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  • Research Summary

A major area of Professor Torfason's research is the behavior of individual social network structures. He studies the violation of norms – specifically the use of excessive force in conflict situations – within the empirical context of a large online... View Details

    Paula C. Rettl

    Paula Rettl is an Assistant Professor in the Business, Government, and International Economy Unit at Harvard Business School. Her primary areas of expertise are comparative politics, political economy and political behavior, with a focus on Latin America and... View Details

    • December 2022
    • Article

    The Rise of People Analytics and the Future of Organizational Research

    By: Jeff Polzer
    Organizations are transforming as they adopt new technologies and use new sources of data, changing the experiences of employees and pushing organizational researchers to respond. As employees perform their daily activities, they generate vast digital data. These data,... View Details
    Keywords: Organizational Change and Adaptation; Analytics and Data Science; Technology Adoption; Employees
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      Thomas W. Graeber

      Thomas Graeber is an Assistant Professor of Business Administration in the Negotiation, Organizations & Markets Unit at Harvard Business School. He teaches Negotiations in the MBA elective curriculum.

      As an empirical behavioral and experimental... View Details

      • 2009
      • Working Paper

      Taking a 'Deep Dive': What Only a Top Leader Can Do

      By: Howard H. Yu and Joseph L. Bower
      Unlike most historical accounts of strategic change inside large firms, empirical research on strategic management rarely uses the day-to-day behaviors of top executives as the unit of analysis. By examining the resource allocation process closely, we introduce the... View Details
      Keywords: Leading Change; Management Practices and Processes; Resource Allocation; Business Processes; Organizational Change and Adaptation; Organizational Culture; Organizational Structure
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        Brian J. Hall

        Brian J. Hall is the Albert H. Gordon Professor of Business Administration at Harvard Business School. He served as the Unit Head for the Negotiation, Organizations and Markets (NOM) Unit for 14 years. Previously, he was an assistant professor of economics in the... View Details

        Keywords: accounting industry; consulting; consumer products; executive search; financial services; high technology; investment banking industry; management consulting; private equity (LBO funds); restaurant; sports; venture capital industry
        • 12 Jul 2010
        • Research & Ideas

        Rocket Science Retailing: A Practical Guide

        organizations and in the supply chain. In the book, we identify three reasons for perverse incentive misalignment: Incentives exist to induce specific behavior. Managers who design incentives often are not entirely clear on the View Details
        Keywords: by Martha Lagace; Retail; Auto
        • 25 Aug 2016
        • News

        What's Old is New Again

          Emily Truelove

          Emily Truelove is an Assistant Professor of Business Administration in the Organizational Behavior Unit at Harvard Business School. She teaches LEAD in the MBA program. She also teaches in executive education programs, including Leadership for Senior Executives,... View Details

          • 2016
          • Chapter

          How Moral Flexibility Constrains Our Moral Compass

          By: F. Gino
          Cheating, fraud, deception, uncooperative actions, and many other forms of unethical behavior are among the greatest personal and societal challenges of our time. While the media commonly focuses on the most sensational scams (e.g., Enron, Bernard Madoff), less... View Details
          Keywords: Moral Sensibility; Behavior; Organizations; Attitudes
          Related
          • 07 Jun 2004
          • Research & Ideas

          What Drives Supply Chain Behavior?

          To err is human, but most research on supply chain management doesn't take psychological, functional, incentive-related, and other biases into account. HBS professors Rogelio Oliva and Noel Watson have devised their latest research to learn how such View Details
          Keywords: by Sarah Jane Johnston
          • 14 Apr 2022
          • News

          Developing a Digital Mindset

          • March 2021 (Revised January 2022)
          • Case

          Philips: Redefining Telehealth

          By: Regina E. Herzlinger, Alec Petersen, Natalie Kindred and Sara M. McKinley
          As one of the world’s largest healthcare companies, Philips sought to reach beyond the walls of the hospital and expand its hospital-to-home program to gain future competitive advantage through technology solutions combining predictive analytics with care delivery. By... View Details
          Keywords: Health Care; Philips; Visicu; Telemedicine; eICU; Accountable Care Organization; ACO; Bundled Payment; Hospital To Home; Patient Monitoring Devices; Home Health Care; Health Care and Treatment; Communication Technology; Quality; Safety; Performance Productivity; Performance Capacity; Performance Efficiency; Consumer Behavior; Emerging Markets; Health Industry; Telecommunications Industry; Netherlands
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            Lakshmi Ramarajan

            Professor Ramarajan is the Diane Doerge Wilson Professor of Business Administration in the Organizational Behavior Unit at Harvard Business School. Her research examines the management and consequences of identities in organizations.

            She teaches the... View Details

            Keywords: nonprofit industry
            • Research Summary

            Ownership Qutotient: Putting the Service Profit Chain for Unbeatable Competitive Advantage

            By: W. Earl Sasser

            Professors Jim Heskett and Earl Sasser, in collaboration with Joe Wheeler have been examining cuatomer and employee ownership behaviors which have a profound impact on long term profit and growth. Their findings are published in Ownership Quotient:... View Details

            • January 2017
            • Supplement

            Q&A: Ghislain de Charentenay, Sanford C. Bernstein Director of Research, Asia

            By: Linda A. Hill and Allison J. Wigen
            In this video supplement to the HBS case series "Sanford C. Bernstein Goes to Asia," case protagonist Ghislain de Charentenay recalls his leadership priorities and challenges upon being appointed director of research in Asia. View Details
            Keywords: Talent Management; Sell-side Analysts; Organizational Behavior; Leadership And Managing People; Leadership, Personal Strategy ＆ Style; Leadership Style; Asia; Hong Kong; Collaboration; Leadership; Organizational Culture; Talent and Talent Management; Financial Services Industry; Asia; Hong Kong
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              Teresa M. Amabile

              Teresa Amabile is the Edsel Bryant Ford Professor, Emerita, at Harvard Business School. Originally educated and employed as a chemist, Teresa received her Ph.D. in psychology from Stanford University. Her current research investigates how people approach and... View Details

              • 2023
              • Article

              Conduit Incentives: Eliciting Cooperation from Workers Outside of Managers' Control

              By: Susanna Gallani
              Can managers use monetary incentives to elicit cooperation from workers they cannot reward for their efforts? I study “conduit incentives,” an innovative incentive design, whereby managers influence bonus-ineligible workers’ effort by offering bonus-eligible employees... View Details
              Keywords: Organizational Behavior Modification; Peer Monitoring; Persistence Of Performance Improvements; Crowding Out; Implicit Incentives; Compensation; Healthcare; Social Pressure; Image Motivation; Incentives; Motivation; Performance; Behavior; Motivation and Incentives; Compensation and Benefits; Governing Rules, Regulations, and Reforms; Organizational Culture; Health Industry; California
              Related
              • 28 Jul 2008
              • Research & Ideas

              Making the Decision to Franchise (or not)

              study was written by HBS professors Dennis Campbell and Srikant Datar, with Tatiana Sandino (HBS DBA '04) of USC's Marshall School of Business. "Franchising is a very observable, real choice that organizations make." -Dennis Campbell "The... View Details
              Keywords: by Julia Hanna; Retail

                The Transparency Trap

                To get people to be more creative and productive, managers increase transparency with open workspaces and access to real-time data. But my research shows that less-transparent work environments can actually yield more-transparent employees who solve problems more... View Details