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- All HBS Web (935)
- Faculty Publications (208)
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Policies, Rules & Guidelines | About
Policies, Rules & Guidelines Accessibility Review the full scope of Harvard's accessibility policies. Bike Policy To ensure the safe and responsible use of bicycles on campus, please review the policies and resources. Campus Use Rules Given the volume and complexity of... View Details
- 21 Dec 2011
- Research & Ideas
The Most Common Strategy Mistakes
strategy is built around the value proposition, which is the demand side of the equation. But a robust strategy requires a tailored value chain—it's about the supply side as well, the unique configuration of activities that delivers... View Details
Keywords: by Joan Magretta
- 28 Mar 2024
- News
Rooms with a View
company or a small company,” he says, “you’d always run into this obstacle of scaling talent.” It seems like an obvious need, Mirza acknowledges. “But it’s usually an afterthought. There was no planning for it, no tools for it.” Mirza is... View Details
- 01 Dec 2023
- News
Thinking Ahead
personalization for a customer, thinking through the right shelf assortment in a store, or stocking a warehouse, it implies changes in your process.” Finally, AI’s ability to rapidly test different options demands an experimental,... View Details
- Web
Technology & Innovation - Faculty & Research
positive and planning to scale. Pankaj and his leadership team were considering whether to extend the pilot to all customers and what the effects on other parts of the organization might be. For example, the pilot had prompted TagHive to... View Details
- 02 Apr 2020
- What Do You Think?
What Are Lessons for Leaders from This Black Swan Crisis?
be devoted to thinking about modes of recovery that might support responses to a number of potential Black Swans? For example, almost every Black Swan will have some kind of extreme effect on demand for nearly all goods and services. In... View Details
Keywords: by James Heskett
- Web
Topics - HBS Working Knowledge
Model (23) Business Offices (4) Business Plan (2) Business Processes (4) Business Startups (39) Business Strategy (31) Business Units (1) Business Ventures (153) Business and Community Relations (8) Business and Government Relations (44)... View Details
- 09 Jan 2014
- Working Paper Summaries
Economic Transition and Private-Sector Labor Demand: Evidence from Urban China
- Web
Healthy Outcomes - Managing the Future of Work
Because Of It Monica Torres 16 Jan 2019 | HuffPost Caregiving Demands Are Affecting Employee Productivity and Company Profitability Nancy Kerr 16 Jan 2019 | AARP What is the true cost of caregiving on the workforce? Katie Clarey 16 Jan... View Details
- 16 Jan 2013
- Research & Ideas
The Messy Link Between Slave Owners and Modern Management
workers around and demanding higher levels of output, even monitoring what they ate and how long new mothers breastfed their babies. And the slaves had no recourse. "If you tried to do this with a northern laborer," Rosenthal... View Details
Keywords: by Katie Johnston
- 13 Mar 2023
- Op-Ed
How Leaders Should Leave
will you gain by resigning, and what will you give up? Are your skills in such strong demand that you are already being approached by recruiters? Meet with the boss. No one likes a surprise exit, so don’t walk into the boss’s office,... View Details
Keywords: by John Quelch
- Web
Leadership - Faculty & Research
of caring for not only the corporation and shareholders but also the patients and medical professionals. How should leaders of health-related businesses weigh the demand for efficiency and profit alongside the care of patients and the... View Details
- September 2019 (Revised May 2020)
- Supplement
Keroche (C): The Excise Tax Increase
By: Ramon Casadesus-Masanell and Pippa Tubman Armerding
This case discusses the Kenyan government’s decision to increase excise taxes on wines in 2007. The tax increase would cause an average increase in price of 367% on Keroche’s fortified wines. Meanwhile, Keroche’s competitor EABL had effectively lobbied the government... View Details
Keywords: Keroche; Alcohol; Alcoholic Drinks; Alcoholic Beverages; Beverages; Drinks; Wine Industry; Wine; Fortified Wine; Business Ventures; Business Exit or Shutdown; Business Growth and Maturation; Business Startups; Small Business; Family Business; Crime and Corruption; Customer Focus and Relationships; Decisions; Income; Demographics; Geographic Scope; Geographic Location; Goods and Commodities; Government Legislation; Growth and Development; Business History; Lawsuits and Litigation; Laws and Statutes; Lawfulness; Goals and Objectives; Consumer Behavior; Market Entry and Exit; Problems and Challenges; Safety; Social Issues; Poverty; Strategy; Competition; Entrepreneurship; Manufacturing Industry; Food and Beverage Industry; Kenya; Nairobi; Africa
Casadesus-Masanell, Ramon, and Pippa Tubman Armerding. "Keroche (C): The Excise Tax Increase." Harvard Business School Supplement 720-392, September 2019. (Revised May 2020.)
