Training Material

      Marketing Reading: Creating Customer Value

      By: Sunil Gupta
      This Reading explores how firms can create value for their customers. The goal of any business is to delight customers by understanding its customers' needs and to provide products and services to meet those needs. As a result, it is critical to understand what... View Details
      Keywords: Consumer Behavior; Consumer Marketing; Customer Experience; Network Effects; Service Profit Chain; Total Customer Value
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      Gupta, Sunil. "Marketing Reading: Creating Customer Value." Core Curriculum Readings Series. Boston: Harvard Business Publishing 8176, 2014.
      • 2014
      • Working Paper

      Entrepreneurship and Business Groups: An Evolutionary Perspective on the Growth of the Koç Group in Turkey

      By: Asli M. Coplan and Geoffrey Jones
      This working paper examines the origins and development of the Koç Group, which grew to be the largest business group in Turkey. This enterprise was an important actor in the emergence of modern business enterprise in the new state of the Republic of Turkey from the... View Details
      Keywords: Business Groups; Turkey; Entrepreneurship In Emerging Markets; Entrepreneurship; History; Government and Politics; Auto Industry; Banking Industry; Electronics Industry; Middle East; Europe
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      Coplan, Asli M., and Geoffrey Jones. "Entrepreneurship and Business Groups: An Evolutionary Perspective on the Growth of the Koç Group in Turkey." Harvard Business School Working Paper, No. 15-035, November 2014.
      • October 2014 (Revised July 2015)
      • Case

      Indus Towers: From Infancy to Maturity

      By: Ranjay Gulati, Maxim Sytch and Rachna Tahilyani
      Indus Towers, the world's largest telecom tower company, is a joint venture between three telecom rivals in India. These rivals—Bharti Airtel, Vodafone India, and Idea Cellular—combined their telecom towers to provide "shared telecom infrastructure" to wireless telecom... View Details
      Keywords: Decisions; Judgments; Customer Focus and Relationships; Management; Information Technology; Mobile and Wireless Technology; Information Infrastructure; Telecommunications Industry; India
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      Gulati, Ranjay, Maxim Sytch, and Rachna Tahilyani. "Indus Towers: From Infancy to Maturity." Harvard Business School Case 415-005, October 2014. (Revised July 2015.)
      • Winter 2014
      • Article

      Retail Inventory: Managing the Canary in the Coal Mine!

      By: Vishal Gaur, Saravanan Kesavan and Ananth Raman
      Retail inventory is a statistic that is closely watched by retailers as well as their investors, lenders, and suppliers. Retailers not only benefit from inventory, but also bear the cost of excess inventory. Investors, lenders, and suppliers interpret this statistic... View Details
      Keywords: Financial Condition; Retail Industry
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      Gaur, Vishal, Saravanan Kesavan, and Ananth Raman. "Retail Inventory: Managing the Canary in the Coal Mine!" California Management Review 56, no. 2 (Winter 2014): 55–76.
      • September 2014
      • Article

      Metropolitan Blueprints of Colonial Taxation? Lessons from Fiscal Capacity Building in British and French Africa, 1880-1940

      By: Ewout Frankema and Marlous van Waijenburg
      The historical and social science literature is divided about the importance of metropolitan blueprints of colonial rule for the development of colonial states. We exploit historical records of colonial state finances to explore the importance of metropolitan identity... View Details
      Keywords: Colonial Administration; Quantitative Sources; Governance; Money; Taxation; Trade; History; Africa
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      Frankema, Ewout, and Marlous van Waijenburg. "Metropolitan Blueprints of Colonial Taxation? Lessons from Fiscal Capacity Building in British and French Africa, 1880-1940." Journal of African History 55, no. 3 (September 2014): 371–400.
      • July 2014
      • Case

      Venture Capital at the Harvard Management Company in Historical Perspective

      By: Felda Hardymon, Tom Nicholas and Vasiliki Fouka
      The compromise between capital preservation and growth has always been central to the performance of the Harvard endowment. Setting an institutional structure for effectively governing this compromise became especially important when the Harvard Management Company... View Details
      Keywords: Venture Capital; Financial Management; Asset Management; Higher Education; Investment; Financial Services Industry; Education Industry; Cambridge
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      Hardymon, Felda, Tom Nicholas, and Vasiliki Fouka. "Venture Capital at the Harvard Management Company in Historical Perspective." Harvard Business School Case 815-047, July 2014.
      • 2014
      • Chapter

