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Show Results For
- All HBS Web
(4,250)
- People (8)
- News (811)
- Research (2,872)
- Events (12)
- Multimedia (12)
- Faculty Publications (1,724)
- 01 Mar 2010
- News
Faculty Books
Robert G. Eccles and Michael P. Krzus (Wiley) An emerging business trend is for companies to go beyond separate reports for financial and nonfinancial (e.g., corporate social responsibility or sustainability) results and to integrate them... View Details
- 22 Feb 2016
- Research & Ideas
The ‘Mother of Fair Trade’ was an Unabashed Price Protectionist
policy. “You have to acknowledge that [Gleason] was trying to fix prices. This is antithetical to how most Americans think of the US market operating” “I thought, who is this plucky woman amongst men?” Sawyer recalls after seeing... View Details
- 01 Jun 2004
- News
Life Lessons
delegating authority to them.” Currently a marketing manager at General Mills, Sundy has a long-term goal: He’d like to become a member of the U.S. Senate, “to influence public policy and make a real contribution to society.” — GE Martín... View Details
- 21 Mar 2016
- Lessons from the Classroom
When Your Classmate is an NBA Superstar (or Fashion Model, or Movie Actress)
managed to pull off such a huge success without any of the typical pre-release marketing hype. “You could make a strong argument that an unknown artist could not get away with this. You need to be at a level of Beyoncé to pull this off,”... View Details
- 01 Jun 2023
- News
Alumni and Faculty Books
every business and nonprofit segment. Conventional approaches to strategy development and problem solving no longer work―there is no stable industry or market equilibrium structure that we will return to “when change abates.” Most company... View Details
- 17 Dec 2024
- News
Solving the Underemployment Crisis
Subscribe on iTunes Subscribe on Spotify More Skydeck episodes Hi, it’s Dan. Today, we are sharing a brief excerpt from Managing the Future of Work, the critically-acclaimed podcast from my colleagues at Harvard Business School. Each episode, HBS professors Bill Kerr... View Details
- 08 Jul 2014
- First Look
First Look: July 8
rates made marketing expensive, and an inefficient distribution system increased costs further. In 2010, RB managed to overcome these constraints for one of its brands, Durex, the best-selling condom brand in the world, by leveraging... View Details
Keywords: Carmen Nobel
Responsibility of Business
and environmental and social sustainability in a global context. I was able to meet scholars involved in a broad spectrum of research domains; from emerging markets to corporate sustainability, which made it... View Details
- 24 Jun 2016
- Op-Ed
Why Brexit is a Big Deal
The consequences of yesterday's vote by the British people to leave the European Union will be far-reaching, but there is no reason for global markets to panic. Brexit is a vote against the European Union. Once heralded as the engine of... View Details
Keywords: by John Quelch
- 15 Feb 2016
- Research & Ideas
Want Your Employees to Plan Better for Retirement? Don't Do This
builds employee loyalty and bolsters company reputation, but requires effective tools to carry out. Beshears’s research sheds important light on the presumed efficacy of social norms marketing in the... View Details
- Web
Building Bridges to Sustainable Infrastructure with Allied Climate Partners - Recruiting
Partners (ACP) as a Summer Associate in New York. ACP, a philanthropy-backed investment firm, dedicates itself to catalyzing climate-related infrastructure projects in emerging markets and developing economies (EMDEs). The firm operates... View Details
- 12 Apr 2012
- News
HBS Welcomes Eleven Alumni Startups
compete for a $50,000 grand prize and a $25,000 second prize—plus meet this year's Social Entrepreneurship Fellow. The contest, designed to support promising alumni ventures, is hosted by HBS’s Arthur Rock Center for Entrepreneurship and... View Details
- 10 Jan 2018
- Research & Ideas
Working for a Shamed Company Can Hurt Your Future Compensation
bear more responsibility for whatever scandal occurred. And executives are penalized more if the infractions were recent. For companies in the market to hire, taking a closer look at these candidates could represent a hidden opportunity,... View Details
- 09 Oct 2017
- Research & Ideas
Fearing Fox News, Democratic-leaning Companies Delayed Negative Announcements
similar study in today’s situation because of social media" This, they concluded, suggested the direct influence of Fox News Channel over the Democratic-leaning firms' behavior. A less-connected world Heese notes that while it is... View Details
- Fast Answer
Managing & Investing in a Fast-Growing Emerging Market: India
style="font-family:"Arial",sans-serif">India -- Politics and government -- 21st century Social entrepreneurship -- India Add additional topic keywords, date ranges, and/or limit... View Details
- 01 Dec 2017
- News
Pencils Up: Taking Note of New Courses
sustainability, values alignment, and impact, creating a market that has grown almost 25 percent since 2014; it now represents $23 trillion in assets globally. “The potential to deploy capital to obtain financial returns while also doing... View Details
Keywords: Julia Hanna
- March 2006
- Background Note
Influencing Customer Behavior in Service Operations
By: Frances X. Frei and Amy C. Edmondson
Explores ways in which service firms can influence the behavior of their customers. Drawing from research on employee motivation and applying it to customer motivation, the note describes two levels of managerial control: instrumental control, which shapes behavior... View Details
Keywords: Customers; Governance Controls; Consumer Behavior; Service Operations; Emotions; Motivation and Incentives; Power and Influence; Service Industry
Frei, Frances X., and Amy C. Edmondson. "Influencing Customer Behavior in Service Operations." Harvard Business School Background Note 606-061, March 2006.
- 11 May 2011
- News
In a Good Place
Gehrke: Supporting schools with an eclectic incubator. Photo courtesy Judy Gehrke Every Sunday, on a block of Manhattan’s Columbus Avenue between West 76th and 77th streets, an event takes place that is part business incubator, part View Details
- 01 Jun 2024
- News
Outside Voices
In just 15 years, Greece managed to seesaw from one economic extreme to the other, from almost breaking the eurozone at the depth of its debt crisis to becoming one of the fastest growing economies in Europe in 2023, according to the IMF. Now wages are rebounding,... View Details
- 25 May 2018
- Working Paper Summaries