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    Samantha Smith

    Samantha is a PhD student in the Micro-OB PhD program at Harvard Business School. She received an A.B. in Psychology with minors in Neuroscience and Cognitive Science from Princeton University in 2019. She then spent two years working as a... View Details

    • 18 Mar 2021
    • News

    With More People Working from Home, Valuable Connections Lost

    • October 2014 (Revised January 2016)
    • Case

    IDEO: Human-Centered Service Design

    By: Ryan W. Buell and Andrew Otazo
    The case describes IDEO, one of the world's leading design firms, and its human-centered innovation culture and processes. It is an example of what managers can do to make their own organizations more innovative. In reaction to a rapidly changing competitive landscape,... View Details
    Keywords: Design Thinking; Innovation; Service Management; Service; Design; Service Delivery; Innovation and Management; Entertainment and Recreation Industry; Peru
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      Paula C. Rettl

      Paula Rettl is an Assistant Professor in the Business, Government, and International Economy Unit at Harvard Business School. Her primary areas of expertise are comparative politics, political economy and political behavior, with a focus on Latin America and... View Details

      • 2009
      • Working Paper

      Taking a 'Deep Dive': What Only a Top Leader Can Do

      By: Howard H. Yu and Joseph L. Bower
      Unlike most historical accounts of strategic change inside large firms, empirical research on strategic management rarely uses the day-to-day behaviors of top executives as the unit of analysis. By examining the resource allocation process closely, we introduce the... View Details
      Keywords: Leading Change; Management Practices and Processes; Resource Allocation; Business Processes; Organizational Change and Adaptation; Organizational Culture; Organizational Structure
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      • December 2022
      • Article

      The Rise of People Analytics and the Future of Organizational Research

      By: Jeff Polzer
      Organizations are transforming as they adopt new technologies and use new sources of data, changing the experiences of employees and pushing organizational researchers to respond. As employees perform their daily activities, they generate vast digital data. These data,... View Details
      Keywords: Organizational Change and Adaptation; Analytics and Data Science; Technology Adoption; Employees
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      • April 2022
      • Supplement

      Mastercard Labs (B)

      By: Linda A. Hill, Sunil Gupta, Emily Tedards and Julia Kelley
      When Ajaypal (Ajay) Banga became the CEO of Mastercard in 2010, digital technologies were on the rise, and innovation needed to become a strategic imperative at the company. Banga tasked Garry Lyons, who had joined Mastercard through the 2009 acquisition of Orbiscom,... View Details
      Keywords: Organizational Behavior; Culture; Transformation; Organizational Culture; Culture Change; Organizational Adaptation; Organizational Effectiveness; Alignment; Leadership; Leadership Development; Innovation; Innovation Ecosystems; Diversity; Collaboration; Co-creation; Learning Organizations; Empowerment; Ecosystem; Agility; Prototype; Experiment; Partnerships; Operating Model; Risk Management; Digital Transformation; Metrics; Payments; Financial Industry; Financial Inclusion; Ambidexterity; Corporate Innovation; Innovation Lab; Accelerator; Start-up; Fintech
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        Thomas W. Graeber

        Thomas Graeber is an Assistant Professor of Business Administration in the Negotiation, Organizations & Markets Unit at Harvard Business School. He teaches Negotiations in the MBA elective curriculum.

        As an empirical behavioral and experimental... View Details

        • 25 Aug 2016
        • News

        What's Old is New Again

          Brian J. Hall

          Brian J. Hall is the Albert H. Gordon Professor of Business Administration at Harvard Business School. He served as the Unit Head for the Negotiation, Organizations and Markets (NOM) Unit for 14 years. Previously, he was an assistant professor of economics in the... View Details

          Keywords: accounting industry; consulting; consumer products; executive search; financial services; high technology; investment banking industry; management consulting; private equity (LBO funds); restaurant; sports; venture capital industry
          • 2016
          • Chapter

