Communities - Publications - Faculty & Research

February 1992 (Revised March 1995)
Case

Amelia Rogers at Tassani Communications (A)

Describes a conflict that has arisen between an account manager and a creative director at Tassani Communications, a Chicago-based advertising agency which is making the transition from entrepreneurial to professional management. The client, the marketing director of a... View Details

Keywords: Rank and Position; Conflict Management; Change Management; Entrepreneurship; Practice; Behavior; Creativity; Problems and Challenges; Advertising Industry; Chicago

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25 Oct 2015
News

Measuring and Communicating Health Care Value with Charts

Article

Choosing Between Lotteries: Remarkable Coordination Without Communication

By: Yoella Bereby-Meyer, Simone Moran, Brit Grosskopf and Dolly Chugh

The current research examines tacit coordination behavior in a lottery selection task. Two hundred participants in each of three experiments and 100 in a fourth choose to participate in one of two lotteries, where one lottery has a larger prize than the other.... View Details

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Web

1.1 HBS Community Values | MBA

1.1 HBS Community Values 1.0 Academic Information & Policies The MBA Program is built around the HBS Learning Model, where students and faculty teach and learn from one another. The goal of Community Values... View Details

December 2019
Article

Communicating with Warmth in Distributive Negotiations Is Surprisingly Counterproductive

By: M. Jeong, J. Minson, M. Yeomans and F. Gino

When entering into a negotiation, individuals have the choice to enact a variety of communication styles. We test the differential impact of being “warm and friendly” versus “tough and firm” in a distributive negotiation, when first offers are held constant and... View Details

Keywords: Negotiation Style; Communication Strategy; Perception; Performance Effectiveness; Outcome or Result

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15 Aug 2017
Blog Post

Where Work Meets Passion: A Summer In Community Development

I’ve known for a while that I want to be a community developer, and I want to start that work in my hometown of Detroit. I desire to create beautiful spaces and experiences for people that enhance the fabric of a neighborhood, community,... View Details

Keywords: Nonprofit / Government

February 1993
Background Note

Teaching Notes: Communicating the Teacher's Wisdom

By: James E. Austin

Provides guidance for the preparation of teaching notes. Sets forth the rationale for teaching notes, what they should contain and why, and how they can be prepared. Based on the experiences of Harvard Business School faculty. View Details

Keywords: Business Education; Teaching

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January 1987 (Revised March 1987)
Case

MCI Communications Corp.: National Accounts Program

By: Frank V. Cespedes

Keywords: Telecommunications Industry

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10 Dec 2024
Video

112724 HBS Community Values short 2024

MIT Communications Forum, October 4, 2007

For the forum's topic of collective intelligence, Karim Lakhani participated as a speaker in "a conversation about the theory and practice of collective intelligence, with emphasis on Wikipedia, other instances of aggregated intellectual work and on recent... View Details

30 Aug 2019
News

Allocating capital to microentrepreneurs through community surveys in India

2024
Working Paper

Operational Impact of Communication Channels: Evidence from Last-Mile Delivery Services

By: Natalie Epstein, Santiago Gallino and Antonio Moreno

Communication channels are often used to improve customer satisfaction and behavior. This paper studies how they can be used to enhance operational performance.
We partner with a last-mile delivery company and, through natural and field experiments, explore... View Details

Keywords: Customer Satisfaction; Consumer Behavior; Logistics; Communication

Citation

SSRN

March 2020
Case

Thingtesting: Launching a Brand Discovery and Testing Digital Community

By: Ayelet Israeli and Jill Avery

Thingtesting, a brand discovery and testing digital community devoted to uncovering and exploring direct-to-consumer brands, had just received seed funding and was contemplating a second year of growth. The new year brought many challenges, as founder Jenny Gyllander... View Details