      Promoting Corporate Sustainability through Integrated Reporting: The Role of Investment Fiduciaries and the Responsibilities of the Corporate Board

      By: Robert G. Eccles, J. Herron and George Serafeim
      This book is a comprehensive reference work exploring recent changes and future trends in the principles that govern institutional investors and fiduciaries. A wide range of contributors offer new perspectives on dynamics that drive the current emphasis on short-term... View Details
      Keywords: Governance; Integrated Corporate Reporting; Institutional Investing; Financial Services Industry
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      Eccles, Robert G., J. Herron, and George Serafeim. "Promoting Corporate Sustainability through Integrated Reporting: The Role of Investment Fiduciaries and the Responsibilities of the Corporate Board." Chap. 31 in Cambridge Handbook of Institutional Investment and Fiduciary Duty, edited by James P. Hawley, Andreas G.F. Hoepner, Keith L. Johnson, Joakim Sandberg, and Edward J. Waitzer, 403–415. Cambridge University Press, 2014.
      • July–August 2014
      • Article

      Sustainability in the Boardroom: Lessons from Nike's Playbook

      By: Lynn S. Paine
      One surprising role of Nike's corporate responsibility committee is to provide support for innovation. More and more companies recognize the importance of corporate responsibility to their long-term success—and yet the matter gets short shrift in most boardrooms,... View Details
      Keywords: Corporate Governance; Corporate Accountability; Globalized Firms and Management; Corporate Social Responsibility and Impact; Environmental Sustainability; Apparel and Accessories Industry; Sports Industry
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      Paine, Lynn S. "Sustainability in the Boardroom: Lessons from Nike's Playbook." Harvard Business Review 92, nos. 7/8 (July–August 2014): 87–94.
      • 2014
      • Chapter

      Too Big To Trust? Managing Stakeholder Trust in Business in the Post-Bail-Out Economy

      By: Deepak Malhotra
      This chapter considers the aftermath of the financial crisis of 2008, and specifically the subsequent “bail-out” of the large financial institutions by the American government, from the perspective of trust in the post-bail-out economy. The author considers the impacts... View Details
      Keywords: Trust; Business and Stakeholder Relations; Government and Politics; Financial Crisis
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      Malhotra, Deepak. "Too Big To Trust? Managing Stakeholder Trust in Business in the Post-Bail-Out Economy." Chap. 3 in Public Trust in Business, edited by Jared D. Harris, Brian Moriarty, and Andrew C. Wicks, 51–85. Cambridge University Press, 2014.
      • June 2014
      • Technical Note

      A Note on Seeking, Receiving, and Giving Advice

      By: David A. Garvin and Joshua D. Margolis
      This note examines the processes of seeking, receiving, and giving advice by drawing on both academic research and the lessons of skilled practitioners. It begins with a discussion of the potential benefits and costs of advice-seeking and advice-giving. The note then... View Details
      Keywords: Advice Taking; Coaching; Decision-making; Leadership; Interpersonal Communication; Personal Development and Career; Management Skills
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      Garvin, David A., and Joshua D. Margolis. "A Note on Seeking, Receiving, and Giving Advice." Harvard Business School Technical Note 314-071, June 2014.
      • June 2014
      • Supplement

      Merrimack Pharmaceuticals, Inc. (B)

      By: Amy C. Edmondson, Bethany Gerstein and Melissa Valentine
      In 2006, the leadership team at Merrimack Pharmaceuticals, Inc. had to decide whether to keep its R&D organization in functional departments or restructure it into interdisciplinary teams. This case follows the outcomes of this decision from 2006 to mid-2014, and... View Details
      Keywords: Organizational Design; Groups and Teams; Collaborative Innovation and Invention; Research and Development; Biotechnology Industry; Pharmaceutical Industry
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      Edmondson, Amy C., Bethany Gerstein, and Melissa Valentine. "Merrimack Pharmaceuticals, Inc. (B)." Harvard Business School Supplement 614-083, June 2014.
      • 2014
      • Other Teaching and Training Material