          How Moral Flexibility Constrains Our Moral Compass

          By: F. Gino
          Cheating, fraud, deception, uncooperative actions, and many other forms of unethical behavior are among the greatest personal and societal challenges of our time. While the media commonly focuses on the most sensational scams (e.g., Enron, Bernard Madoff), less... View Details
          Keywords: Moral Sensibility; Behavior; Organizations; Attitudes
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          • 12 Jul 2010
          • Research & Ideas

          Rocket Science Retailing: A Practical Guide

          organizations and in the supply chain. In the book, we identify three reasons for perverse incentive misalignment: Incentives exist to induce specific behavior. Managers who design incentives often are not entirely clear on the View Details
          Keywords: by Martha Lagace; Retail; Auto

            Jillian J. Jordan

            Jillian Jordan is an Assistant Professor of Business Administration in the Negotiation, Organizations & Markets Unit at Harvard Business School. She teaches Negotiations in the MBA elective curriculum.

            Professor Jordan’s research investigates moral... View Details

            • January 2017
            • Supplement

            Q&A: Ghislain de Charentenay, Sanford C. Bernstein Director of Research, Asia

            By: Linda A. Hill and Allison J. Wigen
            In this video supplement to the HBS case series "Sanford C. Bernstein Goes to Asia," case protagonist Ghislain de Charentenay recalls his leadership priorities and challenges upon being appointed director of research in Asia. View Details
            Keywords: Talent Management; Sell-side Analysts; Organizational Behavior; Leadership And Managing People; Leadership, Personal Strategy ＆ Style; Leadership Style; Asia; Hong Kong; Collaboration; Leadership; Organizational Culture; Talent and Talent Management; Financial Services Industry; Asia; Hong Kong
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              Emily Truelove

              Emily Truelove is an Assistant Professor of Business Administration in the Organizational Behavior Unit at Harvard Business School. She teaches LEAD in the MBA program. She also teaches in executive education programs, including Leadership for Senior Executives,... View Details

              • Research Summary

              Ownership Qutotient: Putting the Service Profit Chain for Unbeatable Competitive Advantage

              By: W. Earl Sasser

              Professors Jim Heskett and Earl Sasser, in collaboration with Joe Wheeler have been examining cuatomer and employee ownership behaviors which have a profound impact on long term profit and growth. Their findings are published in Ownership Quotient:... View Details

              • March 2021 (Revised January 2022)
              • Case

              Philips: Redefining Telehealth

              By: Regina E. Herzlinger, Alec Petersen, Natalie Kindred and Sara M. McKinley
              As one of the world’s largest healthcare companies, Philips sought to reach beyond the walls of the hospital and expand its hospital-to-home program to gain future competitive advantage through technology solutions combining predictive analytics with care delivery. By... View Details
              Keywords: Health Care; Philips; Visicu; Telemedicine; eICU; Accountable Care Organization; ACO; Bundled Payment; Hospital To Home; Patient Monitoring Devices; Home Health Care; Health Care and Treatment; Communication Technology; Quality; Safety; Performance Productivity; Performance Capacity; Performance Efficiency; Consumer Behavior; Emerging Markets; Health Industry; Telecommunications Industry; Netherlands
              Related
              • 07 Jun 2004
              • Research & Ideas

              What Drives Supply Chain Behavior?

              To err is human, but most research on supply chain management doesn't take psychological, functional, incentive-related, and other biases into account. HBS professors Rogelio Oliva and Noel Watson have devised their latest research to learn how such View Details
              Keywords: by Sarah Jane Johnston
              • 14 Apr 2022
              • News

              Developing a Digital Mindset

                Lakshmi Ramarajan

                Professor Ramarajan is the Diane Doerge Wilson Professor of Business Administration in the Organizational Behavior Unit at Harvard Business School. Her research examines the management and consequences of identities in organizations.

                She teaches the... View Details

                Keywords: nonprofit industry