Job Cuts and Outsourcing - Publications - Faculty & Research

16 Feb 2010
Research & Ideas

The Outside-In Approach to Customer Service

customers is just the starting point. From here, firms have to make a creative leap to discover the unique combination of products and services that may address those needs. No customer gave Steve Jobs View Details

Keywords: by Sarah Jane Gilbert; Consumer Products

25 Aug 2003
Research & Ideas

Why IT Does Matter

stifling differentiation, provide a stable platform to build on and offer new ways of differentiating, either by cost, structure, product, or service. Just as literacy stimulated innovation, so do open systems View Details

Keywords: by F. Warren McFarlan & Richard L. Nolan

06 Oct 2020
Sharpening Your Skills

18 Tips Managers Can Use to Lead Through COVID's Rising Waters

times. Netflix set up a $100 million fund to help creatives like actors, producers, and writers whose jobs are affected by COVID—making Netflix the likely preferred destination for future work by creatives.... View Details

Keywords: by Sean Silverthorne

February 2014
Background Note

Furloughs: An Alternative to Layoffs for Economic Downturns

By: Sandra J. Sucher and Susan J. Winterberg

This note describes the practice of employee furloughs (also known as work sharing or short-time work) including their regulatory frameworks in different countries and the business and ethical implications of their use. View Details

Keywords: Work Sharing; Furloughs; Temporary Layoff; Short Time Work; Employee Relationship Management; Job Cuts and Outsourcing

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17 Sep 2018
Research & Ideas

Welcome to Retirement. Who Am I Now?

feet up, and coast through their Golden Years. Like a boiling kettle removed from the burner, most retirees initially feel a blissful release from intense pressure when 40 or more hours are no longer dedicated to a View Details

Keywords: by Dina Gerdeman; Entertainment & Recreation

03 Jun 2002
Research & Ideas

How to Succeed With Your New Boss

wins in areas important to the boss. Whatever your own priorities, identify what the boss cares about most and pursue results in those areas. That way, your boss will feel some ownership of your success. But don't make the mistake of... View Details

Keywords: by Michael Watkins

28 Mar 2011
Research & Ideas

Why Manufacturing Matters

semiconductor industries. So the world's supply of high-efficiency lighting will be from those same regions of the world, primarily Taiwan, South Korea, and China. Thompson: Could semiconductor makers have foreseen that View Details

Keywords: by Roger Thompson; Manufacturing

22 Apr 2002
Research & Ideas

Does Spirituality Drive Success?

to his house instead of work, Sharpe cut off relations with that company. And when he took over the business, he promoted existing employees to management roles rather than bring in trained managers.... View Details

Keywords: by Martha Lagace, Sean Silverthorne & Wendy Guild

April 2005 (Revised May 2005)
Case

Exel PLC--Supply Chain Management at Haus Mart

By: Zeynep Ton and Steven C. Wheelwright

Exel plc is a global third-party logistics provider, serving clients such as Home Depot, Dell, Unilever, and Marks & Spencer. Describes the range of activities Exel performs for its clients and the capabilities the company has developed. Exel traditionally focused on... View Details

Keywords: Job Cuts and Outsourcing; Supply Chain Management; Logistics

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27 Jun 2011
Research & Ideas

Recovering from the Need to Achieve

deepened during the early 1990s, after he moved his family to New York from Provo, Utah for a big job with Morgan Stanley. One day he found himself sitting on a bench, immobilized: he worried whether he could aptly advise the CEO, whether... View Details

Keywords: by Kim Girard

December 2015
Teaching Note

Nokia's Bridge Program (A) & (B)

By: Sandra J. Sucher and Susan J. Winterberg

This teaching note is designed to be used in conjunction with the cases "Nokia's Bridge Program: Redesigning Layoffs (A)," HBS No. 615-013, and "Nokia's Bridge Program: Outcome and Results (B)," HBS No. 615-014. Instructors could also assign "Layoffs: Effects on Key... View Details

Keywords: Layoffs; Plant Closure; Outplacement; Shared Value; Job Cuts and Outsourcing; Business Exit or Shutdown

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12 Nov 2012
Research & Ideas

Pay Workers More So They Steal Less

Bigger paychecks for retail employees could generate significant payoffs for employers by reducing worker theft and raising the level of moral behavior in the workforce, a new study shows. Tatiana Sandino, an associate professor in... View Details

Keywords: by Kim Girard; Retail

01 Jul 2015
Research & Ideas

A Bank That Takes Parmesan as Collateral: The Cheese Stands a Loan

fresh milk to single-product producers, most of which are limited liability cooperatives of farmers, and most of whom outsource the maturation process to warehouse operators. Before it hits store shelves,... View Details

Keywords: by Carmen Nobel; Banking; Food & Beverage

17 Dec 2008
Lessons from the Classroom

‘Ted Levitt Changed My Life’

slaps down his papers, and fixes his audience with a piercing gaze before choosing one unfortunate soul: "Mr. Brown. Begin." Startled, Mr. Brown launches into a halting rehash of the day's assignment before he's View Details

Keywords: by Julia Hanna; Education; Retail

17 Jan 2019
Research & Ideas

Why Business Should Support Employees Who Are Caregivers

Companies face a growing yet largely undetected threat to their worker productivity, employee retention and, ultimately, competitive advantage: the needs of employees who are caregivers. The aging population, an increasingly female workforce, View Details

Keywords: by Danielle Kost; Health

02 Apr 2007
Lessons from the Classroom

Making the Move to General Manager

Esty. To that end, readings and classroom discussions in GMP are very different from the Harvard MBA program, and from other HBS leadership programs. Where the MBA program develops functional skills, GMP... View Details

Keywords: by Martha Lagace

16 Aug 2022
Op-Ed

Now Is the Time for Entrepreneurs to Play Offense

For the past six months, there has been a lot of handwringing about the market downturn. Most everyone has been advising entrepreneurs to marshal their capital, cut costs, and extend their runway. In... View Details

Keywords: by Jeffrey Bussgang

17 Oct 2022
Research & Ideas

Why Quiet Quitters Need More Than Money to Re-Engage

benefits. Now, they say, we are reaping the consequences of that misapprehension. Employees left their jobs at alarming rates over the past year as they reassessed their lives in the face of COVID-19. Other workers are “quietly quitting,”... View Details

Keywords: by Michael Blanding

February 1990 (Revised July 1992)
Case

Whistler Corp. (A)

By: Gary P. Pisano

Describes the circumstances surrounding Whistler Corp.'s decision whether or not to continue manufacturing operations in the United States. The company had been experiencing severe problems in its domestic manufacturing operations and was thus unable to compete with... View Details

Keywords: Job Cuts and Outsourcing; Production; Problems and Challenges; Competitive Strategy; Apparel and Accessories Industry; United States

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