      Marketing Reading: Sales Force Design and Management

      By: Doug J. Chung and Das Narayandas
      This Core Curriculum Reading introduces students to (1) the importance of sales force design in implementing organizational strategy, and (2) the role of sales force management in linking structures and processes to behaviors. The material combines theoretical... View Details
      Keywords: Sales Budget; Sales Compensation; Sales Cycle; Sales Force Management; Sales Forces; Sales Management; Sales Operations; Sales Organization; Sales Planning; Sales Strategy
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      Chung, Doug J., and Das Narayandas. "Marketing Reading: Sales Force Design and Management." Core Curriculum Readings Series. Boston: Harvard Business Publishing 8213, 2014.
      • 2014
      • Other Teaching and Training Material

      Strategy Reading: Introduction to Strategy

      By: Ramon Casadesus-Masanell
      "Introduction to Strategy" provides a comprehensive overview of the strategy discipline and introduces the building blocks of strategy by providing overviews of fundamental conceptual frameworks. Students will learn how firms decide where to compete by exploring the... View Details
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      Casadesus-Masanell, Ramon. "Strategy Reading: Introduction to Strategy." Core Curriculum Readings Series. Boston: Harvard Business Publishing 8097, 2014.
      • 2014
      • Chapter

      Can For-Profit Corporations Be Good Citizens? Perspectives from Four Business Leaders

      By: Nien-he Hsieh
      This chapter serves an epilogue, turning to ask practitioners how they would answer the question, "Can for-profit corporations be good citizens?" In reflecting on their answers, the chapter puts forward an account that grounds the purpose and responsibilities of... View Details
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      Hsieh, Nien-he. "Can For-Profit Corporations Be Good Citizens? Perspectives from Four Business Leaders." Chap. 16 in Corporations and Citizenship, edited by Greg Urban. Philadelphia: University of Pennsylvania Press, 2014.
      • May 2014
      • Article

      Cynicism in Negotiation: When Communication Increases Buyers' Skepticism

      By: Eyal Ert, Stephanie J. Creary and Max H. Bazerman
      The economic literature on negotiation shows that strategic concerns can be a barrier to agreement, even when the buyer values the good more than the seller. Yet behavioral research demonstrates that human interaction can overcome these strategic concerns through... View Details
      Keywords: Trust; Information Asymmetry; Perspective Taking; Reactive Devaluation
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      Ert, Eyal, Stephanie J. Creary, and Max H. Bazerman. "Cynicism in Negotiation: When Communication Increases Buyers' Skepticism." Judgment and Decision Making 9, no. 3 (May 2014): 191–199.
      • March 2014 (Revised March 2018)
      • Case

      Red Bull (A)

      By: Eric Van den Steen and Carin-Isabel Knoop
      Despite facing giants like Coke, Pepsi, and Budweiser—with obvious potential sources of competitive advantage—Red Bull had established itself as the U.S. market leader in energy drinks. By 2008, however, Red Bull's dominance was challenged as Monster drinks surpassed... View Details
      Keywords: Judo Strategy; Judo Economics; Sustainable Competitive Advantage; Imitation; Strategy; Competitive Strategy; Competitive Advantage; Market Entry and Exit; Food and Beverage Industry; United States
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      Van den Steen, Eric, and Carin-Isabel Knoop. "Red Bull (A)." Harvard Business School Case 714-401, March 2014. (Revised March 2018.)
      • March 2014 (Revised September 2014)
      • Supplement

      Cancer Treatment Centers of America® (B)

      By: Regina E. Herzlinger and Natalie Kindred
      This case, a follow-up to Cancer Treatment Centers of America (A), HBS No. 313-012, begins with the debate over New Hampshire's certificate-of-need (CON) law, which restricts hospital expansion. This debate ignited significant public criticism of Cancer Treatment... View Details
      Keywords: Cancer; Cancer Treatment; Accountability; Outcomes; Outcomes Reporting; Outcomes Measurement; Survival; For-profit Hospitals; Health Care; Healthcare; Hospital; Certificate Of Need; Health Care and Treatment; Outcome or Result; Corporate Accountability; Policy; Health Industry; United States
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      Herzlinger, Regina E., and Natalie Kindred. "Cancer Treatment Centers of America® (B)." Harvard Business School Supplement 314-003, March 2014. (Revised September 2014.)
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