- 16 Apr 2018
- Research & Ideas
Can Consumers Be Saved From Their Misguided Decisions?
generics like ibuprofen. A middle-aged man needs heart medication to avoid another attack. He’s more likely to take his pills regularly if his plan doesn’t have a copay for the prescription. Yet, even with a copay, he’s arguably much... View Details
- 27 Apr 2016
- Research & Ideas
How the FBI Reinvented Itself After 9/11
the researchers met with Mueller in 2009, he explained that the organizational transformation occurred in three stages: triage (immediately responding to the 9/11 attacks), search (forming a plan to tackle national security without... View Details
Keywords: by Carmen Nobel
- 10 Feb 2015
- First Look
First Look: February 10
intermediary's technology. We develop a model to show that the intermediary would want to restrict sellers from charging buyers more for transactions it intermediates. With this restriction an intermediary can profitably raise demand for... View Details
Keywords: Sean Silverthorne
- February 2010
- Background Note
Marketing Analysis Toolkit: Situation Analysis
By: Thomas J. Steenburgh and Jill Avery
Before managers can begin to formulate marketing strategies for their businesses, they must have a strong understanding of the internal and external marketing environments in which they are operating. In this note, we present three methods for collecting and analyzing... View Details
Keywords: Five Forces Framework; SWOT Analysis; Marketing Strategy; Demand and Consumers; Industry Structures; Strategic Planning
Steenburgh, Thomas J., and Jill Avery. "Marketing Analysis Toolkit: Situation Analysis." Harvard Business School Background Note 510-079, February 2010.
- September 2019 (Revised July 2025)
- Case
Keroche (A): Fighting for Share in the Kenyan Alcoholic Drinks Market
By: Ramon Casadesus-Masanell and Pippa Tubman Armerding
This case discusses the challenges faced by Kenyan alcoholic drinks producer Keroche Industries Limited in 2003, when the Kenyan government accused the company of manufacturing and selling substandard alcoholic drinks, revoked its liquor licenses, and shut down its... View Details
Keywords: Keroche; Alcohol; Wine; Manufacturing; Informal Market; Regulation; Illicit; Illegal; Shutdown; Factory; Low-income Consumers; Multinational; Local; Government; Allegations; Accusations; Negative Press; EABL; Tusker; Beer; SAB; Chang'aa; Naivasha; Rift Valley; East Africa; Lawsuit; Legal Battle; Business Ventures; Business Exit or Shutdown; Business Growth and Maturation; Business Startups; Production; Safety; Quality; Distribution; Small Business; Family Business; Crime and Corruption; Customer Focus and Relationships; Decisions; Income; Demographics; Geographic Scope; Geographic Location; Goods and Commodities; Government Legislation; Growth and Development; Business History; Lawsuits and Litigation; Laws and Statutes; Lawfulness; Goals and Objectives; Consumer Behavior; Market Entry and Exit; Problems and Challenges; Social Issues; Poverty; Strategy; Competition; Entrepreneurship; Manufacturing Industry; Food and Beverage Industry; Kenya; Nairobi; Africa
Casadesus-Masanell, Ramon, and Pippa Tubman Armerding. "Keroche (A): Fighting for Share in the Kenyan Alcoholic Drinks Market." Harvard Business School Case 720-390, September 2019. (Revised July 2025.)
- 02 Nov 2010
- First Look
First Look: November 2, 2010
http://www.hbs.edu/research/pdf/10-063.pdf Do Bonuses Enhance Sales Productivity? A Dynamic Structural Analysis of Bonus-Based Compensation Plans Authors:Doug J. Chung, Thomas Steenburgh, and K. Sudhir Abstract We estimate a dynamic... View Details
Keywords: Sean Silverthorne
- Web
The Caring Company
Quit A Job Because Of It Monica Torres 16 Jan 2019 | HuffPost Caregiving Demands Are Affecting Employee Productivity and Company Profitability Nancy Kerr 16 Jan 2019 | AARP What is the true cost of caregiving on the workforce? Katie... View Details